How can we help?
Homelessness
What issue are you facing?
Where to get help
I am in Puerto Rico and I'm at risk for or currently experiencing homelessness and need immediate help, what should I do?
HUD is not a direct service provider; HUD supports many organizations that provide housing assistance and/or supportive services to people. For direct assistance, please refer to the following resources:
- Contact a homeless service provider in Puerto Rico.
Puerto Rico is divided in 2 Continuums of Care (CoC) that cover different municipalities. Each CoC has a Coordinated Assessment System (CAS) funded by HUD to evaluate and refer participants to appropriate housing and services.
- DERECHO A TECHO covers the following Geographic Service Area: Aibonito, Arecibo, Barceloneta, Barranquitas, Bayamón, Camuy, Carolina, Cataño, Ciales, Comerio, Corozal, Dorado, Florida, Guaynabo, Lares, Morovis, Naranjito, Orocovis, San Juan, Toa Alta, Toa Baja, Utuado, Vega Alta and Vega Baja.
Toll free: 1-844-MI-TECHO (1-844-648-3246)
Office number: (787) 626-1894
Office cell phone: (787) 600-4460 (please leave a message)
Email: derechoatecho502@gmail.com or info@soloporhoy.org
Website: https://soloporhoy.org/ - Coalición de Coaliciones Pro-Personas sin Hogar de Puerto Rico covers the following Geographic Service Area: Adjuntas, Aguada, Aguadilla, Aguas Buenas, Arroyo, Añasco, Cabo Rojo, Caguas, Canóvanas, Cayey, Ceiba, Cidra, Coamo, Culebra, Fajardo, Guayama, Guayanilla, Gurabo, Guánica, Hatillo, Hormigueros, Humacao, Isabela, Jayuya, Juana Díaz, Juncos, Lajas, Las Marías, Las Piedras, Loiza, Luquillo, Manatí, Maricao, Maunabo, Mayagüez, Moca, Naguabo, Patillas, Peñuelas, Ponce, Quebradillas, Rincón, Rio Grande, Sabana Grande, Salinas, San Germán, San Lorenzo, San Sebastián, Santa Isabel, Trujillo Alto, Vieques, Villalba, Yabucoa and Yauco.
Office number: (787) 626-6786 and (787) 843-4510
Email: sistemacoordinado@coaliciondecoaliciones.org
Website: www.coaliciondecoaliciones.org - Contact the Multisectoral Council in Support of the Homeless Population affiliated to the Addiction and Mental Health Services Administration (ASSMCA in Spanish) (787) 763-7575 ext. 1735
- For a list of homeless shelters in Puerto Rico, visit Find Shelter, PR Emergency Services or United Way
- For direct assistance dial 2-1-1 or call (787) 268-5353. If you are unable to get a response from 2-1-1, please visit their webpage here at search for resources online.
I am in the U.S. Virgin Islands and I’m at risk for or currently experiencing homelessness and need immediate help, what should I do?
- Contact a homeless service provider in the U.S. Virgin Islands
- Contact the Virgin Island Housing Finance Authority at
St. Croix : (340) 772-4HFA (4432)
St. Thomas: (340) 777-4HFA (4432) - For a list of homeless shelters in the USVI, visit Find Shelter, USVI Emergency Services or United Way
- For direct assistance dial 2-1-1 or call (787) 268-5353. If you are unable to get a response from 2-1-1, please visit their webpage at http://www.211pr.org/ to search for resources online.
I am a veteran in Puerto Rico and at-risk for or currently experiencing homelessness, what should I do?
- If you are a Veteran who is homeless or at risk of becoming homeless, call the National Call Center for Homeless Veterans at (877) 4AID-VET (877-424-3838) calls are answered 24 hours a day, 7 days a week. Or Contact the VA medical center near you and mention your interest in Veterans Affairs Supportive Housing (VASH).
- Contact the Puerto Rico Public Advocate for Veterans Affairs at (787) 758-5760 for local information and guidance.
- You may contact Soldier’s Angels and Volunteers of America for information concerning their programs.
- Find Help-Homeless Veterans Initiative
I am a veteran in U.S. Virgin Islands and at-risk for or currently experiencing homelessness, what should I do?
- If you are a Veteran who is homeless or at imminent risk of becoming homeless, call the National Call Center for Homeless Veterans at (877) 4AID-VET (877-424-3838) calls are answered 24 hours a day, 7 days a week. Or Contact the VA medical center near you and mention your interest in Veterans Affairs Supportive Housing (VASH).
- Visit the VA USVI Office of Veterans Affairs at https://veterans.vi.gov/ for local information and guidance.
- You may contact Soldier’s Angels and Volunteers of America for information concerning their programs.
- Find Help- Homeless Veterans Initiative
I am experiencing domestic violence in Puerto Rico, what are my options?
- If you are in danger, please call 911 or a national hotline. HUD is not a direct service provider and does not provide individual counseling, crisis response, or legal services to individuals who have experienced domestic violence, dating violence, sexual assault, stalking, and/or human trafficking.
- National Hotline: Call 1-800-799-SAFE (7233) or TYY: 1-800-787-3224
- Or text “START” to 88788
- You may call the Puerto Rico Office of the Woman’s Advocate Counseling Line for Victims of Domestic Violence at (787) 722-2977 or visit the Puerto Rico Department of Health.
- Coordinadora Paz para las Mujeres Phone: (787) 281-7579
- For more information and to connect to a local service provider in your area, please see Help for Survivors.
- If you are in Puerto Rico, review your rights and law here. To find shelter and other relevant information, please visit here.
- YOUR RIGHTS UNDER THE VIOLENCE AGAINST WOMEN ACT (VAWA)
Where can I find other Resources for Puerto Rico and U.S. Virgin Islands?
- You may contact the Puerto Rico Ombudsman for people with disabilities at (787) 725-2333
- You may contact the U.S. Virgin Islands Department of Human Services, disabilities and rehabilitation division at
ST THOMAS OFFICE (340) 774-0930
ST CROIX OFFICE (340) 718-2980
ST JOHN OFFICE (340) 776-6334 - You may contact the Puerto Rico Office of the Ombudsman for the Elderly at (787) 721-6121
- You may contact the U.S. Virgin Islands Department of Human Services- Senior Citizens Affairs at
ST THOMAS OFFICE (340) 774-0930
ST CROIX OFFICE (340) 718-2980
ST JOHN OFFICE (340) 776-6334 - Find a list of Non-profits in Puerto Rico here
- Find a list of Non-profits in US Virgin Islands here
- AARP Foundation
- Eldercare Locator (acl.gov)
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Affordable Places to Live
What issue are you facing?
Where to get help
I am in search of an affordable place to live, where can I get help?
HUD is not a direct service provider; HUD supports many organizations that provide housing assistance and/or supportive services to people. For direct assistance, please refer to the following resources:
- Puerto Rico Public Housing Administration Phone: (787) 759-9407. Customer Service Request Form
- U.S. Virgin Island Housing Authority - Contact information Frequently Asked Questions
- If you are a person with disabilities, review HUD's Information for Persons with Disabilities.
- If you are a veteran, see what resources may be available for you for Supportive Housing, or if you qualify for a VA Home Loan.
- Use the HUD Resource Locator to find affordable housing opportunities near you.
- Please note: the HUD Resource Locator does not show property vacancy. HUD also does not have applications for these properties, information about vacancies or waitlists. Please call the management company to inquire about vacancies, wait lists or the application process.
- HUD sells both single family homes and multifamily properties - view HUD Homes for Sale.
- For more rental Assistance, click here. HUD Multifamily Housing
- Speak to a HUD Approved Housing Counselor for advice on your specific housing needs. Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287.
What are HUD’s Income Limits for assisted housing programs including the Public Housing, Section 8 project-based, Section 8 Housing Choice Voucher, Section 202 housing for the elderly, and Section 811 housing for persons with disabilities programs.
- The Department of Housing and Urban Development (HUD) sets income limits that determine eligibility for assisted housing programs, for more information visit Income Limits | HUD USER
I am a senior or disable person and looking for an affordable place to live, where can I get help?
I want to become a Housing Choice Voucher Landlord?
I want to port my voucher, what is the process?
I currently have a Housing Choice Voucher (Section 8) and need to complete annual recertification, view/reschedule inspections, or other help.
What additional housing resources are available to me?
There are other opportunities for affordable housing in addition to the Housing Choice Voucher (Section 8) program and HUD subsidized public and private housing.
- USDA Rural Development Multifamily Housing: U.S. Department of Agriculture (USDA) Rural Development (RD) Multifamily Housing programs helps property owners through loans and grants to rehabilitate properties for low-income, elderly, and disabled individuals and families as well as domestic farm laborers. USDA RD Multifamily Rental Assistance Program provides payments to owners of USDA-financed projects on behalf of low-income tenants unable to pay their full rent.
- Single Family Homes for sale:
- Make sure to review your rights and responsibilities as a tenant; also available from the United States Attorney's Office for the District of Puerto Rico.
- HUD's Low-Income Housing Tax Credit Database
Where can I find information about Rental Complaints?
- BAD LANDLORDS IN FEDERAL HOUSING COMPLAINTS
- To report a bad landlord to the Multifamily Housing Complaint Line call toll-free at (800) MULTI-70 (800) 685-8470) / TTY (800) 432-2209.
- Complaints of housing discrimination are handled by the Office of Fair Housing and Equal Opportunity, 1-800-669-9777
- PUBLIC HOUSING FIELD OFFICE DIRECTORY
I need rental assistance (i.e. Section 8) from HUD, am I eligible and how do I apply?
HUD has rental assistance and housing resources through the Public Housing and Housing Choice Voucher programs.
- Public Housing provides decent and safe rental housing for eligible low-income families, the elderly and persons with disabilities. HUD provides federal aid to local Public Housing Authorities (PHA) that manage public housing for low-income residents at rents they can afford. What is Public Housing? Learn more about what it is, who is eligible, and how to apply.
- Eligibility: Public Housing is limited to low-income families and individuals. A Public Housing Authority determines eligibility based on 1) annual gross income, 2) whether you qualify as elderly, a person with disabilities or as a family, and 3) U.S. citizenship or eligible immigration status.
- To apply, contact Find a list of Public Housing Authority contacts by State or call (800) 955-2232 for help to find your local Public Housing Authority. Some PHAs have long waiting lists, so you may want to apply at more than one PHA. Your PHA can also give you a list of locations at which your voucher can be used.
- Housing Choice Voucher (commonly known as Section 8): The Housing Choice Voucher (HCV) program assists low-income families, the elderly, and the disabled to afford decent, safe and sanitary housing in the private market. Housing assistance is provided through HUD on behalf of the family or individual, so participants can find their own housing. You can use an HCV to pay for all or part of the rent.
- Eligibility: A Public Housing Authority will determine eligibility for the housing choice voucher program based on the total annual gross income and family size, U.S. citizenship and specified categories of non-citizens who have eligible immigration status.
- To apply, contact your local Public Housing Authority. During the application process, a Public Housing Authority will collect information on family income, assets and family composition. The Public Housing Authority will use this information to determine program eligibility and the amount of the housing assistance payment.
Where can I find government information for Puerto Rico and U.S. Virgin Islands?
Puerto Rico
- The official site of the Puerto Rico Government
- The Humane Society of Puerto Rico or call (787) 720-6038
U.S. Virgin Islands
Federal Resources
- USA.gov helps you locate and understand the U.S. government benefits, programs, and information or call 1-844-USA-GOV1
- U.S. Federal Government Department and Agencies
- HUD’s Office of the Inspector General- HUD OIG Hotline number: 1-800-347-3735 to report fraud, waste and abuse.
Homeownership
What issue are you facing?
Where to get help
I am facing foreclosure, what can I do?
- Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs.
- Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287 or (202) 708-1455 (TTY).
- If you need legal assistance, you may contact a legal aid clinic at:
Puerto Rico
U.S. Virgin Islands
- Legal help search engine, courtesy of Ayuda Legal de PR. You can search by different topics, such as a legal situation and legal problem.
- The Supreme Court of Puerto Rico created the Office of Alternative Dispute Resolution. The Conflict Mediation Centers are part of the alternative dispute resolution services offered by the Judicial Branch. You may visit their webpage to learn more.
- Understand your options by reviewing HUD's Avoiding Foreclosure guide and the Consumer Financial Protection Bureau guide to facing foreclosure.
- Be aware of reverse mortgage fraud. STOP Loan Modification Scams
- Visit 955-HOPE program or call 1-888-995-HOPE™ (4673) for Foreclosure prevention counseling.
- U.S. Virgin Island Consumer Affairs Department- Consumer Protection.
Where can I get information about becoming a homeowner?
- For customized support, speak with a HUD Approved Housing Counselor about becoming a homeowner:
- Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287 or (202) 708-1455 (TTY)
- Some housing agencies can help Housing Choice Voucher holders buy a home. Contact your local housing agency to find out if they are participating in a homeownership program.
- Check out HUD's guide to buying a home. LET FHA LOANS HELP YOU.
- Know your options Mortgage Financing and Reliable Housing Information | Fannie Mae
- Learn financial management tools and strategies through the FDIC's Money Smart program.
- Habitat for Humanity - Habitat affiliates bring homeownership to very low-income families.
- If you are a veteran, learn more about VA Home Loans.
- Single Family Housing Guaranteed Loan Programs
Puerto Rico:
- The Puerto Rico Department of Housing offers various programs directed to very low-income, low-income and moderate-income families or individuals.
- Puerto Rico Housing Finance Authority - low interest loans and down-payment assistance to low and moderate-income homebuyers
U.S. Virgin Islands:
How do I learn about Federal Housing Administration (FHA) loans and programs?
- Visit Single Family Housing Main Page | HUD.gov and read HUD's FAQ on FHA loans.
- Email the FHA Resource center at answers@hud.gov or call toll-free (800) CALL-FHA (800-225-5342)
- Subscribe to FHA INFO Announcements: Subscribe to receive FHA INFO announcements and SF NEWS about Mortgagee Letter issuances, procedure updates, and training and events via email.
I am interested in buying a HUD home, where can I find information about HUD homes?
- Use the HUD Home Store to find HUD homes for sale.
- If you have questions about a property, you may contact the Listing or Selling Agent, or the Asset Manager for the property. You can find contact information by finding the property, clicking the Property Case number, then clicking the Agent Info tab. The HUD Homestore Help Desk cannot answer questions about individual properties and will refer you back to the Agent Info tab
- Visit the Frequently Asked Questions portal at HUD Homestore Help or HUD Homes | HUD.gov
- For additional information regarding this program, you may contact the FHA Resource Center at 1-800-225-5342 or email at answers@hud.gov.
I need to know how to pay off my FHA lien, where do I find this information?
- Visit HUD's National Servicing Center for more information. For assistance with loans originating in Puerto Rico and the U.S. Virgin Islands you must dial 800-225-5342.
- Use the SMART Integrated Portal to request the payoff (see SMART FAQs & Resources). Borrowers, Lenders, and other third parties such as Title Companies and Attorneys with third party authorization may create accounts to request and to receive their documentation online, often with a very short turnaround.
- Contact a Secretary-Held Mortgage Servicing Contractor to request a subordination, release or note request. For additional information regarding these programs, you may contact the FHA Resource Center at 1-800-225-5342 or by email at answers@hud.gov
- Click here to access the online FHA Frequently Asked Questions site.
****Please note that local offices do not have information regarding FHA liens and notes****
I want to certify or recertify my condominium with FHA?
- Visit the Single-Family CONDOMINIUM MORTGAGE INSURANCE program.
- The Condominiums page allows users to search for FHA-approved condominium projects by location, name, or status.
- Single Family Handbook 4000.1: Single Family Housing Policy Handbook 4000.1
- You may contact the FHA through answers@hud.gov and obtain additional information. You may also speak directly to a customer service representative by calling 1-800-CALL-FHA (1-800-225-5342) or visit the online knowledge base at www.hud.gov/answers, 24 hours/7 days a week.
I think I've received an unfair appraisal due to discrimination, what can I do?
- Get Help from the Task Force on Property Appraisal and Valuation Equity.
I am a realtor and I want to sell FHA REO Homes.
- To apply for a NAID, recertify a NAID, or update the broker's Real Estate license, select the NAID Portal button. The applicant may send a request for additional information by email to: answers@hud.gov or call the FHA Resource Center at: 1-800-225-5342 or visit the FHA Resource Center Knowledge Database
*****If you are experiencing problems trying to login or use the system, please try using Google Chrome or MS Edge before contacting the FHA Resource Center at (800) CALL-FHA (225-5342)*****
I need information about a Home Equity Conversion Mortgage (HECM) loan or to obtain an original note.
- Compu-Link Corporation is responsible for servicing the Assigned Secretary-held Home Equity Conversion Mortgages (HECM) and HECM Subordinate Mortgages. All required documentation, correspondence, and servicing for the HECM Single Family Secretary-held Mortgages must be directed to Compu-Link.
Requests for payoff statements, releases, and other documentation specific to this programs can be submitted to:
HECM Servicer Inquiries: customerservice@hud.gov
HECM Payoff Requests: payoff@hud.gov
For additional information regarding this program, you may contact the FHA Resource Center at 1-800-225-5342.
What other resources are available to me?
- You can find additional information on the Good Neighbor Next Door program here
- If you need HUD to endorse a HECM (Reverse Mortgage) insurance check you may contact the FHA Resource Center.
- Information about FHA mortgage insurance refunds and whether a refund may be owed to you, please contact the FHA Resource Center
FHA Resource Center
Phone: (800) 225-HELP (5342) Email: answers@hud.gov
Report Housing Discrimination
What issue are you facing?
Where to get help
I need to report housing discrimination, where do I go?
* The Fair Housing Act prohibits discrimination because of race, color, national origin, religion, sex (including gender identity and sexual orientation), familial status, or disability.
* The Fair Housing Act prohibits discrimination because of race, color, national origin, religion, sex (including gender identity and sexual orientation), familial status, or disability.
- Please visit the Fair Housing and Equal Opportunity Page
- File a complaint with HUD’s Office of Fair Housing and Equal Opportunity (FHEO):
- Online
- Housing Discrimination Hotline - We speak your language! Talk with an FHEO intake specialist by calling: 1-800-669-9777
- TTY line for the hearing impaired: (800) 877-8339
Assistance for Persons with Limited English Proficiency
You can report housing discrimination in any language. For persons with limited English proficiency, HUD provides interpreters. HUD also provides a Spanish language version of the online report housing discrimination form. You can find descriptions of your fair housing rights in several languages other than English here.
For questions you may reach FHEO Region II: New Jersey, New York, and the Caribbean
Call: (212) 542-7519 or (800) 496-4294 or email: ComplaintsOffice02@hud.gov
What are my rights when it comes to English Limited Proficiency?
- Federal laws protect the rights of persons with limited English proficiency and require certain housing providers to provide language assistance.
- HUD’s 2021-2026 Language Access Plan
- HUD Translated Documents
My landlord says I cannot have an emotional support animal (ESA) or a service/assistance animal. What can I do?
I have questions about accessible Parking Spaces for Persons with a Disabilities?
- Inquiries or consults about the use of accessible parking spaces in federally-funded or private housing developments are evaluated on a case-by-case basis since each situation is different. You may contact the HUD Office of Fair Housing (FHEO) for a consult on your particular situation:
Contact FHEO Hotline: 1-800-496-4294
- ADA topics on Accessible Parking Spaces
I have a disability, what other resources are available?
- The Americans with Disabilities Act (ADA) protects people with disabilities from discrimination. Have questions about the ADA? Call the U.S. Department of Justice ADA Information Line at: (800) 514-0301 (voice) or 1-833-610-1264 (TTY)
- The Northeast ADA Center offer resources for USVI and Puerto Rico Stakeholders
- Look at the FHEO disability overview
- There are several different types of organizations that may be able to assist you with obtaining reasonable accommodations and reasonable modifications.
Rent Relief & Eviction Resources
What issue are you facing?
Where to get help
I am facing eviction, what can I do?
HUD is not a direct service provider, but HUD supports many organizations that provide housing assistance and/or supportive services to people. For direct assistance, please refer to the following resources:
- Consumer Financial Protection Bureau: Get help paying rent and bills
- Make sure to review your rights and responsibilities as a tenant; also available from the United States Attorney's Office for the District of Puerto Rico.
- Check this comprehensive step-by-step guide for people at risk of eviction. Find rental assistance for specific groups
- Find affordable housing opportunities. Click on the link for more information on available resources for renters:
Puerto Rico: Administración de Vivienda Pública (pr.gov)
USVI: Virgin Islands Housing Authority (vihousing.org)
I am having issues with my management company and/or building (ex. no heat, hot water, etc.)
- If you are living in a HUD-subsidized or HUD-assisted building, or if you are receiving HUD-funded rental assistance:
- Puerto Rico: Contact the Performance Based Contract Administrator (PBCA) at (787) 946-0045 or email info@afv.pr.gov
- USVI: Contact the North Tampa Housing Development Corporation Inc.
- If you are not living in a HUD-subsidized or -assisted building or receiving HUD-funded rental assistance:
- Contact your local housing authority or agency
I need rental payment assistance, where can I get help?
- Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs.
- Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287 or 202-708-1455 (TTY)
- Check the Rental Assistance Finder to get help paying rent and bills.
- Check what other help is available for renters.
Are there ways to make your home more energy efficient?
- Consider other ways to make your home more energy efficient:
Assistance in paying utility bills for water and electricity: (please check with the agencies in reference for process and funds)
Puerto Rico: Programa de Subsidio de Energía
USVI: U.S. Virgin Islands DHS: Family Assistance Programs Energy Assistance (gov.vi)
I want to know the income limit for public housing and/or the fair market rent maximum for my area.?
What is Section 3, and what are the requirements in my area?
- Learn more about Section 3 requirements: to promote training, employment, contracting, and other economic opportunities to low- and very low-income persons.
Resources directories in multiple languages:
Where can I comment about HUD Programs or regulations?
The Federal Register is the official journal of the federal government of the United States that contains government agency rules, proposed rules, and public notices
- Search for Federal Register Documents: Federal Register
Speak to a Housing Counselor
What issue are you facing?
Where to get help
I'd like to speak with a housing counselor, what can they assist me with?
- Becoming a homeowner
- Foreclosure assistance
- Reverse mortgages
- Home improvements/repairs to my home
- Renting
Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs.
- Search online for a HUD Approved housing counselor near you or call (800) 569-4287 or 202-708-1455 (TTY)
Where can I find more resources?
- Visit the Consumer Financial Protection Bureau, a U.S. government agency dedicated to making sure you are treated fairly by banks, lenders and other financial institutions.
- Visit the Federal Trade Commission, which protects the public from deceptive or unfair business practices and unfair methods of competition through law enforcement, advocacy, research, and education.
- Visit the Federal Housing Finance Agency who is committed to ensuring that the regulated entities meet their mission to support responsible access to affordable housing and targeted economic development financing nationwide, while promoting market stability and liquidity.
- Avoid Predatory Lending, predatory lending is a term used to describe a wide range of unfair financial practices. Here are some resources that can help you avoid being a victim.
Housing Quality & Improved Living Conditions
What issue are you facing?
Where to get help
I am in HUD funded housing, where can I find information about my property/unit inspection?
- Review HUD's Resident Information brochure.- Spanish Version Here
- All HUD-assisted properties are inspected to make sure they are decent, safe, and sanitary. HUD’s Real Estate Assessment Center (REAC) sets the inspection standards and oversees inspections. These inspections are known as REAC physical inspections.
- As of 2023, all HUD-assisted rental housing is now subject to the National Standards for Physical Inspection of Real Estate (NSPIRE), though some programs have extensions to continue under prior inspection standards until October 1, 2024.
What are housing quality standards?
- Housing Choice Voucher (HCV) program regulations set forth basic housing quality standards (HQS) which all units must meet before assistance can be paid on behalf of a family and at least annually throughout the term of the assisted tenancy. More information is available here: Housing Quality Standards.
I am worried about lead-based paint. Where can I find this information?
If your home was built before 1978, it is more likely to have lead-based paint. This paint, if properly managed and maintained, poses little risk. If allowed to deteriorate, lead from paint can threaten the health of occupants, especially children under six years old. A few tips to reduce sources of lead exposure:
- The National Lead Information Center (NLIC) provides the public and professionals with information about lead, lead hazards and their prevention.
o Si habla español la mejor forma en contactar al Centro Nacional de Información sobre el Plomo (NLIC por sus siglas en inglés) es por teléfono a 1 (800) 424-LEAD [5323] o por correo con el formato abajo. Personal bilingüe (inglés/español) está disponible en el número de lunes a viernes, 8:00am a 6:00pm, tiempo del este.
- Visit HUD’s website for Lead-Based Paint Information and Review HUD's Healthy Homes Tips.
- Take a moment to look at the brochure "Protect Your Family from Lead in Your Home” Spanish Version | English Version
- If you believe to have been exposed to lead based paint, please contact your local Department of Health
- Puerto Rico: PR Department of Health Lead Surveillance System at
vigilanciadeplomo@salud.pr.gov or by phone at (787) 765-2929 Ext 3232, 3219, 3234, 3206. - U.S. Virgin Islands: USVI Department of Health at:
St. Croix Office (340) 718-1311
St. Thomas Office (340) 774-9000
St. John Office (340) 776-6400
- Puerto Rico: PR Department of Health Lead Surveillance System at
What are my options for home improvement?
There are various federal loan programs and community-based programs to help with home repairs and improvements. Learn more about HUD’s Home Improvements programs or visit Home repair and improvement programs for special groups | USAGov
- The programs and resources listed below help homeowners with home repairs and improvements:
- VA Rehabilitation and Prosthetic Services
- USDA Single Family Housing Repair Loans & Grants
- Habitat for Humanity: Builds and rehabilitates houses for families in need
- 203(k) Rehabilitation Mortgage Insurance Program Types
What other resources may be available for me?
- Find more information on Mold here: About Mold and Moisture | HUD.gov
- Visit the Centers for Disease Control and Prevention to find diseases and conditions; healthy living; workplace safety; environmental health; injury, violence and safety; global health; travelers’ health and more.
Other Health and Environmental Safety information:
- Submit a claim to the Natural and Environmental Resources Department
Puerto Rico:
- Departamento de Recursos Naturales
- Link to form: www.drna.pr.gov/querellas/ or calling the Vigilante Corps Unit at: (787) 724-5700 | (787) 771-1124 | (787) 230-5550.
U.S. Virgin Islands:
- USVI Department of Planning & Natural Resources
- St. Thomas (340) 774-3320
- St. Croix (340) 773-1082
- Departamento de Recursos Naturales
- Report environmental violations to the Environmental Protection Agency (EPA), National Response Center, by calling 1-800-424-8802. English Version
- Sanitary infrastructure:
- Puerto Rico: Aqueduct and Sewage Authority (AAA) - Complaints (787) 620-2482
- USVI: Virgin Islands Waste Management Authority - Territory Hotline - 1 (844) WMA - USVI
- St. Croix (340) 712-4962 / St. Thomas (340) 715-9100 / St. John (340) 774-2141
Disaster Resources
What issue are you facing?
Where to get help
I have experienced a disaster and need to register with FEMA. What do I do?
Immediately after a disaster, FEMA, the U.S. Small Business Administration, and other government agencies offer initial assistance. HUD then provides additional support for ongoing recovery through programs and partnerships.
- Register with FEMA online
- Register through FEMA’s disaster app on your smartphone. If you haven’t downloaded the app yet, you can go to www.fema.gov/about/news-multimedia/mobile-products
- Call (800) 621-3362. Phone lines are open 7 a.m. to 7 p.m. local time, seven days a week until further notice. Multilingual operators are on duty.
I have experienced a disaster and need to reach out to my Local Red Cross for help. Where do I go?
- Reach out to your local Red Cross. Or call (787) 758-8150
- American Red Cross Puerto Rico | Cruz Roja Americana Capítulo de Puerto Rico
- American Red Cross of the US Virgin Islands
I experienced a disaster and need help.
- HUD Disaster Resources
- HUD Disaster Line: Call 1-800-304-9320 or email recovery@hud.gov
- Speak with a HUD Approved Housing Counselor. A HUD Approved Housing Counseling Agency can offer advice customized to your housing needs. Search online for a HUD Approved Housing Counselor near you or call (800) 569-4287.
- Visit the U.S. Small Business Administration or call (787) 766-5572 for PR and USVI
I need information about the Community Development Block Grant Program for Disaster Recovery (CDBG-DR) for Puerto Rico or the U.S. Virgin islands.
- If you are resident in Puerto Rico, you may visit the Puerto Rico Department of Housing (PRDOH) website or call 1-833-234-CDBG or 1-833-234-2324
- If you are a resident in the U.S. Virgin Islands, you may visit the Virgin Islands Housing Finance Authority or call
ST. Croix (340) 772-4432 | ST. Thomas (340) 777-4432
What other resources may be available for me?
For emergencies, please call 911
Puerto Rico:
- Puerto Rico Firefighters Corps (PRFC) or call (787) 725-3444
- Puerto Rico State Agency for Emergency and Disaster Management in Spanish el Negociado para el Manejo de Emergencias y Administración de Desastres (NMEAD) (787) 724-0124.
U.S. Virgin Islands:
- Virgin Islands Fire and Rescue Service, call 1(284) 468-3701 or email customerservice@gov.vg
- Virgin Islands Territorial Emergency Management Agency, or call
St. Thomas (340) 774-2244 | St. Croix (340) 773-2244 | St. John Office (340) 776-2244
I would like to file a complaint with HUD regarding the Community Development Block Grant Program for Disaster Recovery (CDBG-DR) for Puerto Rico or the U.S. Virgin Islands.
- Contact your local office.
How can I do business with HUD?
Information about the Office of Small & Disadvantaged Business Utilization
- SHOWING THE WAY: THE OFFICIAL GUIDE TO HUD’S SMALL BUSINESS PROGRAMS
- FISCAL YEAR 2024 - 2025 FORECAST OF CONTRACTING OPPORTUNITIES
- Doing Business with HUD
- Contracting Opportunities
- Frequently Asked Contracting Questions
Other resources for Small Business:
My Local Office Information
For assistance at all times, we encourage you to utilize the self-help resources above.
If you are unable to have your questions answered from the resources above, please click on the Need More Help button below to contact your local office for further assistance.
San Juan Field Office
Parque Las Americas I
235 Federico Costa Street, Suite 200
San Juan, Puerto Rico 00918
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Phone: (787) 766-5400
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Fax: (202) 485-5623
Service Hours: 9:00 a.m. to 4:00 p.m.
Monday through Thursday
Efrain Maldonado, Field Office Director
Interested in learning more about what HUD is doing in your community?
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⚠ In Distress? Reach Out for Help Now
At HUD, we know housing challenges often come with other struggles. You’re not alone. These resources can help with safe housing, emergencies, or connecting with someone who will listen.
If you are in immediate danger or need urgent help, please call 911 or go to the nearest emergency room.
988 Suicide & Crisis Lifeline. Life’s challenges can sometimes be difficult. If you are feeling overwhelmed, facing mental health struggles, or emotional distress, free support is available any time:
- Call: 988
- Text: 988
- Chat: 988lifeline.org
Trained counselors are here to listen and help, 24/7.
Support for Domestic Violence Survivors. If you or someone you know is experiencing domestic violence, confidential help is available 24/7:
- Call: 1-800-799-SAFE (7233)
- Text: "Start" to 88788
- Visit: The National Domestic Violence Hotline
Mental Health & Substance Use Support. The U.S. Substance Abuse and Mental Health Services Administration (SAMHSA) Helpline offers free and confidential support for mental health, drug or alcohol use, and recovery:
- Call: 1-800-662-HELP (4357)
- TTY: 1-800-487-4889
- Text: Your ZIP code to 435748
- Visit: SAMHSA's National Helpline
Rental, Homelessness, and Eviction Help. Need help with housing challenges, like eviction, renting, foreclosure, or credit issues?
- Find a Housing Counselor: HUD's Housing Counseling Resources
- Call: 800-569-4287 (or 202-708-1455 for TTY) for multilingual assistance or disaster relief assistance.
- Visit: www.findhelp.org
