FHA CATALYST: CLAIMS MODULE
The claims module is one component of FHA Catalyst, FHAâ€™s new platform, which is being built as part of FHAâ€™s multi-year information technology (IT) modernization initiative.
FHA has developed and tested the FHA Catalyst: Claims Module for single-family forward mortgage supplemental and loss mitigation home retention claims on the new platform, which eliminates paper submissions and reduces processing time.
Mortgagees previously submitted supplemental claims for FHA single-family forward mortgages by filling out and mailing lengthy paper forms. The FHA Catalyst: Claims Module eliminates this labor-intensive process for both servicers and FHA.
Migrating the loss mitigation home retention claim types to the FHA Catalyst platform is part of FHAâ€™s mission to create a modern and uniform process for submitting claims. There are five loss mitigation claim types available on the FHA Catalyst: Claims Module, including:
- National Emergency Partial Claim (Type 33)
- Natural Disaster Partial Claims (Type 33)
- HAMP Partial Claims (Type 33)
- Special Forbearance (Type 31)
- Loan Modification (Type 32)
This state-of-the-art automation eliminates redundant work, provides error check processes, and enhances data integrity, leading to more accurate and efficient submissions. The platform also provides real-time access to claims data submissions, which offers new tracking capabilities for servicers and FHA.
FHA will be adding additional claim types to the Claims Module in the coming months to modernize the full claims process into one submission method. FHA will also be adding additional claims functionality, such as reporting, dashboards, and analysis, to further improve the FHA Catalyst: Claims Module.
FHA Catalyst Onboarding
FHA-approved mortgagees with access to FHA Catalyst: Claims Module are currently able to submit both supplemental and loss mitigation home retention claims. FHA will be migrating all mortgagee users who submit other claim types to the module in the coming months as functionality is expanded.
Mortgagees may request access to FHA Catalyst: Claims Module via the FHA Resource Center by emailing email@example.com or by calling 1-800-Call FHA (1-800-225-5342).
About FHA Catalyst
FHA has embarked on a multi-year IT modernization initiative, FHA Catalyst, which is already improving how mortgagees and their authorized users do business with FHA. FHA Catalyst is supported by a $40 million appropriation from Congress and a partnership between the HUD Chief Information Officer (CIO) and the HUD Federal Housing Commissioner. FHA Catalyst is a secure, flexible, cloud-based platform that will provide a modern, automated system for lenders, servicers, and other FHA program participants. FHA Catalyst enables FHA to more efficiently and effectively manage its programs and processes, benefiting the those who do business with FHA.