How can I get help from HUD during the COVID-19 pandemic?
Due to the COVID-19 pandemic, HUD has adjusted its normal operations. To ensure you receive a timely response, it is recommended to contact HUD by email or phone, (312) 353-6236. If leaving a voicemail, please include your name, address, contact number, and a detailed description of your needs.
Please see the table below to find the best contact to address your needs and view HUD’s Frequently Asked Questions.
| What issue are your facing? | Where to get help |
| Experiencing homelessness | In Chicago: Call 3-1-1 and ask for "short-term assistance" Outside Chicago: Call 2-1-1 Local Homeless Service Provider (Continuum of Care) |
| Help with paying rent | Go to Rental Help: Illinois Contact your local Community Action Agency or visit Help Illinois Families Call Illinois Department of Human Services "Help is Here” at (833) 234-6343 |
| Need affordable rental housing | Use the HUD Resource Locator to search for HUD-assisted and affordable housing options and go to Rental Help: Illinois |
| Housing Choice Vouchers (Section 8) | Local Public Housing Agency |
| Public Housing | Local Public Housing Agency |
| Housing discrimination (based on race, color, national origin, religion, sex, familial status, or disability) | File a complaint online, call toll-free at (800) 669-9777 or (800) 877-8339, or email ComplaintsOffice05@hud.gov |
| Eviction |
1. Go to Rental Help: Illinois to learn how to apply for rental assistance. 2. Contact Eviction Help Illinois (855-621-0811) or a local legal assistance organization, and review local tenant rights. 3. Contact a HUD-approved housing counseling agency. |
| Issues with landlord or tenant | Review local tenant rights, laws, and protections |
| FHA-insured mortgages, HUD homes, refinancing, liens, HUD-1 settlement statements, etc. | FHA Resource Center at (800) 225-5342 or answers@hud.gov. |
| Payoff requests | Use the SMART Integrated Portal to make a request and begin the subordination process (see SMART FAQs & Resources). |
| FHA Single Family Secretary-held Portfolio Subordinate Mortgages and Home Equity Conversion Mortgages | Contact a Secretary-Held Mortgage Servicing Contractor. |
| Homeownership | Contact a HUD-approved housing counseling agency |
| Foreclosure |
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| Home repairs | Contact a HUD-approved housing counseling agency and review home repair resources |
| Need help with utility bills | Visit Help Illinois Families, call the Low Income Home Energy Assistance Program (LIHEAP) Hotline at (877) 411-9276, and see other utility resources |
For general questions about HUD or its programs, contact our Chicago Regional Office.
Chicago Regional Office
Ralph Metcalfe Federal Building
77 West Jackson Boulevard
Chicago, Illinois 60604
Phone: (312) 353-6236
If leaving a voicemail, please include your name, address, contact number, and a detailed description of your needs.
Fax: (312) 913-8293
TTY: (312) 353-7143
Email: IL_Webmanager@hud.gov
Contact the Regional Administrator's Office
How can I get help from HUD during the COVID-19 pandemic?
Office Hours: 8:00 a.m. to 4:30 p.m.
Monday through Friday
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Across the country, HUD is organized into ten regions, each with an administrator. Region V is under the leadership of Diane Shelley, Regional Administrator.
Region V jurisdiction: Illinois, Indiana, Michigan, Minnesota, Ohio and Wisconsin