How can I get help from HUD during the COVID-19 pandemic?
Due to the COVID-19 pandemic, HUD has adjusted its normal operations. To ensure you receive a timely response, it is recommended to contact HUD by email or phone, (312) 353-6236. If leaving a voicemail, please include your name, address, contact number, and a detailed description of your needs.
Please see the table below to find the best contact to address your needs.
|What issue are your facing?||Where to get help|
|Experiencing homelessness||In Chicago: Call 3-1-1 and ask for "short-term assistance"
Outside Chicago: Call 2-1-1
Local Homeless Service Provider (Continuum of Care)
|Help with paying rent||Go to Rental Help: Illinois
Contact your local Community Action Agency or visit Help Illinois Families
Call Illinois Department of Human Services "Help is Here” at (833) 234-6343
|Need affordable rental housing||Use the HUD Resource Locator to search for HUD-assisted and affordable housing options and go to Rental Help: Illinois|
|Housing Choice Vouchers (Section 8)||Local Public Housing Agency|
|Public Housing||Local Public Housing Agency|
|Housing discrimination (based on race, color, national origin, religion, sex, familial status, or disability)||File a complaint online, call toll-free at (800) 669-9777 or (800) 877-8339, or email ComplaintsOffice05@hud.gov|
1. Go to Rental Help: Illinois to learn how to apply for rental assistance.
3. Contact a HUD-approved housing counseling agency.
|Issues with landlord or tenant||Review local tenant rights, laws, and protections|
|FHA-insured mortgages, HUD homes, refinancing, liens, HUD-1 settlement statements, payoffs||FHA Resource Center at (800) 225-5342|
|Homeownership||Contact a HUD-approved housing counseling agency|
|Foreclosure||Contact a HUD-approved housing counseling agency, local legal assistance organization, and review other foreclosure resources|
|Home repairs||Contact a HUD-approved housing counseling agency and review home repair resources|
|Need help with utility bills||Visit Help Illinois Families, call the Low Income Home Energy Assistance Program (LIHEAP) Hotline at (877) 411-9276, and see other utility resources|
For general questions about HUD or its programs, contact our Chicago Regional Office.
Chicago Regional Office
Ralph Metcalfe Federal Building
77 West Jackson Boulevard
Chicago, Illinois 60604
Phone: (312) 353-6236
If leaving a voicemail, please include your name, address, contact number, and a detailed description of your needs.
Fax: (312) 913-8293
TTY: (312) 353-7143
Contact the Regional Administrator's Office
Office Hours: 8:00 a.m. to 4:30 p.m.
Monday through Friday