Multifamily Housing Regions and Satellite Offices
Region 1 - Northeast Region
HUD supports the development, rehabilitation and maintenance of multiple-unit affordable housing through FHA mortgage insurance programs. We provide capital grants to nonprofits for the construction and support of affordable housing for the elderly and persons with disabilities.
To route your inquiry with minimal hold time and transfers, please select the state where the property of interest is located from the Multifamily Property Listings with Assigned Account Executives list below.
Multifamily Grant Listings with Assigned Grant Specialist
Multifamily Property Listings with Assigned Account Executives
Multifamily Accelerated Processing (MAP) Approved Lenders
Northeast Region Residential Management Fee Ranges and Approved Add-on Fees by Satellite Office Jurisdiction
Other Contacts
- Navigate Affordable Housing Partners - performance-based contract administrator for Connecticut
Multifamily Housing Resources
- Connecticut Housing Finance Authority
- Delaware State Housing Authority
- District of Columbia Housing Finance Agency
- Maine State Housing Authority
- Maryland Department of Housing and Community Development
- Massachusetts Housing Finance Agency
- New Hampshire Housing Finance Authority
- New Jersey Affordable Housing Professionals
- New Jersey Housing and Mortgage Finance Agency
- New York State Housing Finance Agency
- Pennsylvania Housing Finance Agency
- Rhode Island Housing
- Vermont Housing Finance Agency
- Virginia Housing
- West Virginia Housing Development Fund
Multifamily Housing: Northeast Region Local Office Locations
BALTIMORE REGION
Baltimore Satellite Office
Bank of America Building, Tower II
100 South Charles Street, Suite 500 (5th Floor)
Baltimore, MD 21201
Phone: (410) 962-2520
Fax: (410) 209-6675
TTY: Dial 7-1-1
Charleston Asset Management Servicing Office
414 Summers Street, Suite 110
Charleston, WV 25301
Phone: (304) 347-7000
Fax: (304) 347-7050
TTY: Dial 7-1-1
District of Columbia Asset Management Servicing Office
820 First Street NE, Suite 300
Washington, DC 20002-4205
Phone: (202) 275-9200
Fax: (202) 275-6381
TTY: (202) 275-6388
Philadelphia Asset Management Servicing Office
The Wanamaker Building
100 Penn Square East
Philadelphia, PA 19107-3380
Phone: (215) 656-0500, ext. 6008
Fax: (215) 656-3427
TTY: Dial 7-1-1
Richmond Asset Management Servicing Office
600 East Broad Street, 3rd Floor
Richmond, VA 23219-4920
Phone: (800) 842-2610
Fax: (804) 822-4987
TTY: Dial 7-1-1
BOSTON REGION
Boston Satellite Office
Thomas P. O'Neill, Jr. Federal Building
10 Causeway Street, 3rd Floor
Boston, MA 02222-1092
Phone: (617) 994-8200
Fax: (617) 565-6558
TTY: (617) 565-6557
Hartford Asset Management Servicing Office
One Corporate Center
20 Church Street, 10th Floor
Hartford, CT 06103-3220
Phone: (860) 240-5108
Fax: (860) 240-4852
TTY: Dial 7-1-1
Manchester Asset Management Servicing Office
Norris Cotton Federal Building
275 Chestnut Street, 4th Floor
Manchester, NH 03101-2487
Phone: (603) 666-7510
Fax: (603) 666-7736
TTY: (603) 666-7518
Providence Asset Management Servicing Office
380 Westminster Street
Suite 547
Providence, RI 02903
Phone: (401) 277-8300
Fax: (401) 277-8398
TTY: Dial 7-1-1
NEW YORK REGION
New York Regional Office
Jacob K. Javits Federal Building
26 Federal Plaza, Suite 3200
New York, NY 10278-0068
Phone: (212) 264-8000
Fax: (212) 264-0246
TTY: (212) 264-0927
Buffalo Asset Management Servicing Office
Lafayette Court
465 Main Street, 2nd Floor
Buffalo, NY 14203-1780
Phone: (716) 551-5755
Fax: (716) 551-3252
TTY: (716) 551-5787
Newark Asset Management Servicing Office
One Newark Center
1085 Raymond Boulevard, 13th Floor
Newark, NJ 07102-5260
Phone: (973) 776-7200
Fax: (973) 645-2323
TTY: (973) 645-3298
New York (Regional Center) Jacob K. Javits Federal Building | Boston (Regional Satellite Office) Thomas P. O'Neill, Jr. Federal Building | Baltimore (Regional Satellite Office) Bank of America Building – Tower II |
Leadership:
Regional Center Director: BRETT WISE
Production Division Director: STACEY ASHMORE
Asset Management Division Director – Baltimore: YVETTE JACKSON
Asset Management Division Director – Boston: JOSEPH CRISAFULLI
Asset Management Division Director – New York: DEAN SANTA
General Contact Mailboxes:
- BALTIMORE (District of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia)
- All routine servicing/processing correspondence (anything requiring HUD servicing, processing, or signature): bal.incoming@hud.gov
- Grant-related (Service Coordinator) correspondence: bal.grants@hud.gov
- Funding requests (Contract Funding): bal.funding@hud.gov
- All construction requests from lenders/servicers: MF.bal.tech@hud.gov
- BOSTON (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont)
- All routine servicing/processing correspondence (anything requiring HUD servicing, processing, or signature): bos.incoming@hud.gov
- Grant-related (Service Coordinator) correspondence: bos.grants@hud.gov
- Funding requests (Contract Funding): bos.funding@hud.gov
- All construction requests from lenders/servicers: Mf.bos.tech@hud.gov
- NEW YORK (New York, New Jersey, and Delaware**)
- All routine servicing/processing correspondence (anything requiring HUD servicing, processing, or signature): ny.incoming@hud.gov
- Grant-related (Service Coordinator) correspondence: ny.grants@hud.gov
- Funding requests (Contract Funding): ny.funding@hud.gov
- **Note: For Delaware funding requests: bal.funding@hud.gov
- All construction requests from lenders/servicers: MF.NYC.tech@hud.gov
- REGIONWIDE
- Multifamily correspondence for Baltimore, Boston, and New York NEMultifamilyCorrespondence@hud.gov
- Lender requests for FHA Number: NE.FHANumber@hud.gov
- Lender request for concept meetings: northeast.conceptrequest@hud.gov
To route your inquiry with minimal hold time and transfers, please select the state where the property of interest is located from the Multifamily Property Listings with Assigned Account Executives list.
Region 2 - Southeast Region
Southeast Region Account Executive and Property List
*Note: Google Chrome is the preferred web browser to view this page.
Atlanta (Regional Center) MLK Jr. Federal Bldg. | Jacksonville (Regional Satellite Office) Charles East Bennett Federal Building |
Leadership:
Regional Center Director: BONITTA SMITH
Production Division Director: JONATHAN MOSLEY
Asset Management Division Director – Jacksonville: LAURELEI MCKNIGHT
Asset Management Division 1 Director – Atlanta: MARK WILLIAMS
Asset Management Division 2 Director – Atlanta: GEORGE BROWN
General Contact Mailboxes:
- Production
- Asset Management
Highlights
Region 3 - Midwest Region
Chicago (Regional Center) Ralph Metcalfe Federal Building | Detroit (Regional Satellite Office) McNamara Federal Building | Minneapolis (Regional Satellite Office) 212 Third Avenue South |
Leadership:
Regional Center Director:
SEEMA RADHAKRISHNAN
(312) 913-8037
Asset Management Division Director – Chicago:
GERALD SMITH
(312) 913-8138
Asset Management Division Director – Detroit:
SUSIE SAPILEWSKI
(313) 234-7521
Asset Management Division Director – Minneapolis:
LAURA SIMPSON
(612) 370-3141
Production Division Director:
STEPHEN OTT
(312) 913-8164
Asset Management:
Find the HUD Contact for your property:
Midwest Multifamily Property Listings with Assigned Account Executives
General Contact Mailboxes:
- Chicago - Serving Illinois and Indiana and parts of Wisconsin
HUD strongly encourages that all servicing requests be submitted via email to chi.incoming@hud.gov.
Other correspondence should be sent to the emails below:
Monthly Accounting Reports (MARs) to chi.mars@hud.gov
Grant information (including Service Coordinators) to det.grants@hud.gov- Detroit - Serving Michigan and Ohio
HUD strongly encourages that all servicing requests be submitted via email to det.incoming@hud.gov.
Other correspondence should be sent to the emails below:
Monthly Accounting Reports (MARs) to det.mars@hud.gov
Grant information (including Service Coordinators) to det.grants@hud.gov- Minneapolis - Serving Minnesota and parts of Wisconsin
HUD strongly encourages that all servicing requests be submitted via email to mn.incoming@hud.gov.
Other correspondence should be sent to the emails below:
Monthly Accounting Reports (MARs) to mn.mars@hud.gov
Grant information (including Service Coordinators) to det.grants@hud.gov
Production:
Application Submission Protocol
All applications for the Multifamily Midwest Region, including projects located in IL, IN, MI, MN, OH and WI, must be sent to a single point of contact for processing. The following procedures will be implemented to ensure the timely processing of applications:
- Early requests for FHA #s in conjunction with Pay.gov application fee submissions should be sent to the following email using the template provided below:
chi.fhanumber@hud.gov
FHA Number Request Template- Applications will be uploaded and assigned to the Regional Office or a Satellite Office for processing;
- Lenders will be notified of the office processing the application and receive instructions from the assigned underwriter on where to forward hard copies of the application;
- All concept meetings will be conducted in the respective Regional Center or Satellite Office. The Concept Meeting Coordinators are listed below along with their respective states.
- For projects in IL or IN, Marlese Adams, (312) 913- 8184, Marlese.Adams@hud.gov
- For projects in MI or OH, Brett Hector, (313) 234-7352, Brett.L.Hector@hud.gov
- For projects in MN or WI, Ray Stiles, (612) 843-6443, Ray.Stiles@hud.gov
Electronic Closing Documents Instructions
Lenders agree to provide, within five (5) business days after closing, a USB flash drive containing electronic copies of the fully executed and otherwise collected closing documents. The USB flash drive should be submitted to the assigned HUD closing coordinator. The files must be in PDF format. Please include the iREMS Property ID in the file name and follow the file naming conventions found here:
Region 4 - Southwest Region
Multifamily Housing Residential Management Fees: Southwest Region
The following are acceptable management fees, add-on fees and computer/bookkeeping service costs for multifamily projects. Data includes fees charged for HUD-insured, unassisted properties, whose last Physical Assessment Subsystem (PASS) scores were greater than 60 and whose last Financial Assessment Subsystem (FASS) scores were greater than 70. The surveyed properties' management certification type was "independent" and the management fees were "residential."
MANAGEMENT FEE:
Basic Rate - Per Unit Per Month (PUPM) $50.00
ADD-ON FEE(S):
Per Unit Per Month (PUPM)
A maximum of $20 PUPM for any eligible combination of fees:
Adverse Neighborhood* Conditions (See Handbook 4381.5, Chapter 3) $5.00 Remote Location Projects $3.00 Scattered Site Projects (3 or more scattered sites) $2.00 Homeless Preference $2.00 1 to 15 Units in Property $10.00 16 to 30 Units in Property $8.00 High Density Family Properties (as defined in 4381.5, Figure 3-4) $3.00 Cooperative Projects $5.00 Section 202 and Disabled 811's with Predominately Special Clientele $3.00 Mixed Subsidy Projects
(Properties operating with multiple subsidy types, i.e., Project-based Section 8 with LIHTC;
Section 236, 221(d)(3) BMIR, 202/811 & Section 231)$3.00 Better Buildings Challenge* Up to $4.00 * Note: An adverse neighborhood is defined in Chapter 3 of HUD Handbook 4381.5 as having a high incidence of crime or vandalism, or a large concentration of deteriorated or substandard housing.
Computer and Bookkeeping Fees: Computer and Bookkeeping Fees are treated as a project expense. The expense, however, must not exceed the actual cost the project would incur if a bookkeeper were on site. See HUD Handbook 4381.5, Chapter 3 for more information.
Special Fees: Special Fees may be allowed for a limited time, in accordance with HUD Handbook 4381.5, Paragraph 3.6. HUD prior written approval is required, without exception.
* Better Buildings Challenge: Eligible expenses incurred by BBC property Owners/Agents in support of achieving BBC goals for reducing energy and water consumption. $1/PUPM for each of the following the 0/A is implementing at a property: Operations and Maintenance, Tenant Engagement, Data Collection and Benchmarking. BBC-eligible Add-On fees may not exceed $5,000/year and are only available for the shorter of 10 years or the end of the BBC period for the sponsor's portfolio. For more specific guidance: https://www.hudexchange.info/programs/better-buildings-challenge/
For more information on acceptable residential management fees for subsidized properties, refer to Chapter 3 of HUD Handbook 4381.5.
*Management fees are expressed in dollars per unit per month (PUPM).
Partner Resources By State
HOUSING FINANCE AGENCIES (HFAS) | PERFORMANCE BASED CONTRACT ADMINISTRATORS (PBCAS) |
Fort Worth (Regional Center) 307 W. 7th St. | Kansas City (Regional Satellite Office) 400 State Avenue |
Leadership:
Regional Center Director: CHRISTIE NEWHOUSE
Production Division Director: LANTRINA STEWART
Asset Management Division Director – Kansas City: ELIZABETH MAZREKU
Asset Management Division 1 Director – Fort Worth: ERIN FERGUSON
Asset Management Division 2 Director – Fort Worth: MICHAEL GAMEZ
General Contact Mailboxes:
PRODUCTION
Concept Meetings
Please send Concept Meeting requests and inquiries to SWConcepts@hud.gov.
FHA Number Requests
Please send all FHA Number requests to SWProduction@hud.gov.
Appeals to Pre-Application and Firm Decisions
By mail and electronically to MFSWProductionAppeals@hud.gov.
Construction
Please send Permissions to Occupy, Change Orders, Non-Critical Repair Escrow Releases, Draw Requests, Construction Inspections, etc. to SWConstruction@hud.gov.
ASSET MANAGEMENT
Routine Servicing Requests and Correspondence
Please send all routine servicing requests and correspondence to MFSouthwest@hud.gov.
Monthly Accounting Reports
Please send Monthly Accounting Reports (MARs) to MFSouthwestMARs@hud.gov.
Resources
Region 5 - West Region
San Francisco (Regional Center) Dept. of Housing and Urban Development | Denver (Regional Satellite Office) 1670 Broadway |
Leadership:
Regional Director: MATT NAISH
Production Division Director: SHANNON BERGMAN
Asset Management Division Director – San Francisco: ROBERT BODEN
Asset Management Division Director – Denver: CRAIG NELSON
Asset Management Division Director – Funding and Conversions: JULIE CARTER
Operations Officer (Acting): CHRISTINA WONG
General Contact Mailboxes:
Asset Management Centralized Mailboxes for Submitting Servicing Requests
- If your property is located in Arizona, California, Hawaii - Pacific, or Nevada (Federal Region 9), send requests to SF.Incoming@hud.gov.
- If your property is located in Colorado, Montana, North Dakota, South Dakota, Utah or Wyoming (Federal Region 8), send requests to DEN.Incoming@hud.gov.
- If your property is located in Alaska, Idaho, Oregon or Washington (Federal Region 10) send requests to DEN.Incoming@hud.gov.
Funding Mailbox
- All Funding requests should be sent to West-MFFunding@hud.gov.
Service Coordinator Grants mailboxes
- For grants in AZ, CA, HI-Pacific, NV, and UT, use West.Grants1@hud.gov.
- For grants in CO, ID, MT, ND, OR, SD, WA, and WY, use West.Grants2@hud.gov.
Conversions Mailbox
- All RAD, 8(bb), Section 210, and opt-out requests should be sent to West-MFConversions@hud.gov.
Technical Review Assistance Mailbox
- All technical review assistance (RCS, HEROS, CNA) requests for Asset Management should be sent to West-MFTech@hud.gov.
Production Inquiries
- General Production inquiries can be sent to westproduction@hud.gov.
Resources
- Multifamily Housing Resident & Stakeholder Resources
- Management Fee Memo (02/19/2024)
- Bookkeeping/Accounting Fee Memo (06/22/2022)
- West Region Property Listing
- For news and updates, subscribe to our state-based e-mail distribution lists
Performance Based Contract Administrators (PBCA) Contact Information
Performance Based Contract Administrators (PBCAs) provide day-to-day monitoring and oversight of most of HUD’s approximately 17,000 project-based Section 8 contracts with property owners throughout the nation. They oversee owner compliance, reviewing and renewing rental contracts, and managing tenant interactions, including responding to tenant complaints. If you live in a PBCA property, we encourage you to contact your PBCA for assistance via e-mail or phone.
Region 8 - Rocky Mountain Region
| State | PBCA Name | Contact E-mail for Resident Issues, Vouchers and General Questions | Resident Hotline |
| Colorado | Colorado Housing and Finance Authority (CHFA) | askchfa@chfainfo.com | (800) 877-2432 |
| Montana | State of Montana - Department of Housing | PBS8@mt.gov | (406) 841-2830 |
| North Dakota | North Dakota Housing Finance Agency | hfainfo@nd.gov | (800) 292-8621 |
| South Dakota | South Dakota Housing Development Authority | info@sdhda.org | (605) 773-3181 |
| Utah | Housing Authority of the City of Bremerton | rliaison@cms-results.com | (360) 479-3694 |
| Wyoming | Cheyenne Housing Authority | https://www.cheyennehousing.org/contact-us | (307) 633-8333 |
Region 9 - Pacific Rim Region
| State | PBCA Name | Contact E-mail for Resident Issues, Vouchers and General Questions | Resident Hotline |
| Arizona | Arizona Department of Housing | damaris.elenes@azhousing.gov | (602) 771-1000 |
| California - North | California Affordable Housing Initiatives, Inc. (CAHI) | pbcacontactcenter@cgifederal.com | (800) 982-5221 |
| California - South | Los Angeles LOMOD Corporation | rcandehs@hacla.org | (877) 240-4904 |
| Hawaii - Pacific | Hawaii Public Housing Authority | hpha@hawaii.gov | (808) 204-9042 |
| Nevada | Housing Authority of the City of Reno (Washoe Affordable Housing Corporation) | inquiries@renoha.org | (775) 329 - 3630 |
Region 10 - Northwest Arctic Region
| State | PBCA Name | Contact E-mail for Resident Issues, Vouchers and General Questions | Resident Hotline |
| Alaska | N/A | den.incoming@hud.gov | (303) 672-5242 |
| Idaho | Idaho Housing & Finance Association | katiek@ihfa.org | (855) 505-4700 |
| Oregon | Oregon Housing and Community Services | HCS_Housing.Info@hcs.oregon.gov | (503) 986-2000 |
| Washington | Housing Authority of the City of Bremerton | rliaison@cms-results.com | (360) 479-3694 |