Browse Questions and Answers
Most newer browsers with 128-bit encryption will work with IMS/PIC. Users have reported success using current versions of Firefox, Mozilla, Netscape and Opera. HUD affirms that IMS/PIC will work with Microsoft Internet Explorer, the free browser that comes as a part of MS Windows.
The browser settings required for you to work properly with IMS/PIC are as follows:
- Cookies must be turned on.
- Caching must be turned off (get a fresh copy of each page each time).
- Your browser must use 128-bit encryption (SSL).
- Security should be set initially to "medium" or "default" (experiment with higher settings later).
- Turn off "Autocomplete" for passwords.
- You must disable pop-up blocking for the PIC web site in order to see IMS/PIC reports.
- You must keep the security updates for your browser up to date.
If you are using one of the following, you have 128-bit encryption available.
- Microsoft Internet Explorer 6.0 or later
- Netscape 8.0 or later
- Firefox 2.0 or later
- Opera 9.0 or later
If this happens while using IMS/PIC, it means that something went wrong and it could not find the proper page. If this happens, try returning to the previous step using either the menu choices or the "Back" button of your browser. Then attempt to do the same thing again. If you get the same error a second time, please report it to the TAC by email and include a screen print of the error message or the exact text of the error message.
There are two ways to make the screen print and there are two ways
to send it to the TAC. Create the screen print by pressing the key
IMS/PIC reports are run as "pop-ups". If you have pop-up windows
blocked by a pop-up blocker, the reports cannot appear. To turn
off your pop-up blocker when requesting a report, hold down <
Pop-up blocking software will block IMS/PIC reports unless you configure the blocker to permit pop-ups from "hud.gov".
Your pop-up blocker may be blocking IMS/PIC reports, which are created as pop-ups. If you can see the reports but they won't download, your IT department may have restricted your rights to download data for system security reasons.
If you have trouble accessing PIH systems, first answer the following questions:
- Can you access the public Internet? (Try www.cnn.com). If yes,
- Can you access HUD public pages? (Try www.hud.gov). If yes,
- Can you reach the WASS logon screen?
- If you reach the WASS logon screen, can you reach the WASS menu? Can you see the PIC menu choice?
- If yes, what happens when you click the PIC menu choice? If you get a "Page cannot be displayed" error, your coordinator has not set up your rights in IMS/PIC yet or else IMS/PIC is having a problem.