1. HUD Partners
  2. Multifamily Housing Regions

Multifamily Housing Regions

Northeast Region

HUD supports the development, rehabilitation and maintenance of multiple-unit affordable housing through FHA mortgage insurance programs. We provide capital grants to nonprofits for the construction and support of affordable housing for the elderly and persons with disabilities.

To route your inquiry with minimal hold time and transfers, please select the state where the property of interest is located from the Multifamily Property Listings with Assigned Account Executives list below.

Multifamily Grant Listings with Assigned Grant Specialist


Multifamily Property Listings with Assigned Account Executives

Multifamily Accelerated Processing (MAP) Approved Lenders

Northeast Region Residential Management Fee Ranges and Approved Add-on Fees by Satellite Office Jurisdiction

Other Contacts

Multifamily Housing Resources

Multifamily Housing: Northeast Region Local Office Locations

BALTIMORE REGION

Baltimore Satellite Office
Bank of America Building, Tower II
100 South Charles Street, Suite 500 (5th Floor)
Baltimore, MD 21201
Phone: (410) 962-2520
Fax: (410) 209-6675
TTY: Dial 7-1-1

Charleston Asset Management Servicing Office
414 Summers Street, Suite 110
Charleston, WV 25301
Phone: (304) 347-7000
Fax: (304) 347-7050
TTY: Dial 7-1-1

District of Columbia Asset Management Servicing Office
820 First Street NE, Suite 300
Washington, DC 20002-4205
Phone: (202) 275-9200
Fax: (202) 275-6381
TTY: (202) 275-6388

Philadelphia Asset Management Servicing Office
The Wanamaker Building
100 Penn Square East
Philadelphia, PA 19107-3380
Phone: (215) 656-0500, ext. 6008
Fax: (215) 656-3427
TTY: Dial 7-1-1

Pittsburgh Asset Management Servicing Office
William Moorhead Federal Building
1000 Liberty Avenue, Suite 1000
Pittsburgh, PA 15222-4004
Phone: (412) 644-6428
Fax: (412) 644-6499
TTY: Dial 7-1-1

Richmond Asset Management Servicing Office
600 East Broad Street, 3rd Floor
Richmond, VA 23219-4920
Phone: (800) 842-2610
Fax: (804) 822-4987
TTY: Dial 7-1-1

BOSTON REGION

Boston Satellite Office
Thomas P. O'Neill, Jr. Federal Building
10 Causeway Street, 3rd Floor
Boston, MA 02222-1092
Phone: (617) 994-8200
Fax: (617) 565-6558
TTY: (617) 565-6557

Hartford Asset Management Servicing Office
One Corporate Center
20 Church Street, 10th Floor
Hartford, CT 06103-3220
Phone: (860) 240-5108
Fax: (860) 240-4852
TTY: Dial 7-1-1

Manchester Asset Management Servicing Office
Norris Cotton Federal Building
275 Chestnut Street, 4th Floor
Manchester, NH 03101-2487
Phone: (603) 666-7510
Fax: (603) 666-7736
TTY: (603) 666-7518

Providence Asset Management Servicing Office
380 Westminster Street
Suite 547
Providence, RI 02903
Phone: (401) 277-8300
Fax: (401) 277-8398
TTY: Dial 7-1-1

NEW YORK REGION

New York Regional Office
Jacob K. Javits Federal Building
26 Federal Plaza, Suite 3200
New York, NY 10278-0068
Phone: (212) 264-8000
Fax: (212) 264-0246
TTY: (212) 264-0927

Buffalo Asset Management Servicing Office
Lafayette Court
465 Main Street, 2nd Floor
Buffalo, NY 14203-1780
Phone: (716) 551-5755
Fax: (716) 551-3252
TTY: (716) 551-5787

Newark Asset Management Servicing Office
One Newark Center
1085 Raymond Boulevard, 13th Floor
Newark, NJ 07102-5260
Phone: (973) 776-7200
Fax: (973) 645-2323
TTY: (973) 645-3298

 

Southeast Region

Southeast Region Account Executive and Property List

*Note: Google Chrome is the preferred web browser to view this page.


 

Southwest Region

Multifamily Housing Residential Management Fees: Southwest Region

The following are acceptable management fees, add-on fees and computer/bookkeeping service costs for multifamily projects. Data includes fees charged for HUD-insured, unassisted properties, whose last Physical Assessment Subsystem (PASS) scores were greater than 60 and whose last Financial Assessment Subsystem (FASS) scores were greater than 70. The surveyed properties' management certification type was "independent" and the management fees were "residential."

MANAGEMENT FEE:

Basic Rate - Per Unit Per Month (PUPM)$50.00

ADD-ON FEE(S):
Per Unit Per Month (PUPM)
A maximum of $20 PUPM for any eligible combination of fees:

Adverse Neighborhood* Conditions (See Handbook 4381.5, Chapter 3)$5.00
Remote Location Projects$3.00
Scattered Site Projects (3 or more scattered sites)$2.00
Homeless Preference$2.00
1 to 15 Units in Property$10.00
16 to 30 Units in Property$8.00
High Density Family Properties (as defined in 4381.5, Figure 3-4)$3.00
Cooperative Projects$5.00
Section 202 and Disabled 811's with Predominately Special Clientele$3.00
Mixed Subsidy Projects
(Properties operating with multiple subsidy types, i.e., Project-based Section 8 with LIHTC;
Section 236, 221(d)(3) BMIR, 202/811 & Section 231)		$3.00
Better Buildings Challenge*Up to $4.00

* Note: An adverse neighborhood is defined in Chapter 3 of HUD Handbook 4381.5 as having a high incidence of crime or vandalism, or a large concentration of deteriorated or substandard housing.

Computer and Bookkeeping Fees: Computer and Bookkeeping Fees are treated as a project expense. The expense, however, must not exceed the actual cost the project would incur if a bookkeeper were on site. See HUD Handbook 4381.5, Chapter 3 for more information.

Special Fees: Special Fees may be allowed for a limited time, in accordance with HUD Handbook 4381.5, Paragraph 3.6. HUD prior written approval is required, without exception.

* Better Buildings Challenge: Eligible expenses incurred by BBC property Owners/Agents in support of achieving BBC goals for reducing energy and water consumption. $1/PUPM for each of the following the 0/A is implementing at a property: Operations and Maintenance, Tenant Engagement, Data Collection and Benchmarking. BBC-eligible Add-On fees may not exceed $5,000/year and are only available for the shorter of 10 years or the end of the BBC period for the sponsor's portfolio. For more specific guidance: https://www.hudexchange.info/programs/better-buildings-challenge/

For more information on acceptable residential management fees for subsidized properties, refer to Chapter 3 of HUD Handbook 4381.5.


*Management fees are expressed in dollars per unit per month (PUPM).

Partner Resources By State

HOUSING FINANCE AGENCIES (HFAS)

PERFORMANCE BASED CONTRACT ADMINISTRATORS (PBCAS)

 

West Region

Please note that these property assignments in the Multifamily West Region are updated often as we implement changes.

Owners and Agents: How to submit requests electronically to the Multifamily West Region.

Submit Requests Electronically to the Multifamily West Region

Multifamily West Region encourages all requests for processing from Owners and Management Agents to be submitted to our centralized e-mail addresses rather than directly to your HUD Account Executive or via paper mail.

Benefits to Owners and Management Agents

  • Convenience: Option to use email rather than paper mail.
  • Simplicity: One simple address to which you may send all requests – no need to determine which HUD employee is servicing your property.
  • Customer Service: HUD staff will log and route your request.


The servicing office for several of our states has changed. Please update as follows:

  • If your property is located in Federal Region 9 (Arizona, California, Hawaii – Pacific or Nevada) send requests to SF.Incoming@hud.gov
  • If your property is located in Federal Region 8 (Colorado, Montana, North Dakota, South Dakota, Utah or Wyoming) or Federal Region 10 (Alaska, Idaho, Oregon or Washington) send requests to DEN.Incoming@hud.gov
  • Format the subject line as follows: Request Type, Project Name, FHA # or Contract #
    Example: Management Cert, Market St Apts, 121-11111
  • To reduce email duplication and to ensure that our office properly logs your request, please do not send a copy to your HUD Account Executive.
  • Preservation deals in states serviced by the San Francisco Regional Center should have the word “Preservation” in the subject line and be cc’d to SF.Preservation@hud.gov


Request Types

  • All types of requests will be accepted at these mailboxes.
  • Examples of common processing requests:
  • Contract renewals
  • Exigent Health & Safety (EH&S) certifications
  • Management certifications
  • Reserve for Replacement (R4R) releases
  • Rent increases and utility allowance adjustments


Account Executives will continue to handle all technical assistance requests.

We strongly encourage you to take advantage of this new option and we welcome your feedback. If you have any questions, feel free to contact a HUD Account Executive.

Renter's Guide: Ten Tips for Tenants

Denver Multifamily

Know your rights when you rent a house or apartment. This information is available through the HUD website under Rental Assistance, More About Renting, Ten Tips every tenant should know.

View the published version with graphics

Tip 1: Bring your paperwork.
The best way to win over a prospective landlord is to be prepared. To get a competitive edge over other applicants, bring the following when you meet the landlord: a completed rental application; written references from landlords, employers, and colleagues; and a current copy of your credit report.

To Get a Copy of Your Credit Report
You can order your credit report by mail, phone, or online at www.annualcreditreport.com or directly from the websites of the three major national credit bureaus:

Tip 2: Review the lease.
Carefully review all of the conditions of the tenancy before you sign on the dotted line. Your lease or rental agreement may contain a provision that you find unacceptable -- for example, restrictions on guests, pets, design alterations, or running a home business. Ask questions; make sure you fully understand the lease.

Tip 3: Get everything in writing.
To avoid disputes or misunderstandings with your landlord, get everything in writing. Keep copies of any correspondence and follow up an oral agreement with a letter, setting out your understandings. For example, if you ask your landlord to make repairs, put your request in writing and keep a copy for yourself. If the landlord agrees orally, send a letter confirming this.

Tip 4: Protect your privacy rights.
Next to disputes over rent or security deposits, one of the most common and emotion-filled misunderstandings arises over the tension between a landlord's right to enter a rental unit and a tenant's right to be left alone. If you understand your privacy rights, for example, the amount of notice your landlord must provide before entering, it will be easier to protect them.

Tip 5: Demand repairs.
Know your rights to live in a habitable rental unit-and don't give them up. The vast majority of landlords are required to offer their tenants livable premises, including adequate weatherproofing; heat, water, and electricity; and clean, sanitary, and structurally safe premises. If your rental unit is not kept in good repair, you have a number of options, ranging from withholding a portion of the rent, to paying for repairs and deducting the cost from your rent, to calling the building inspector (who may order the landlord to make repairs), to moving out without liability for your future rent.

Tip 6: Talk to your landlord.
Keep communication open with your landlord. If there's a problem -- for example, if the landlord is slow to make repairs -- talk it over to see if the issue can be resolved short of a nasty legal battle.

Keep in mind, your first line of contact is the on-site manager. If an issue cannot be resolved at this level, it should be directed to the on-site manager's supervisor. Legal action should be the last course of action.

Tip 7: Purchase renter's insurance.
Your landlord's insurance policy will not cover your losses due to theft or damage. Renters' insurance also covers you if you're sued by someone who claims to have been injured in your rental due to your carelessness. Renters' insurance typically costs $350 a year for a $50,000 policy that covers loss due to theft or damage caused by other people or natural disasters; if you don't need that much coverage, there are cheaper policies.

Tip 8: Protect your security deposit.
To protect yourself and avoid any misunderstandings, make sure your lease or rental agreement is clear on the use and refund of security deposits, including allowable deductions. When you move in, do a walk-through with the landlord to record existing damage to the premises on a move-in statement or checklist.

Tip 9: Protect your safety.
Learn whether your building and neighborhood are safe, and what you can expect your landlord to do about it if they aren't. Get copies of any state or local laws that require safety devices such as deadbolts and window locks, check out the property's vulnerability to intrusion by a criminal, and learn whether criminal incidents have already occurred on the property or nearby. If a crime is highly likely, your landlord may be obligated to take some steps to protect you.

Tip 10: Deal with an eviction properly.
Know when to fight an eviction notice -- and when to move. If you feel the landlord is clearly is the wrong (for example, you haven't received proper notice, the premises are uninhabitable), you may want to fight the eviction. But unless you have the law and provable facts on your side, fighting an eviction notice can be short-sighted. If you lose an eviction lawsuit, you may end up hundreds (even thousands) of dollars in debt, which will damage your credit rating and your ability to easily rent from future landlords.

Renter's Guide: Rental Assistance

Denver Multifamily

This guide will assist you in applying for and renting a rental-assisted apartment. Deposits and Total Tenant Payments (TTP) will vary based on the resident/family annual income. HUD has several different types of rental assistance programs so some of the information below may vary.

View the published version with graphics

Step 1 - Application

You will be required to complete an application form, either a hard copy or electronically. There are no application, administrative, or processing fees. All adult applicants must sign an Authorization Release Information Form.

Required Information: The following information must be provided for each resident or family member who will reside in the apartment:

  • Full Name
  • Date of Birth
  • Social Security Number for Residents six (6) years or older
  • Driver License (Or other govt.-issued photo ID)
  • Current Address
  • Previous Address (Including landlord's name number)

Specific Questions Asked: Including, but not limited to bankruptcy; felony, misdemeanor, or sex crime convictions; and terrorism-related offenses.

Step 2 - Waiting List

A waiting list for completed applications is maintained by requested apartment size on a first-come-first-served basis. In turn, the manager will process the application; verify income; and check criminal records, credit, and landlord references. Upon satisfactory completion, you will be notified. Just prior to move-in, you will meet with the manager to discuss occupancy requirements, TTP, rental rate (30% gross-adjusted income), and complete additional forms.

Step 3 - Move-In

At move-in you will be required to executive a lease, usually a one year term, and pay your security deposit and pet deposit, if applicable. A unit inspection will be conducted, the work order process discussed, keys issued, and parking space assigned, if applicable.

Note: Pets are normally only allowed at elderly complexes. Students are not allowed to live in assisted housing unless they meet certain requirements.

This guide will assist you in applying for and renting a rental-assisted apartment. Deposits and Total Tenant Payments (TTP) will vary based on the resident/family annual income. HUD has several different types of rental assistance programs so some of the information below may vary.