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SECRETARY-HELD MORTGAGE SERVICING CONTRACTORS

SECRETARY-HELD (NON-HECM) MORTGAGE SERVICING CONTRACTOR

Information Systems & Networks Corporation (ISN) is responsible for servicing the following Mortgages in the FHA Single Family Secretary-held Portfolio:

  • Partial Claim Subordinate Mortgages;
  • Section 235 Subordinate Mortgages;
  • Nehemiah Subordinate Mortgages;
  • Emergency Homeowners Loan Program (EHLP) Subordinate Mortgages;
  • Asset Control Area (ACA) Mortgages;
  • Hope for Homeowners (H4H) Subordinate Mortgages; and
  • Good Neighbor Next Door (GNND) Subordinate Mortgages.

All required documentation, correspondence, telephone calls and servicing for the above referenced Single Family Secretary-held Mortgages must be directed to ISN as follows:

  • ISN Corporation – Western Operations Center
  • Attention: Secretary Held Loan Servicing
  • 2000 N Classen Blvd Suite #3200
  • Oklahoma City, Ok 73106
  • Phone:  1-800-225-5342
  • Fax:  1-405-724-7800
  • Fax:  1-405-724-7833
  • Fax:  1-405-724-7854

  • Contact by email:
Hours of Operation: Monday-Friday                           
7:00 A.M. – 7:00 P.M. Central Time

 

SECRETARY-HELD (HECM ONLY) MORTGAGE SERVICING CONTRACTOR

NOVAD Management Consulting (NOVAD) is responsible for servicing the Assigned Secretary-held Home Equity Conversion Mortgages (HECM) and HECM Subordinate Mortgages. 

All required documentation, correspondence, telephone calls and servicing for the HECM Single Family Secretary-held Mortgages must be directed to NOVAD as follows:

  • NOVAD Management Consulting
  • Attention: HECM Servicing
  • 2401 NW 23rd St., Ste. 1A1
  • Oklahoma City, OK 73107
  • Phone: 1-800-225-5342
  • Fax: 1-800-690-9826

  • Contact by email:
Hours of Operation: Monday-Friday                           
7:00 A.M. – 7:00 P.M. Central Time

 

Additional Information:

ALERT: HUD Does Not Accept Wire Transfers for Secretary-Held Home Equity Conversion Mortgages or Partial Claims

FHA does not accept wire transfers to payoff Secretary-held HECMs or Partial Claims. Any Secretary-held HECM or Partial Claim payoff statement containing wiring instructions is fraudulent. The recipient of any Secretary-held HECM or Partial Claim payoff statement that contains wiring instructions should immediately contact the FHA Resource Center by email or by phone at 1-800-CALLFHA (1-800-225-5342) to report that a possibly fraudulent payoff statement has been received and to obtain a correct payoff statement. (Persons with hearing or speech impairments may reach the FHA Resource Center by phone by calling the Federal Relay Service at 1-800-877-8339.)

Please note that only a cashier's check or certified funds are acceptable methods of payment. The cashier's check or certified funds must be made payable to the Department of Housing and Urban Development (HUD). Include your loan number with your payment.

Your method of payment for a Secretary-held HECM should be delivered to NOVAD at the address provided above.

Your method of payment for a Secretary-held Partial Claim should be delivered to ISN at the address provided above.

 

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