National Servicing Center

The goal of HUD's National Servicing Center (NSC) is to work with FHA homeowners and their lenders to avoid foreclosure. NSC staff also provides direction and training to mortgage lenders, servicers, and Housing Counseling Agencies, who are then better able to assist homeowners.

Requests for Partial Claim Payoffs and Subordination Checklists

Borrowers, Lenders, and other third parties such as Title Companies and Attorneys with third party authorization may create accounts to request and receive their documentation online, upload documents and other activities, through the SMART Integrated Portal.

Payoff Instructions for Partial Claims - Online Payments (Preferred Method)

• Title Company, Bankruptcy Trustee, Attorney, Borrower payments may be submitted via Pay.gov - Single Family Notes Non-Lender Entry Form. Instructions can be found on the pay.gov website.
• FHA Servicer or Holder payments click here for instructions.

Payoff Instructions for Partial Claims - Pay by Mail (if paying online is not an option)

• Must be in the form of a cashier's check, escrow check or certified funds
• A copy of the payoff letter must be included with the funds
• Make check payable to HUD and mail to:

ISN Corporation
Attn: PARTIAL CLAIM CASH MANAGEMENT
2000 N Classen Blvd, Suite 3200
Oklahoma City, OK 73106

For general information related to Partial Claim, Subordination and Release requests, contact the FHA Resource Center:

• E-mail answers@hud.gov. Emails and phone messages will be responded to during normal hours of operation, 8:00 AM to 8:00 PM (Eastern), Monday through Friday on all non-Federal holidays. 
• Call 1-800-CALLFHA (1-800-225-5342). People with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339. 

NOTE: To ensure service quality, only ONE case number per request will be accepted. Please include “Partial Claim” in the subject line of your email request.

All NSC general mail:
U.S. Department of Housing and Urban Development
National Servicing Center
301 NW 6th Street, Suite 200
Oklahoma City, OK 73102
Phone: (877) 622-8525

Home Equity Conversion Mortgage (HECM) Borrowers:
U.S. Department of Housing and Urban Development
National Servicing Center
110 West 7th Street, Suite 1110
Tulsa, OK 74119
Phone: (800) 225-5342
Fax: (918) 292-8984
Email: answers@hud.gov

Other Helpful Links and Email Information:

Requests for Extensions and Variances: https://evars.hudnsc.org

Questions related to Extensions and Variances: answers@hud.gov

TRS, Data, SFDMS Reporting: sfdatarequests@hud.gov