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SECRETARY-HELD MORTGAGE SERVICING CONTRACTOR

NOVAD Management Consulting (NOVAD) is responsible for servicing FHA's Single Family Secretary-held Portfolio, including Home Equity Conversion Mortgages (HECM) and Partial Claims, on behalf of the Department. NOVAD is also responsible for servicing Good Neighbor Next Door, Section 235, Nehemiah, Asset Control Area (ACA), Purchase Money, Hope for Homeowners (H4H), and the Emergency Home Loan Program Single Family Secretary-held mortgages. All required servicing documentation, correspondence, telephone calls and servicing for Single Family Secretary-hed mortgages shall be directed to NOVAD using the contact information below.

ALERT: HUD Does Not Accept Wire Transfers for Secretary-Held Home Equity Conversion Mortgages and Partial Claims

FHA does not accept wire transfers to payoff Secretary-held HECMs or Partial Claims. Any Secretary-held HECM or Partial Claim payoff statement containing wiring instructions is fraudulent. The recipient of any Secretary-held HECM or Partial Claim payoff statement that contains wiring instructions should immediately contact the FHA Resource Center by email or by phone at 1-800-CALLFHA (1-800-225-5342) to report that a possibly fraudulent payoff statement has been received and to obtain a correct payoff statement. (Persons with hearing or speech impairments may reach the FHA Resource Center by phone by calling the Federal Relay Service at 1-800-877-8339.)

Please note that only a cashier's check or certified funds are acceptable methods of payment. The cashier's check or certified funds must be made payable to the Department of Housing and Urban Development (HUD). Include your loan number with your payment. Your method of payment should be delivered to NOVAD at the address below:

 

NOVAD Management Consulting
Shepard's Mall
2401 NW 23rd Street Suite, 1A1
Oklahoma City, OK 73107

Toll-Free: 1-800-CALLFHA (1-800-225-5342)
Fax: (800) 489-1733

Contact by email:

  • Click here for all Borrower inquiries.
  • Click here for payoff requests for all Secretary-held mortgages.
  • Click here for HECM servicer inquiries.