If you are experiencing difficulty in transmitting upfront or monthly (periodic) mortgage insurance premium payment batch files to HUD's Secure FTP server, call HUD's information technology services (HITS) Help Desk at 1-888-297-8689. After the recorded message starts, press 9.

You will need to provide the following information:

• Your HUD Xnnnnn ID for logging on to the Secure FTP server.
• The group to which the request should be directed: IT Data Center, SysAdmin.

HITS Help Desk personnel will record the information and contact the appropriate technical personnel. You will be given a ticket number for tracking the resolution of the problem.