Welcome to the HUD Direct Distribution Center
HUD's Direct Distribution Center provides documents to the public, HUD clients, and employees. Materials distributed include publications, handbooks, forms, posters; and mortgagee letters, ethics letters, Title 1 letters, and labor relations letters.
Most items can be viewed on-line and are available to download 24 hours per day. Some items must be mailed and will arrive in 7 to 10 business days.
The following information is required to access the system:
User Name: Guest
Password: Welcome
Also, requests are accepted by telephone. You can contact us Monday through Friday between the hours of 8:00 a.m. and 4:30 p.m. ET on (800) 767-7468.
The Direct Distribution Center is committed to providing fast, courteous, and quality customer service. If you need any additional assistance, please contact us at (800) 767-7468 or by email.
Related Information
HUD Direct Distribution System - Glossary
| Term | Definition |
| Accept Changes | Confirms the changes you made on this order entry screen. Changes must be accepted before you may proceed. |
| All Order Information (including) Internet Orders | Provides the details of all orders placed using the Internet order form and the HUD Customer Service Center. |
| Carrier | Vendor that transports shipments. |
| Code 63 | This item is currently under review. No orders are being taken for this item at this time. |
| Confirmation Number | System generated order number provided when orders are placed over the Internet. The Confirmation Number is used to check order status through the Internet. |
| Directive Number | Refers to the HUD directed numeric or alpha-numeric designation assigned to a specific item. |
| HUD Client Number | Customers frequently ordering information from the Customer Service Center can request a unique client number to eliminate entering their name and address for each order. Frequent users can obtain a unique client number by calling (800) 767-7468. |
| Internet Order Confirmation | Provides the details orders placed via the Internet order form. |
| Item Number | Refers to the numeric designated stock number assigned to specific item. |
| Item(s) on Backorder | Items requested that are not in stock at this time. Backordered items will be automatically shipped to you when they are restocked. |
| Keyword | Any identifying unique word or number that can be used to search for item(s) in the HUD Direct Distribution on-line Catalog. |
| No Data Found | System message response when insufficient information is either provided by the customer or no data is available from the ordering system. Supplemental instructions are provided for further customer action. |
| Order Number | Number which is assigned to a customer's order, placed through the Internet, and processed by the HUD Customer Service Center. The Order Number may also be used in lieu of confirmation number in checking orders over the Internet or through HUD Customer Service Center. |
| Package(s) Processed | The number of packages shipped. |
| Unit of Issue | How an item is distributed. For example, each package, box, etc. |
| Status - Cancelled | Orders cancelled per client request or cancelled due to our inability to process. |
| Status - In Process | Order submitted by client for processing by the HUD Customer Service Center. |
| Status - Mailed | Date Order shipped. |
| Status - Ordered | Order has been accepted by the HUD Customer Service Center. |
| Status - Submitted | Order being reviewed and processed by the HUD Customer Service Center. |