HUD has centralized its Mortgagee compliance functions into a single point of contact, designated as the Mortgagee Compliance Manager (MCM) (see Mortgagee Letter 10-16 for further information). The installation of the Mortgagee Compliance Manager is the first phase implemented under the new M&M III property disposition procedures. ML 10-16 also introduced HUD's Internet portal, P260. Under M&M III, all documentation related to Mortgagee compliance must now be electronically scanned and uploaded into P260. ML 2015-23 introduced HUDâ€™s new Mortgagee Compliance Manager, Information Systems Networks, Corp., (ISN) and provided the contractorâ€™s mailing address and contact information.
Mortgagees - HUD uploads FHA cases to P260 once a month on the first Sunday following the 15th of every month. Only FHA cases that are being reported correctly to SFDMS that are at least 60+ days delinquent and are actively insured are included in the data upload. It is each servicerâ€™s responsibility to accurately report to HUDâ€™s SFDMS system to ensure all appropriate cases are included in each monthly download. For additional information concerning cases not in P260, please click the following link: "P260 Case Research".
As a reminder for P260 access:
Mortgagees - You will be required to be the primary SuperUser and to set up access for any vendor or agent you use in managing your Property Preservation & Protection work. Please refer to Sec.A.1.a. of HUDâ€™s SFH Handbook 4000.1, the Mortgagee remains fully responsible for proper servicing as the actions of the servicer/agent will be considered to be the actions of the Mortgagee. You may assign your vendor/agent a SuperUser status in the P260 Portal and, in turn, they will have the access needed to set up their staff assigned to your company's preservation work.
Vendors/Agents - Your lender must give you access to the P260 Portal. Your access can be that of a SuperUser so you may provide access to your staff. Additionally, you must have a separate login for each lender you represent or for which you need access into the P260 Portal.
Information Systems Networks, Corp., (ISN) can be reached at:
Shepherd Mall Office Complex
2401 NW 23rd Street, Suite 1D
Oklahoma City, OK 73107
Toll Free: (888) 619-7835
FAX: (405) 602-1520
ISN Customer Service
Reconsideration/Rescission Requests - Demands/Reconveyances
Re-Acquisition (return a property to HUD inventory)
Notification of Violations
HECM (Reverse Mortgages) Overallowables