If you were issued a User ID and you do not remember your User ID, or if you keyed your email in error the same way twice during the application process, you must send an email to answers@hud.gov with "Request User ID Reset" in the subject line AND include your full name, phone number, address and business email address in the text.
You will be contacted by email within 3 business days of HUD's receipt of your email.
Do not be confused by the box that asks you to key in your "User Name" which actually is your User ID- it is the ID that the system issued to you when you registered and begins with an "M." If you did this, try again before resetting your ID by using your M+number as your User Name along with your given password.
If you have any questions about appraisal policy or the appraiser roster, please contact the FHA Resource Center by telephone at 1-800-CALL FHA (225-5342) or by email at answers@hud.gov