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Kentucky Customer Service

We Are At Your Service:
The HUD Louisville Field Office serves the entire Commonwealth of Kentucky. We are available to serve you Monday through Friday from 8:00 a.m. to 4:45 p.m. Eastern Standard Time.

We "Put People First" and we are here to serve you.

Let us know if the information on this page is helpful to you in finding services and resources to help meet your needs by giving us your feedback. Click on the link provided within this section or at the bottom of this page to send us a message about how helpful this information has been to you.

HUD Basics: HUD funding goes to government agencies, housing organizations, nonprofits and private developers that have programs to help people where they live. HUD does not provide direct grants to families or individuals, or direct rental assistance to families and individuals. To inquire about or apply for the following types of assistance, please visit or call your local points of contacts provided below for the fastest service, or you may contact our office at KY_Webmanager@hud.gov and and we will be glad to help refer you to the right agency.

Assistance Available [descriptions]:

Quick Links/Phone Contacts:

Advice and Counseling in Kentucky: HUD-approved Housing Counseling Agencies provide advice and counseling on a variety of housing issues including: homeownership, avoiding foreclosure, rental opportunities, homelessness, reverse mortgages, etc. In most cases, their services are FREE or for a small charge. Call (800) 569-4287, then enter your 5 digit ZIP Code to locate the counseling agency nearest you or visit our website.

Avoiding Foreclosure - There are several programs to help you work with your lender to stay in your home or reach other terms to work out other solutions. Don't delay. Here are some resources for you:

Kentucky Homeownership Protection Center - Call toll-free at (866) 830-7868 now. Every Kentuckian who calls that number will get access to free financial counseling. If you are delinquent on your mortgage because of unemployment, you may qualify for the Unemployment Bridge Program/Hardest Hit Fund. Act now for help!

HOPE Now - A National alliance to help distressed homeowners keep their homes. (888) 995-HOPE (4673)

If you have an FHA-insured mortgage, contact the FHA Servicing/Loss Mitigation Center at (877) 622-8525 or contact our FHA Resource Center at (800) 225-5342 (press option 1). If you don't know whether you have an FHA-insured mortgage, contact your mortgage company and ask if it is an FHA-insured mortgage. They will be able to tell you what type of mortgage you have (e.g., FHA-insured, Fannie Mae, conventional, etc.).
Government Programs - Several other federal agencies provide housing and other types of services. Find out about other government assistance that you may qualify for by visiting: www.benefits.gov.

Grants from HUD - Although HUD does not provide grants directly to individuals, HUD does provide grants to governments, nonprofits, and other eligible grantees who administer various housing and community development programs that individuals may qualify for. To find out if you may qualify for assistance for homeownership assistance or assistance to have your home repaired/rehabilitated or other types of assistance, contact the following HUD grantees. If you do not see your community listed, contact the listing for the Commonwealth.

Community Development Block Grants

HOME Program

Homeless Programs - HUD has many programs available to help the homeless in Kentucky.

HUD's Homeless Assistance Page for Kentucky offers available resources.

Homeless and Housing Coalition of Kentucky - (502) 223-1834

Section 8/Vouchers/Subsidized and Low-Rent Apartments

Rental help - information about housing choice vouchers (Section 8), subsidized apartments, low-rent apartments, and more

Public Housing Customer Service Center email

Kentucky Housing Corporation Rental Assistance Directory provides a comprehensive listing by county of HUD, Rural Housing (USDA), Low-Income Housing Tax Credit, and other low-rent housing in Kentucky. Go to the Rental Tab and then Select the Assisted Rental Housing Report to get a complete list of income-based housing in Kentucky by county.

Homeownership - HUD's FHA offers a variety of Single Family (1-4 units) mortgages to help you buy a home with little money down (about 3 ½ percent). Find out more by calling our FHA Resource Center/Atlanta Homeownership Center (HOC) - (800) 225-5342 and pressing option 3 and then 4; or, go online to find answers to your questions. HUD also provides grants to governments and nonprofits to provide homebuyer assistance, so be sure to visit our Learn About Homeownership page to find out if there is funding available and if you qualify.

HUD Homes for Sale - The sale of HUD homes has been contracted to various companies. You can find the contact information along with a listing of HUD homes for sale on the website. For additional information or assistance, HUD's Atlanta Homeownership Center (HOC) oversees the contracts on all HUD homes and you may contact our FHA Resource Center at (800) 225-5342 (press option 3 and then 2) to speak with a representative.

Working for HUD - If you would like a career with HUD or with the federal government, please visit www.usajobs.gov to look up job openings and apply for a position. All Federal jobs are posted on this website.

Jump to:
Advice and Counseling (HUD-approved)
Avoiding Foreclosure
Foreclosure (Avoiding Foreclosure)
Government Programs
Grants from HUD for Individuals
Homeless Programs
HUD Frequently Called Telephone Numbers
HUD Homes for Sale
Rental Help
Section 8
Subsidized Apartments
Working for HUD

Contact Us by Phone:
To reach our office, you may call us at (502) 582-5251. You will be prompted to choose from the following selections:

  • For assistance in another language, please press # and leave a message. Someone will call you back with language assistance.
  • Press 1 if you know the extension or the name of the person you are calling.
  • If you are a member of the media, please press 8 to speak with Public Affairs.
  • For general program information, you may visit our website at www.hud.gov or send an inquiry by email to KY_Webmanager@hud.gov.
  • To return to the main menu, please press * at any time.
  • For rental assistance information, please press 3.
  • For homeownership or foreclosure prevention information, please press 4.
  • If you are homeless and need assistance, please press 6.
  • To file a complaint, please press 5.
  • For all other questions, please press 8 for the Field Office Director or a Customer Service Representative.

HUD Frequently Called Telephone Numbers/Links:

Fair Housing/Discrimination (800) 440-8091
FHA Mortgage Servicing Center (877) 622-8525
Handbooks, Notices, Forms (800) 767-7468
HUD-Approved Housing Counseling Agencies (800) 569-4287

HUD's Foreclosure Avoidance/Loss Mitigation

(877) 622-8525
HUD Homes for Sale (800) 225-5342 (Option 3 then 2)
MIP Refunds (800) 697-6967
National FHA Servicing Center (877) 622-8525
NAID General Information (800) 225-5342
NOFA Info Center
(Notice of Funding Availability)
(800) 483-8929
Refunds (Mortgage Insurance Premiums) (800) 697-6967
RESPA Division (Consumer Financial Protection Bureau) (855) 411-2372
Single Family FHA Resource Center (800) 225-5342
Single Family Lender Approval and Recertification (202) 708-3976

[Customer Service Representative Tom Ryan]
New homeowner comes back one year later to thank HUD Customer Service Representative Tom Ryan for helping him to buy his first home.

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