How can I get help from HUD during the COVID-19 pandemic?
Due to the COVID-19 pandemic, HUD has adjusted its normal operations. To ensure you receive a timely response, it is recommended to contact HUD by email or phone, (312) 353-6236. If leaving a voicemail, please include your name, address, contact number, and a detailed description of your needs.
Please see the table below to find the best contact to address your needs.
| What issue are your facing? | Where to get help |
| Experiencing homelessness | In Chicago: Call 3-1-1 and ask for "short-term assistance" Outside Chicago: Call 2-1-1 Local Homeless Service Provider (Continuum of Care) |
| Help with paying rent | Go to Rental Help: Illinois Contact your local Community Action Agency or visit Help Illinois Families Call Illinois Department of Human Services "Help is Here” at (833) 234-6343 |
| Need affordable rental housing | Use the HUD Resource Locator to search for HUD-assisted and affordable housing options and go to Rental Help: Illinois |
| Housing Choice Vouchers (Section 8) | Local Public Housing Agency |
| Public Housing | Local Public Housing Agency |
| Housing discrimination (based on race, color, national origin, religion, sex, familial status, or disability) | 1) File a complaint online 2) Call toll-free at (800) 669-9777 or (800) 877-8339 |
| Eviction | Contact a HUD-approved housing counseling agency, local legal assistance organization, review local tenant rights, go to Rental Help: Illinois to learn how to apply for rental assistance. |
| Issues with landlord or tenant | Review local tenant rights, laws, and protections |
| FHA-insured mortgages, HUD homes, refinancing, liens, HUD-1 settlement statements, payoffs | FHA Resource Center at (800) 225-5342 |
| Homeownership | Contact a HUD-approved housing counseling agency |
| Foreclosure | Contact a HUD-approved housing counseling agency, local legal assistance organization, and review other foreclosure resources |
| Home repairs | Contact a HUD-approved housing counseling agency and review home repair resources |
| Need help with utility bills | Visit Help Illinois Families, call the Low Income Home Energy Assistance Program (LIHEAP) Hotline at (877) 411-9276, and see other utility resources |
For general questions about HUD or its programs, contact our Chicago Regional Office.
Chicago Regional Office
Ralph Metcalfe Federal Building
77 West Jackson Boulevard
Chicago, Illinois 60604
Phone: (312) 353-6236
If leaving a voicemail, please include your name, address, contact number, and a detailed description of your needs.
Fax: (312) 913-8293
TTY: (312) 353-7143
Email: IL_Webmanager@hud.gov
Contact the Regional Administrator's Office
How can I get help from HUD during the COVID-19 pandemic?
Office Hours: 8:00 a.m. to 4:30 p.m.
Monday through Friday
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Across the country, HUD is organized into ten regions, each with an administrator.
Region V jurisdiction: Illinois, Indiana, Michigan, Minnesota, Ohio and Wisconsin
Contact the Regional Administrator's Office
HUD's Phone Book