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Questions and Answers

How do I find out all the cases we currently service? Where can I retrieve my current portfolio?

The Portfolio report file is available through the FHA Connection or, for large volume lenders and service bureaus, through the Alternate Report Retrieval process (secure file transfer process).

After signing on to the FHA Connection, select Single Family FHA, followed by Single Family Servicing, then Monthly Premiums. Select the Retrieve Files button to access your files.

Do you have access to the FHA Connection? If not, the FHA Connection Welcome page includes links to detailed information about the website. The FHA Connection Registration Procedures [PDF] module of the FHA Connection Guide provides information on FHA Connection registration. (See also Mortgagee Letters 98-13 [DOC] and 97-14 [TXT].)

When can I retrieve my portfolio information?

For lenders using the FHA Connection, Portfolio information is always available with the latest status from HUD's Single Family Insurance System (SFIS/A43). File requests for Portfolio are processed between the hours of 8 a.m. and 8 p.m. ET, Monday through Friday, excluding holidays. A generated file remains available for three business days.

A monthly Portfolio report file, with active cases only, is available through the Alternate Report Retrieval process on or about the first day of the month. A weekly Portfolio report file, with active and terminated cases, is also available through the Alternate Report Retrieval process.