Tenant Rental Assistance Certification System (TRACS)

TRACS is a HUD computer system developed to improve program management and financial control over the Office of Multifamily Housing Programs’ (MFH) rental assistance programs by updating manual procedures to include automated processes and controls.

All tenant certification submissions and voucher payment requests from private sector owners and HUD’s contract administrators undergo rigorous edits to ensure accuracy and compliance with tenant eligibility and subsidy payment procedures in HUD Handbook 4350.3: Occupancy Requirements of Subsidized Multifamily Housing Programs.

The rental assistance programs within TRACS' scope include:
Rent Supplement Payments (Rent Supp) Not Active Rental Assistance Payment (RAP) Not Active Section 221(d) (3) Below Market Interest Rate (BMIR) Section 236 Interest Reduction and Rental Assistance Payments Section 202/162 Project Assistance Contract (PAC) Program Section 202 Project Rental Assistance Payments Project-Based Section 8 Programs [ The Section 8 housing program is multiple rental assistance programs authorized under Section 8 of the U.S. Housing Act of 1937.] Section 811 Project Rental Assistance Payments Section 811 Project Rental Assistance (PRA)
TRACS User Guides
Secure Sign-in Apply for user ID and Password Industry User Guide for TRACS Internet Applications TRACS Recertification TRACS Re-Certification User's Guide Guide to HUD's Online Systems iMAX_iMAT_FRD_Appendix_C_iMAT_Processing (11/06/2017) iMAX System - SDM Document Edits Change Control Log iMAX WSDL file in Text format iMAX WSDL file in Text format (New) Integrated Multifamily Access eXchange (iMAX) User Guide Industry User Guide for TRACS Internet Applications Whats New with TRACS Internet Applications TRACS ROB v3 (April 2023) TRACS 2017 Mandatory User Recertification (Video) TRACS 2017 User Recertification Training Q&A TRACS Notification of Transport Layer Security (TLS) Version 1.2 Upgrade
TRACS iSERS
TRACS iSERS implementation Schedule (09/05/2017 Ver2) iSERS IndustrySpecificaton (August 2017) iSERS FAQ's (August 2017) MATChap8 iSERS (September 2017)
Multifamily Housing Programs’ Rental Assistance Notices and Final Rules
HUD Multifamily Housing Automation Rule Regulatory and Administrative Waivers Granted for Multifamily Housing Programs to Assist With Recovery and Relief in Sandy Disaster Areas HUD Notice H 2020-10: Electronic Signature, Transmission, and Storage - Guidance for Multifamily Assisted Housing Industry Partners, dated 11/06/2020
TRACS Release Versions
TRACS Release 202D Release TRACS 202D Final Industry Specification Documents in a downloadable WinZip file (Update 6/13/2014). 202D Error MAT Chapters 202D MAT Guide 202D File Headers versus 202C R & E Changes: TRACS 202D 10
TRACS Release 203A Draft Documents Unique Entity Identifier (UEI) Update Tenant Rental Assistance Certification System (TRACS) TRACS 203A Rules By Contract Type Draft v4 04/27/2023 203A Relationship Rules V4 - Draft Proposed TRACS 203A HOTMA Rollout MFH 03/29/2023 Final Draft Version OMB Collection 2502-0182
TRACS Release 203A Draft Monthly Activity Transmission (MAT) Guide The primary purpose of these first-draft MAT Guide procedural documents is to sketch out rough ideas in writing for stakeholders to review and comment on. Policies and procedures play a distinct role within Multifamily Housing Programs (MFH) governance framework for its rental assistance programs. The MAT Guide will reference HUD Occupancy Handbook 4350.3 and subsequent occupancy notices where relevant. All stakeholder comments or suggested revisions to the draft MAT Guides should be submitted by Monday, May 8, 2023, and addressed as follows: Subject: TRACS MAT Guide Comments Addressed To: mary.ross@rbdnow.com jed.graef@hdsoftware.com jenny@desilvahousinggroup.com Alisa.Costello@hud.gov Jeremiah.Ledbetter@hud.gov Princess.L.Martin@hud.gov Lanier.M.Hylton@hud.gov TRACS MAT Guide Zip File (Dated, August 12, 2023)
TRACS Release 203B Proposed Data Collection for Waiting List and Vacancy Data

TRACS Release 203A TRACS Industry Group Meetings (Updates)
TRACS Working Group Session 03/29/2023 v5 corrected PowerPoint Presentation TRACS Working Group Session 04/12/2023 PowerPoint Presentation TRACS Working Group Members - Registration Report 04/14/2023 TRACS Working Group Session 02/15/2023 v5 PowerPoint Presentation TRACS Working Group Session 04/26/2023 v7 PowerPoint Presentation TRACS Working Group Session 06/07/2023 V4 PowertPoint TRACS Working Group Session 05/10/2023 V5 TRACS Working Group Session 05/24/2023 V7 Virtual Meeting 2/12/2023 Virtual Meeting 3/12/2023 Virtual Meeting 3/29/2023 Virtual Meeting 4/12/2023 Virtual Meeting 4/26/2023 Virtual Meeting 05/24/2023 Virtual Meeting 05/10/2023 Virtual Meeting 06/07/2023
TRACS User Assistance Processing Tenant Certifications and Vouchers
Voucher Transactions Guide to Getting Paid When Vouchers Are "Flagged" or "Rejected" in TRACS Voucher Adjustments Sample Rehab Assistance Schedule Sample Industry Quick Reference Guide Move Under TRACS Manual Voucher Submission Tenant Transactions Instructions Conversion IC for RAD HUD/Immigration and Naturalization Service (INS) Verification of Non-citizens Transitioning Progress Security Deposit Logic TRACS Certification Re-baseline Request TRACS Multi-Family Move-Out Request Form Late Annual Recertifications (Draft Proposal)
TRACS Tenant Characteristics Report
TRACS Tenant Characteristics Report (June 30, 2023)

What's New

TRACS Release 203A System Requirements Sessions (February 15, 2023)
TRACS Forum - May 2021:
- TRACs Forum Stakeholder Notification V3 (May 24, 2021)
- TRACS Forum Rules of Conduct V1 (May 24, 2021)
TRACS External Users Access/User Recertification/Security Awareness Training Requirements V3 - Revised February 10, 2023
TRACS COVID 19 Notification (3/24/2020)

Related Information

Want More Information?

Email us if you have a question about TRACS

Additionally, to request a new TRACS/iMAX ID - please follow the instructions posted on hud.gov. TRACSMail Id Request and Registration Form

NOTE: Do NOT fax the request. Submit the request to the TRACS@hud.gov email.