HOMEOWNERSHIP RENTAL HELP HOMELESSNESS FAIR HOUSING
How can I get help from HUD during the COVID-19 pandemic?
Due to the COVID-19 pandemic, HUD has adjusted its normal operations. To ensure you receive a timely response, it is recommended to contact the HUD office nearest you. In California, offices are located in Los Angeles, San Francisco and Santa Ana. If leaving a voicemail, please include your name, address, contact number, and a detailed description of your needs.
Please see the table below to find the best contact to address your needs.
|
Topic |
Where to get help |
|
Homelessness |
Call 2-1-1 and ask for "shelters and emergency housing” or “short-term assistance" Contact your local Homeless Service Provider Find Shelter Tool provides information about housing, shelter, health care, and clothing resources in communities across the country. |
|
Rental and Utility Payment Assistance |
Contact a HUD-approved housing counseling agency Rental Payment Assistance Visit the Rental Assistance Finder by the Consumer Finance Protection Bureau (CFPB) Contact your local government office, find your local Community Action Agency, community service providers in your area, or visit California’s Housing is Key Utility Payment Assistance Contact the Low Income Home Energy Assistance Program (LIHEAP) Hotline at (866) 675-6623 Internet Payment Assistance |
|
Housing Listings |
Use the HUD Resource Locator to search for HUD-assisted and affordable housing options and go to Rental Help: California |
|
Housing Choice Vouchers (Section 8) and Public Housing |
Contact your Local Public Housing Agency |
|
Housing Discrimination (based on race, color, national origin, religion, sex, familial status, or disability) |
File a complaint online, call toll-free at (800) 669-9777 or (800) 877-8339, or email ComplaintsOffice09@hud.gov |
|
Eviction |
Review HUD’s Step-by-Step guide for people at risk of eviction and refer to CA Eviction Self-Help to access guidance Go to Rental Help: California to learn how to apply for rental assistance Contact a local legal assistance organization, , and review local tenant rights. Additional resources can be found here. Connect with a HUD-approved housing counseling agency |
|
Landlord/Tenant Issues (rent increases) |
Review local tenant rights, laws, and protections Connect with a HUD-approved housing counseling agency |
|
FHA-insured mortgages, HUD homes, refinancing, liens, HUD-1 settlement statements, etc. |
FHA Resource Center at (800) 225-5342 or answers@hud.gov. Find your answer online at FHA FAQs |
|
Payoff requests |
Use the SMART Integrated Portal to make a request and begin the subordination process (see SMART FAQs & Resources). |
|
FHA Single Family Secretary-held Portfolio Subordinate Mortgages and Home Equity Conversion Mortgages |
Contact a Secretary-Held Mortgage Servicing Contractor. |
|
Homeownership |
Contact a HUD-approved housing counseling agency |
|
Foreclosure |
Contact a HUD-approved housing counseling agency Explore Homeowner Assistance Fund (HAF) help and other foreclosure resources Contact a local legal assistance organization Explore CA Mortgage Relief help |
|
Home repairs |
Contact a HUD-approved housing counseling agency Review home repair resources |
|
Need help with utility and internet bills |
Visit Help With Your Utility Bills: California Contact the Low Income Home Energy Assistance Program (LIHEAP) Hotline at (866) 675-6623 You may be eligible for up to $30 a month towards internet service with the Affordable Connectivity Program. Check your eligibility and apply at https://acpbenefit.org/. |
For general questions about HUD or its programs, contact the HUD office nearest you. In California, offices are located in Los Angeles, San Francisco and Santa Ana.
If leaving a voicemail, please include your name, address, contact number, and a description of your needs.
Los Angeles Field Office
United States Department of Housing & Urban Development (HUD)
Los Angeles Field Office
300 North Los Angeles Street, Suite 4054
Los Angeles, CA 90012
Phone: (213) 894-8000
Email: Customer Service
Fax: (213) 894-8107
TTY: (213) 894-8133 or Dial 7-1-1 (Not available in all areas.)
Jurisdiction: Los Angeles, San Bernardino, Riverside, Orange, Ventura, Santa Barbara, San Luis Obispo, Kern, Mono, Inyo, San Diego and Imperial Counties
Laurie Cannady Udit, Field Office Director
Contact the Director's Office
For assistance at all times, we encourage you to utilize the links above. You may also call or email at the telephone number/email link above and someone from our team will get back to you during business hours. Our office is open for in-person customer service on Mondays and Wednesdays, 9am to 12noon. We are closed to in-person customer service on Tuesdays, Thursdays, and Fridays, as well as weekends and Federal holidays.
San Francisco Regional Office
Dept. of Housing and Urban Development
One Sansome Street, Suite 1200
San Francisco, CA 94104
Phone: (415) 489-6400
Email: Customer Service
Fax: (415) 489-6419
TTY: Dial 7-1-1 (Not available in all areas.)
Jurisdiction: San Francisco, Alameda, Alpine, Amador, Butte, Calaveras, Colusa, Contra Costa, Del Norte, El Dorado, Fresno, Glenn, Humboldt, Kings, Lake, Lassen, Madera, Marin, Mariposa, Modoc, Monterey, Mendocino, Merced, Napa, Nevada, Placer, Plumas, Sacramento, San Joaquin, San Mateo, Santa Clara, Sonoma, Solano, Santa Cruz, San Benito, Shasta, Sierra, Siskiyou, Stanislaus, Sutter, Tehama, Trinity, Tulare, Tuolumne, Yolo, and Yuba Counties.
Jason Pu, Regional Administrator
Phone: (415) 489-6400
Office of the Deputy Regional Administrator
Wayne E. Sauseda
Phone: (415) 489-6400
Eduardo Cabrera, Field Office Director
Contact the Director's Office
For assistance at all times, we encourage you to utilize the links above. You may also call or email at the telephone number/email link above and someone from our team will get back to you during business hours. Our office is open for in-person customer service on Mondays and Wednesdays, 9am to 12noon. We are closed to in-person customer service on Tuesdays, Thursdays, and Fridays, as well as weekends and Federal holidays.
Santa Ana Field Office
Dept. of Housing and Urban Development
Santa Ana Federal Building
34 Civic Center Plaza
Room 7015
Santa Ana, CA 92701-4003
Phone: (213) 894-8000
Email: Customer Service
Fax: (202) 485-5705
TTY: (213) 894-8133 or Dial 7-1-1 (Not available in all areas.)
Jurisdiction: Orange, San Bernardino, and Riverside Counties
Laurie Cannady Udit, Acting Field Office Director
Contact the Director's Office
Santa Ana Homeownership Center (FHA)
Insures single family FHA loans and oversees the selling of HUD homes. The Santa Ana Homeownership Center serves the states of Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon and Washington. We also serve the Pacific Islands of American Samoa, Guam, and the Commonwealth of the Northern Marianas.
Phone: (800) CALL FHA or (800) 225-5342
TTY: Dial 7-1-1 (Not available in all areas.)
Email: Customer Service
Fax: (202) 485-5716
Office Hours: 8:00 a.m. to 4:30 p.m.
Monday through Friday
Please note that we are currently not available for in-person walk-in customer service. For assistance, please reach out to us via the telephone numbers/email links above and someone will get back to you during business hours.
Across the country, HUD is organized into ten regions, each with an administrator. Region IX is under the leadership of Jason Pu, Regional Administrator.
Region IX jurisdiction: Arizona, California, Nevada, Hawaii & Pacific Territories.
Contact the Regional Administrator's Office
Invitations and Meeting Requests for the Regional Administrator