HUD Success Stories: Shifting from Low-Value to High-Value Work

Cross-Agency Priority (CAP) Goals are long-term targets agencies use to implement the President’s Management Agenda.  CAP Goals are designed to drive interagency collaboration to tackle government-wide management challenges. 

HUD is the lead on the CAP Goal for Shifting from Low- to High-Value Work.  This goal focuses on shifting time, effort, and funding toward accomplishing mission-critical objectives, instead of obsolete and unnecessary compliance activities. It encompasses Federal agencies’ current efforts to identify burdensome and low-return practices, streamline operations, reform regulations, and allow employees to focus on the mission-critical aspects of their jobs.

Secretary Carson’s Prescription for HUD aims to improve the Department’s program outcomes and strengthen internal operations. The Prescription works to ensure employees are not tied down by inefficient processes that impede the HUD’s service delivery.

Below are some of the ways HUD is meeting this charge to streamline its processes. In 2018, HUD made great progress towards its strategic goals to advance economic opportunity, protect taxpayer funds, and streamline operations. Read more about HUD’s 2018 Accomplishments.

For more information about CAP Goals, see

HUD Success Stories: Moving from Low-Value to High-Value Work

  • Standards for Success: Taking Data Collection to the Next Level:

Historically, HUD’s various discretionary grant programs maintained separate and manual performance data collection processes to meet their performance reporting needs and compliance requirements. While this was adequate at a time of paper-based report submissions, as HUD moved toward electronic grants management systems, HUD needed more standardized data collection reporting requirements for HUD’s grant programs. Read full story

    • Optimizing The Healthy Homes Grants Management System:

    In the past several years, OLHCHH has innovatively leveraged technology to streamline its grants management system, allowing grantees and HUD employees alike to focus on the mission at hand: protecting families in their own homes. Read full story

    • Increasing Opportunity through Grant Streamlining and Outreach

      Since the mid-1990s, HUD’s Office of Lead Hazard Control and Healthy Homes (OLHCHH) has been providing grants focused on outreach, research, and removal of lead-based paint hazards. With Congress’ increasing support, HUD has continued to tackle the growing list of hazards that harm the health and safety of millions of children in their own homes. In recent years, OLHCHH changed its business process to make things easier for grantees, HUD employees, and service recipients, and launched a campaign to update its stakeholders on how these changes would help their communities.   Read full story.

    “HUD understands the close connection between health and housing.  This year, HUD is awarding a record number of awards to jurisdictions to directly support their efforts to identify and clean up housing-based health hazards like lead and mold."

    – Matthew E. Ammon, Director of HUD's Office of Lead Hazard Control and Healthy Homes

    • Robotics Steals the Show at HUD

      Like many other Federal agencies, HUD faces the challenge of budget constraints and simply did not have enough time or resources to fully deliver on all of its mission-critical activities. In the face of this challenge, the HUD leadership team began the journey of finding a better way of doing business. Leaders leveraged Robotics Process Automation (RPA) to improve business processes, create efficiencies, transform Departmental culture, and make HUD a better place to work for their employees. Read full story

    “We are well on our way to impact and improve financial controls and efficiencies within our Finance Transformation Initiatives. RPA is a great tool to improve effectiveness and efficiency in making strides toward protecting taxpayer funds."

    – Irving L. Dennis, Chief Financial Officer


    • From 9 to 5: How OCFO Is Improving HUD’s Financial Health

      HUD launched a broad financial transformation plan focused on empowering people, improving processes, and modernizing technology. In January 2018, the Department embarked on a financial integrity journey to tackle material weaknesses. Leadership challenged HUD to think differently about how to approach issues the Department has been facing. The effort created a sense of urgency for promoting change, generating results, and improving organizational performance. Read full story
    • Re-Imagining HUD’s Largest Competitive Grant Program to Impact Homelessness

      HUD embarked on a transformational initiative to make its Continuum of Care Program processes faster and easier. Efforts enabled both HUD and communities to spend more time focusing on ending homelessness. The Department increased time savings, for applicants and HUD employees, and expedited assistance for individuals and families experiencing homelessness. Read full story at HUD Exchange