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National Servicing Center

The goal of HUD's National Servicing Center (NSC) is to work with FHA homeowners and their lenders to avoid foreclosure. NSC staff also provides direction and training to mortgage lenders and Housing Counseling Agencies, who are then better able to provide assistance to homeowners.

Requests for Partial Claim Payoffs and Subordination Checklists:

SMART Integrated Portal - Borrowers, Lenders, and other third parties such as Title Companies and Attorneys with third party authorization may create accounts to request and to receive their documentation online, often with a very short turnaround.

Payoff Instructions for Partial Claims - Online Payments (Preferred Method)

Payoff Instructions for Partial Claims - Pay by Mail (if paying online is not an option)

  • Must be in the form of a cashier's check, escrow check or certified funds
  • A copy of the payoff letter must be included with the funds
  • Make check payable to HUD and mail to:

ISN Corporation
2000 N Classen Blvd, Suite 3200
Oklahoma City, OK  73106

For questions related to partial claim information, call or email:

Secretary-Held Servicing Contractor: (877) 622-8525
Payoff Requests: PCPayoffs@hud.gov
Subordination Requests: PCSubordinations@hud.gov
Release Requests: PCReleases@hud.gov

All NSC general mail:
U.S. Department of Housing and Urban Development
National Servicing Center
301 NW 6th Street, Suite 200
Oklahoma City, OK 73102
Phone: (877) 622-8525

Home Equity Conversion Mortgage (HECM) Borrowers:
U.S. Department of Housing and Urban Development
National Servicing Center
110 West 7th Street, Suite 1110
Tulsa, OK 74119
Phone: (800) 225-5342
Fax: (918) 292-8984
Email: customerservice@hud.gov

Other Helpful Links and Email Information:

Requests for Extensions and Variances:

Questions related to Extensions and Variances:

TRS, Data, SFDMS Reporting:


Online Answers 24/7

Click here to access the online FAQ site.

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