Home / Program Offices / Housing / FHA Catalyst / FHA Catalyst: Claims Module

 

[FHA Catalyst logo]

FHA CATALYST: CLAIMS MODULE

The claims module is one component of FHA Catalyst, FHA’s new platform, which is being built as part of FHA’s multi-year information technology (IT) modernization initiative.

[FHA Catalyst logo]

FHA has developed and tested the FHA Catalyst: Claims Module for single-family forward mortgage supplemental, loss mitigation home retention, and reacquisition claims on the new platform, which eliminates paper and decentralized email submissions and reduces processing time.

Digital Submission of Supplemental Claims
Mortgagees previously submitted supplemental claims for FHA single-family forward mortgages by filling out and mailing lengthy paper forms. The FHA Catalyst: Claims Module eliminates this labor-intensive process for both servicers and FHA.

Mortgage Servicer Resources

User Guides
The FHA Catalyst: Claims Module Single Family Forward User Guide provides detailed instructions for navigating the new claims module, including log in support and step by step instructions for completing and submitting single or bulk forward mortgage claims.  
Access the User Guide 

User Training
FHA Catalyst: Claims Module – Single Submission Webinar (pre-recorded on 3/10/2020) is a pre-recorded webinar which provides a demonstration of the new FHA Catalyst: Claims Module – Single Submission process. The instructor leads the viewer through a screen-by-screen tour of the electronic single family forward claim application while explaining the input requirements, drop-down menu options, validation errors, and document upload functionality.
Duration: 20 minutes
Access the webinar
FHA Catalyst: Claims Module – Bulk Submission Webinar (pre-recorded on 6/11/2020) is a pre-recorded webinar which provides a demonstration of the new FHA Catalyst: Claims Module – Bulk Submission process. The instructor leads the viewer through a screen-by-screen tour of the electronic single family forward claim application while explaining the XML Schema Definition (XSD), validation errors, document upload, and corrections.
Duration: 27 minutes
Access the webinar

Developer Resources

Claims Bulk Submission XML Input File: The XSD file defines the structure and the content of the XML bulk input file that Servicer’s Claim System developers need to upload into FHA Catalyst: Claims Module. (Note: to view it without the software, you can right click, and open it in Notepad) Access the file
Claims Bulk Submission XML Schema Summary: The XML Schema Summary provides the required fields and field names for the XML input file for each claim type. Access the file

Loss Mitigation Home Retention Claim Submissions
Migrating the loss mitigation home retention claim types to the FHA Catalyst platform is part of FHA’s mission to create a modern and uniform process for submitting claims. There are five loss mitigation claim types available on the FHA Catalyst: Claims Module, including:

  1. National Emergency Partial Claim (Type 33)
  2. Natural Disaster Partial Claims (Type 33)
  3. HAMP Partial Claims (Type 33)
  4. Special Forbearance (Type 31)
  5. Loan Modification (Type 32)

Streamlined Reacquisition Claims Process
FHA was able to streamline the reacquisition claim process as part of FHA Catalyst. The FHA case number, submitted as a required field, will allow FHA to reference the previous conveyance claim settlement amount, which eliminates the need for mortgagees to resubmit previous conveyance claim information. At this time, bulk upload (XML) submitters must individually submit supporting and required documentation through the FHA Catalyst user interface.

FHA Catalyst Claims Technology Enhances Processes and Data Integrity
This state-of-the-art automation eliminates redundant work, provides error check processes, and enhances data integrity, leading to more accurate and efficient submissions. The platform also provides real-time access to claims data submissions, which offers new tracking capabilities for servicers and FHA.

In addition, FHA has released initial reporting and dashboard capabilities on the Claims Module. These reports are available at the following frequencies: daily, weekly, monthly, quarterly, and yearly. The dashboard will showcase:

  • All submitted claims by claim type and by the submitter;
  • The number of suspended, rejected or deleted, and paid claims;
  • The number of claims paid with the requested and actual claim amounts;
  • Bulk upload claims summaries with completed successfully and failures.

FHA will be adding additional claim types to the Claims Module in the coming months to modernize the full claims process into one submission method. FHA will also be adding additional claims reporting, dashboards, and analysis functionality to further improve the FHA Catalyst: Claims Module.

FHA Catalyst Onboarding
FHA-approved mortgagees with access to FHA Catalyst: Claims Module are currently able to submit supplemental, loss mitigation home retention, and reacquisition claims. FHA will be migrating all mortgagee users who submit other claim types to the module in the coming months as functionality is expanded.

Mortgagees may request access to FHA Catalyst: Claims Module via the FHA Resource Center by emailing answers@hud.gov or by calling 1-800-Call FHA (1-800-225-5342). Persons with hearing or speech impairments may reach this number by calling the Federal Relay Service at 1-800-877-8339.

About FHA Catalyst

FHA has embarked on a multi-year IT modernization initiative, FHA Catalyst, which is already improving how mortgagees and their authorized users do business with FHA. FHA Catalyst is supported by a $40 million appropriation from Congress and a partnership between the HUD Chief Information Officer (CIO) and the HUD Federal Housing Commissioner. FHA Catalyst is a secure, flexible, cloud-based platform that will provide a modern, automated system for lenders, servicers, and other FHA program participants. FHA Catalyst enables FHA to more efficiently and effectively manage its programs and processes, benefiting the those who do business with FHA.