www.hudclips.org 


U. S. Department of Housing and Urban Development
Washington, D.C. 20410-8000

November 7, 1995
 
MORTGAGEE LETTER 95-52
 
MEMORANDUM FOR:  ALL APPROVED MORTGAGEES
 
ATTENTION:  SINGLE FAMILY SERVICING MANAGERS
 
SUBJECT:  Improved Assignment Program - Teleconsumer Hotline
            Toll-free Telephone Number
 
REFERENCE:  Handbook 4330.2 Rev-2, Mortgage Assignment
              Processing, issued March 24, 1995, paragraph 3-1,J
 
     Effective the date of this Mortgagee Letter, lenders are
instructed to discontinue using the Teleconsumer Hotline number
1-800-332-1124 in all Assignment Program correspondence to
borrowers, specifically ASGN-1, Borrower Information Packet cover
letter; ASGN-3, Status Letter 1-Positive Recommendation to HUD;
ASGN-4, Status Letter 2-No Recommendation to HUD; and ASGN-5,
Lender Follow-up Assignment Packet cover letter.
 
     It has been brought to our attention that this telephone
number does not provide a relay service for borrowers in default
who have a hearing impairment to communicate with their lending
institutions.  (NOTE: The Telecommunications Device for the Deaf
(TDD) telephone number printed on the SAVE YOUR HOME flyer, ASGN-
11, is a Federal Relay number for use by borrowers to access
HUD's automated Housing Counseling Agency list.  Lenders must not
print that telephone number in their letters to borrowers as a
replacement for the Hotline number addressed in the above
paragraph.)
 
     Lenders that have Telecommunications Device for the Deaf
(TDD) capability should continue to provide their company's toll-
free TDD number to their borrowers.  However, lenders must
explain that the TDD number is for use by persons with a hearing
impairment only and to access the number the borrower must
possess special TDD equipment.
 
     A Handbook change to these instructions will be issued in
the future.  Questions concerning information in this letter
should be directed to Charlene Weaver at (202) 708-0614
extension 2300.
 
Sincerely yours,
 

Nicolas P. Retsinas
Assistant Secretary for Housing-
Federal Housing Commissioner
.