The Service Coordinator Program provides funding for the employment of Service Coordinators in insured and assisted Multifamily housing that is designed for the elderly and persons with disabilities. The Service Coordinator plays a critical role to support HUD assisted housing as a platform for financial security, physical security, social connections, and the delivery of long-term community based supportive services, especially for vulnerable populations such as the elderly.
A service coordinator is a social service staff person hired or contracted by the Owner or management company. The role was conventionally defined as providing information and referrals and assisting residents to access the services that can help them remain independent and age in place.
Service Coordinators play a critical key role in helping to foster a housing plus supportive service environment that allows vulnerable persons to live independently and remain in their homes. HUD expects that the Service coordinator will:
- Shift away from the “refer and link” approach and towards a proactive and collaborative approach
- Assess resident’s needs; help identify, access and coordinate services and monitor receipt and follow through of services
- Seek to establish and sustain strong coordination that help residents to identify and effectively manage their preventative health and social service needs
- Create and sustain partnerships with community based supportive service providers, hospitals, health agencies service providers and other community stakeholders.
The expectations and requirements of the Service Coordinator are consistent regardless of the source of HUD funding – be it through HUD’s Multifamily Housing Service Coordinator grant program or through the projects operating budget.
Catalog of Federal Domestic Assistance(CFDA). The CFDA number for the Service Coordinator program is 14.191.
Interested in joining the Multifamily Housing Service Coordinator listserve? You may subscribe here: Well use the listserve to periodically provide program information to funding recipients and pass along items of interest to Service Coordinators, housing professionals, and residents. Please sign up, so you can get the latest information from us!
For more information, contact your local HUD Office.