Tenant Rental Assistance Certification System (TRACS)
TRACS is a HUD computer system developed to improve program management and financial control over the Office of Multifamily Housing Programs’ (MFH) rental assistance programs by updating manual procedures to include automated processes and controls.
All tenant certification submissions and voucher payment requests from private sector owners and HUD’s contract administrators undergo rigorous edits to ensure accuracy and compliance with tenant eligibility and subsidy payment procedures in HUD Handbook 4350.3: Occupancy Requirements of Subsidized Multifamily Housing Programs.
The rental assistance programs within TRACS' scope include:
- Rent Supplement Payments (Rent Supp) Not Active
- Rental Assistance Payment (RAP) Not Active
- Section 221(d) (3) Below Market Interest Rate (BMIR)
- Section 236 Interest Reduction and Rental Assistance Payments
- Section 202/162 Project Assistance Contract (PAC) Program
- Section 202 Project Rental Assistance Payments
- Project-Based Section 8 Programs [ The Section 8 housing program is multiple rental assistance programs authorized under Section 8 of the U.S. Housing Act of 1937.]
- Section 811 Project Rental Assistance Payments
- Section 811 Project Rental Assistance (PRA)
TRACS User Guides
- Secure Sign-in
- Apply for user ID and Password
Industry User Guide for TRACS Internet Applications
This Guide is for Owner/Agents and authorized third party users of the TRACS Voucher Query, TRACS Certification Query, and TRACS Tenant Unit Address Query.
The Industry User Guide for TRACS Internet Applications provides detailed information to assist you in accessing and using the Voucher, Project/Contract, and Tenant Unit Address Queries. The Queries are used to facilitate retrieval of voucher and certification information.
The Industry User Guide for TRACS Internet Applications provides information on the Voucher Query application, Certification Query application, and the Tenant Unit Address Query application. With the implementation of the Internet applications, owners and management agents can access their own data when desired.
- Cover page
- Table of Contents
- Chapter 1: Introduction
- Chapter 2: Getting Started
- Chapter 3: Contract & Project Based Voucher Summary Report
- Chapter 4: Over/Under Payment Resolution
- Chapter 5: Voucher Detail/Summary Reports
- Chapter 6: Voucher Query
- Chapter 7: Manual Voucher Submission
- Chapter 8: Assistance Payment Report
- Chapter 9: Certification Query
- Chapter 10: Certification with Discrepancies Report
- Chapter 11: Late Certification Report
- Chapter 12: Move-In/Move-Out Query
- Chapter 13: Multiple Occupancy Query
- Chapter 14: Project Evaluation Query
- Chapter 15: Tenant Unit Address Query
- Chapter 16: Verification Query
- Chapter 17: Voucher Tenant Compliance Query
- Appendices
- TRACS Recertification
- TRACS Re-Certification User's Guide
- Guide to HUD's Online Systems
- iMAX_iMAT_FRD_Appendix_C_iMAT_Processing (11/06/2017)
- iMAX System - SDM Document Edits Change Control Log
- iMAX WSDL file in Text format
- iMAX WSDL file in Text format
- Integrated Multifamily Access eXchange (iMAX) User Guide
- Industry User Guide for TRACS Internet Applications
- What's New with TRACS Internet Applications
- TRACS ROB v3 (April 2023)
- TRACS 2017 User Recertification Training Q&A
- TRACS Notification of Transport Layer Security (TLS) Version 1.2 Upgrade
TRACS Documents
- Electronic Signature, Transmission and Storage - Guidance for Multifamily Assisted Housing Industry Partners
- Regulatory and Administrative Waivers Granted for Multifamily Housing Programs to Assist With Recovery and Relief in Sandy Disaster Areas
- Guide to HUD's Online Systems
- HUD/Immigration and Naturalization Service (INS) Verification of Non-citizens Transitioning Progress
- HUD Multifamily Housing Automation Rule
- HUD-52670 information on public burdenation Rule
- iMAX_iMAT_FRD_Appendix_C_iMAT_Processing (11/06/2017)
- Integrated Multifamily Access eXchange (iMAX) Industry Specifications
- iMAX System - SDM Document Edits Change Control Log
- iMAX WSDL file in Text format
- iMAX WSDL file in Text format (New)
- Integrated Multifamily Access eXchange (iMAX) User Guide
- Industry User Guide for TRACS Internet Applications
- What's New with TRACS Internet Applications
- Industry Quick Reference Guide for TRACS Manual Voucher Submission
- TRACS iSERS implementation Schedule (09052017 Ver2)
- iSERS Industry Specification (August 2017)
- iSERS FAQ's (August 2017)
- MATChap8 iSERS (September 2017)
- Late Annual Recertifications
- OMB Mandated Reporting Changes to Ethnicity & Race Categories
- RAD Form to add contracts (June 2016)
- Security Deposit Logic
- TRACS Release 2.0.3.A (PowerPoint Presentation)
- TRACS 203A Final Industry Specification Documents in a downloadable WinZip file (12/20/2019)
- TRACS 202C Final Industry Specification Documents in a downloadable WinZip file (6/28/2012)
- TRACS 202D Final Industry Specification Documents in a downloadable WinZip file (Update 6/13/2014)
- 202D Error MAT Chapters
- 202D MAT Guide
- 202D File Headers versus 202C
- 203A Nightly Process Errors and Discrepancies (04/03/2017)
- R & E Changes: TRACS 202D 10
- TRACS Certification Re-baseline Request
- TRACS Comparative Analysis Matrix
- TRACS Mail Id Request and Registration Form
- TRACS Multi-Family Move-Out Request Form
- TRACS Rules of Behavior (ROB)
- TRACS 2017 User Recertification Training Q&A
- Vendor Helpdesk Information for TRACS 202C and iMAX
TRACS iSERS
- TRACS iSERS implementation Schedule (09/05/2017 Ver2)
- iSERS Industry Specification (August 2017)
- iSERS FAQ's (August 2017)
- MATChap8 iSERS (September 2017)
Multifamily Housing Programs’ Rental Assistance Notices and Final Rules
- HUD Multifamily Housing Automation Rule
- Regulatory and Administrative Waivers Granted for Multifamily Housing Programs to Assist With Recovery and Relief in Sandy Disaster Areas
- HUD Notice H 2020-10: Electronic Signature, Transmission, and Storage - Guidance for Multifamily Assisted Housing Industry Partners, dated 11/06/2020
TRACS Release Versions
TRACS Release 202D Release
- TRACS 202D Final Industry Specification Documents in a downloadable WinZip file (Update 6/13/2014).
- 202D Calculating Tenant Rent
- 202D Error MAT Chapters
- 202D MAT Guide
- 202D File Headers versus 202C
- R & E Changes: TRACS 202D 10
TRACS Release 203A Draft Documents
- Unique Entity Identifier (UEI) Update Tenant Rental Assistance Certification System (TRACS)
- TRACS 203A Rules By Contract Type Draft v4 04/27/2023
- 203A Relationship Rules V4 - Draft
- Proposed TRACS 203A HOTMA Rollout MFH 03/29/2023
- Final Draft Version OMB Collection 2502-0182
- Final Draft Version OMB Collection 2502-0182 Voucher Instructions
TRACS Release 203B
TRACS User Assistance Processing Tenant Certifications and Vouchers
- Voucher Transactions
- Guide to Getting Paid When Vouchers Are "Flagged" or "Rejected" in TRACS
- Voucher Adjustments Sample
- Rehab Assistance Schedule Sample
- Industry Quick Reference Guide Move Under TRACS Manual Voucher Submission
- Tenant Transactions
TRACS Tenant Characteristics Report
- TRACS Tenant Characteristics Report (June 30, 2025)
What's New
- TRACS Release 203A MAT Guide - November 4, 2024
- TRACS External Users Access/User Recertification/Security Awareness Training Requirements V3 - Revised February 5, 2024
- TRACS COVID 19 Notification (3/24/2020)
Want More Information?
Email us if you have a question about TRACS
Additionally, to request a new TRACS/iMAX ID - please follow the instructions posted on hud.gov. TRACSMail Id Request and Registration Form
NOTE: Do NOT fax the request. Submit the request to the TRACS@hud.gov email.