For PHA or Property Owner Agent Users

• PDF Property Owner Inspection Journey Map
• PDF NSPIRE Inspection 101
• PDF NSPIRE Technical Review Guidance for Property Representatives
  The Technical Review Guidance PDF provides a summary of the basis for technical review along with instructions for how to submit an appeal in the NSPIRE system.
• PDF for Entering Health & Safety Corrections Using Salesforce
  This guide highlights the requirements for resolving deficiencies using the NSPIRE system and offers guidance on how to provide supporting evidence of deficiency correction.
• PDF Toolkit for PHA or Property Owner Agent Users
  View or download this PDF for instructions for PHAs and POAs on how to gain access to, log in to, and use Salesforce to close out Health & Safety deficiencies following an NSPIRE Demonstration inspection.
• Training Video for PHA and POA Users
  This video is for property owners and agents who have received an NSPIRE inspection of record. It shows how they would interact with the NSPIRE IT solution.

For HUD Field Office Users​

• PDF for Updating Field Office Staff in NSPIRE
  This guide will instruct internal HUD NSPIRE System users on how to update or add internal contacts to property IDs. The steps enable HUD staff to manage points of contact for public housing or multifamily properties and adjust email notifications for these contacts.
• PDF to Review and Approve Health & Safety Deficiencies for HUD Field Office Users
  This guide serves as a resource for HUD Field Office employees to accurately review Health and Safety mitigation efforts within the NSPIRE system.
• PDF Toolkit for HUD Field Office Users
  View or download this PDF for instructions for HUD Field Office users on how to gain access to, log in to, and use Salesforce to close out Health & Safety deficiencies following an NSPIRE Demonstration inspection.
• Training Video for HUD Field Office Users
  This video helps HUD field offices navigate the closeout of the health and safety defects in the new portal for NSPIRE. This will help them look at the defects, properly close them out, and have the correct documentation.

Further Assistance

If you do not have access to the NSPIRE system, or if you need assistance to reset your password, please contact the REAC Technical Assistance Center (TAC) at 1-888-245-4860.

If you or your staff need access to the NSPIRE Salesforce system, complete this Excel spreadsheet with the proper names and submit it to reactac@hud.gov. Once it's verified, the contacts will get access.

Training Video for PHA and POA Users - H&S Closeout in Salesforce

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Training Video for HUD Field Office Users - H&S Closeout in Salesforce

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