www.hudclips.org 


U. S. Department of Housing and Urban Development
Washington, D.C. 20410-8000

December 30, 1993
OFFICE OF THE ASSISTANT SECRETARY
FOR HOUSING-FEDERAL HOUSING COMMISSIONER
MORTGAGEE LETTER 93-43
     TO:  ALL APPROVED MORTGAGEES
     ATTENTION:  SINGLE FAMILY SERVICING MANAGERS
     SUBJECT:  The New Toll-free Number for the Housing
               Counseling Voice Response System (HCVRS)
 
          The Department of Housing and Urban Development has a new
     toll-free number with which delinquent mortgagors can contact the
     Housing Counseling Voice Response System.  The previously assigned
     hotline number has been deactivated.
 
          Effective immediately, mortgagors must dial
 
                          1-800-569-4287
 
     to contact the Housing Counseling Voice Response System (HCVRS).
 
          The HCVRS will give callers information that will guide them
     to an appropriate HUD-approved Housing Counseling Agency.  Also,
     the Department has added several important enhancements which
     make the system more "user friendly".  These include: expansion
     of the system's call-handling capability to 24 lines; a clearer
     digitized voice; a Spanish-speaking option for touch-tone phones;
     and faster response time.
 
          Therefore, pursuant to Section 106(c)(5)(A) of the Housing
     and Urban Development Act of 1968  12 U.S.C. 1701x (c)(5)(A) ,
     please inform delinquent mortgagors of the new toll-free number.
 
Sincerely yours,
 

Nicolas P. Retsinas
Assistant Secretary for Housing
- Federal Housing Commissioner