Multifamily Regional Centers and Satellite Offices

Leadership:

Regional Center Director: BRETT WISE
Production Division Director: STACEY ASHMORE
Asset Management Division Director – Baltimore: YVETTE JACKSON
Asset Management Division Director – Boston: JOSEPH CRISAFULLI
Asset Management Division Director – New York: DEAN SANTA

General Contact Mailboxes:

• BALTIMORE (District of Columbia, Maryland, Pennsylvania, Virginia, and West Virginia) 
  • All routine servicing/processing correspondence (anything requiring HUD servicing, processing, or signature): bal.incoming@hud.gov
  • Grant-related (Service Coordinator) correspondence: bal.grants@hud.gov
  • Funding requests (Contract Funding): bal.funding@hud.gov 
  • All construction requests from lenders/servicers: MF.bal.tech@hud.gov
• BOSTON (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont) 
  • All routine servicing/processing correspondence (anything requiring HUD servicing, processing, or signature): bos.incoming@hud.gov
  • Grant-related (Service Coordinator) correspondence: bos.grants@hud.gov
  • Funding requests (Contract Funding): bos.funding@hud.gov 
  • All construction requests from lenders/servicers: Mf.bos.tech@hud.gov
• NEW YORK (New York, New Jersey, and Delaware**)
  • All routine servicing/processing correspondence (anything requiring HUD servicing, processing, or signature): ny.incoming@hud.gov
  • Grant-related (Service Coordinator) correspondence: ny.grants@hud.gov
  • Funding requests (Contract Funding): ny.funding@hud.gov   
  • **Note: For Delaware funding requests: bal.funding@hud.gov 
  • All construction requests from lenders/servicers: MF.NYC.tech@hud.gov
• REGIONWIDE
  • Multifamily correspondence for Baltimore, Boston, and New York NEMultifamilyCorrespondence@hud.gov  
  • Lender requests for FHA Number: NE.FHANumber@hud.gov   
  • Lender request for concept meetings: northeast.conceptrequest@hud.gov

To route your inquiry with minimal hold time and transfers, please select the state where the property of interest is located from the Multifamily Property Listings with Assigned Account Executives list.

Leadership:

Regional Center Director: BONITTA SMITH
Production Division Director: JONATHAN MOSLEY
Asset Management Division Director – Jacksonville: LAURELEI MCKNIGHT
Asset Management Division 1 Director – Atlanta: MARK WILLIAMS
Asset Management Division 2 Director – Atlanta: GEORGE BROWN

General Contact Mailboxes:

• Production
• Asset Management

Highlights

• SE Region Account Executive and Property List
• SE Region Management Fee Memo (2024)

Leadership:

Regional Center Director: SEEMA RADHAKRISHNAN
Production Division Director: STEPHEN OTT
Asset Management Division Director – Chicago: GERALD SMITH
Asset Management Division Director – Detroit: SUSIE SAPILEWSKI
Asset Management Division Director – Minneapolis: LAURA SIMPSON

General Contact Mailboxes:

• Chicago - Serving Illinois and Indiana and parts of Wisconsin
  HUD strongly encourages that all servicing requests and correspondence, which have been traditionally mailed to Midwest offices, be submitted via email to chi.incoming@hud.gov.
  Other correspondence should be sent to the emails below:
     Monthly Accounting Reports (MARs) to chi.mars@hud.gov
     Grant information (including Service Coordinators) to det.grants@hud.gov
• Detroit - Serving Michigan and Ohio
  HUD strongly encourages that all servicing requests and correspondence, which have been traditionally mailed to Midwest offices, be submitted via email to det.incoming@hud.gov.
  Other correspondence should be sent to the emails below:
     Monthly Accounting Reports (MARs) to det.mars@hud.gov
     Grant information (including Service Coordinators) to det.grants@hud.gov
• Minneapolis - Serving Minnesota and parts of Wisconsin
  HUD strongly encourages that all servicing requests and correspondence, which have been traditionally mailed to Midwest offices, be submitted via email to mn.incoming@hud.gov.
  Other correspondence should be sent to the emails below:
     Monthly Accounting Reports (MARs) to mn.mars@hud.gov
     Grant information (including Service Coordinators) to det.grants@hud.gov

Production:

Application Submission Protocol

All applications for the Multifamily Midwest Region, including projects located in IL, IN, MI, MN, OH and WI, must be sent to a single point of contact for processing. The following procedures will be implemented to ensure the timely processing of applications:

1. Early requests for FHA #s in conjunction with Pay.gov application fee submissions should be sent to the following email using the template provided below:
   chi.fhanumber@hud.gov
   FHA Number Request Template
2. Applications will be uploaded and assigned to the Regional Office or a Satellite Office for processing;
3. Lenders will be notified of the office processing the application and receive instructions from the assigned underwriter on where to forward hard copies of the application;
4. All concept meetings will be conducted in the respective Regional Center or Satellite Office. The Concept Meeting Coordinators are listed below along with their respective states.
   • For projects in IL or IN, Marlese Adams, (312) 913- 8184, Marlese.Adams@hud.gov
   • For projects in MI or OH, Brett Hector, (313) 234-7352, Brett.L.Hector@hud.gov
   • For projects in MN or WI, Ray Stiles, (612) 843-6443, Ray.Stiles@hud.gov

Electronic Closing Documents Instructions

Lenders agree to provide, within five (5) business days after closing, a USB flash drive containing electronic copies of the fully executed and otherwise collected closing documents. The USB flash drive should be submitted to the assigned HUD closing coordinator. The files must be in PDF format. Please include the iREMS Property ID in the file name and follow the file naming conventions found here:

• 223(a)(7) Initial-Final Closing Checklist
• 223f Initial-Final Closing Checklist
• 207-220-221 Initial Closing Checklist
• 207-220-221 Final Closing Checklist

Asset Management:

Application Submission Protocol

All applications for the Multifamily Midwest Region, including projects located in IL, IN, MI, MN, OH and WI, must be sent to a single point of contact for processing. The following procedures will be implemented to ensure the timely processing of applications:

1. Early requests for FHA #s in conjunction with Pay.gov application fee submissions should be sent to the following email using the template provided below:
   chi.fhanumber@hud.gov
   FHA Number Request Template
2. Applications will be uploaded and assigned to the Regional Office or a Satellite Office for processing;
3. Lenders will be notified of the office processing the application and receive instructions from the assigned underwriter on where to forward hard copies of the application;
4. All concept meetings will be conducted in the respective Regional Center or Satellite Office. The Concept Meeting Coordinators are listed below along with their respective states.
   • For projects in IL or IN, Marlese Adams, (312) 913-8184, Marlese.Adams@hud.gov
   • For projects in MI or OH, Brett Hector, (313) 234-7352, Brett.L.Hector@hud.gov
   • For projects in MN or WI, Ray Stiles, (612) 843-6443, Ray.Stiles@hud.gov

Electronic Closing Documents Instructions

Lenders agree to provide, within five (5) business days after closing, a USB flash drive containing electronic copies of the fully executed and otherwise collected closing documents. The USB flash drive should be submitted to the assigned HUD closing coordinator. The files must be in PDF format. Please include the iREMS Property ID in the file name and follow the file naming conventions found here:

• 223(a)(7) Initial-Final Closing Checklist
• 223f Initial-Final Closing Checklist
• 207-220-221 Initial Closing Checklist
• 207-220-221 Final Closing Checklist

Leadership:

Regional Center Director: CHRISTIE NEWHOUSE
Production Division Director: LANTRINA STEWART
Asset Management Division Director – Kansas City: ELIZABETH MAZREKU
Asset Management Division 1 Director – Fort Worth: ERIN FERGUSON
Asset Management Division 2 Director – Fort Worth: MICHAEL GAMEZ

General Contact Mailboxes:

PRODUCTION

Concept Meetings

Please send Concept Meeting requests and inquiries to SWConcepts@hud.gov.

FHA Number Requests

Please send all FHA Number requests to SWProduction@hud.gov.

Appeals to Pre-Application and Firm Decisions

By mail and electronically to MFSWProductionAppeals@hud.gov.

Construction

Please send Permissions to Occupy, Change Orders, Non-Critical Repair Escrow Releases, Draw Requests, Construction Inspections, etc. to SWConstruction@hud.gov.

ASSET MANAGEMENT

Routine Servicing Requests and Correspondence

Please send all routine servicing requests and correspondence to MFSouthwest@hud.gov.

Monthly Accounting Reports

Please send Monthly Accounting Reports (MARs) to MFSouthwestMARs@hud.gov.

Resources

• Account Executive Portfolio Assignments
• Management Fee Schedule
• Funding Opportunities
• Housing Finance Agencies (HFAs)
• Performance Based Contract Administrators (PBCAs)

Leadership:

Regional Director: MATT NAISH
Production Division Director: SHANNON BERGMAN
Asset Management Division Director – San Francisco: ROBERT BODEN
Asset Management Division Director – Denver: EILEEN HEARTY

General Contact Mailboxes:

• Production and Asset Management - Denver
  Centralized Mailbox: Den.Incoming@hud.gov
  Service Coordinator Grants mailboxes: For grants, please use West.Grants1@hud.gov for AZ, CA, HI, Guam, NV, and UT. West.Grants2@hud.gov for CO, ID, MT, ND, OR, SD, WA, and WY.

State Housing Finance Authorities

• Colorado Housing and Finance Authority
• Montana Board of Housing
• North Dakota Housing Finance Agency
• South Dakota Housing Development Authority
• Utah Housing Corporation
• Wyoming Community Development Authority (CDA)

Resources

• HUD Project Manager Assignments - By State
• HUD Office of Policy Development and Research (PD&R)
• Research and Publications
• Case Studies
• Ongoing Research and Other PD&R Projects
• Periodicals
• American Planning Association
• Western Central Chapter of the American Planning Association
• Montana Association of Planners
• Montana Community Technical Assistance Program
• Montana Transportation and Land Use Resources for Growing Communities
• Datasets