IMS/PIC Frequently Asked Questions (FAQs)

These IMS/PIC Frequently Asked Questions (FAQs) are primarily organized by module and sub-module of IMS/PIC. If you encounter an issue, scan the table below to find the module in which the problem occurred. Then, select the appropriate sub-module.

On this page you will also find links to General FAQs providing information on such topics as Logging In, General Information, the Technical Assistance Center, and Internet Browser Issues and System Requirements.

If you cannot find the answer to your question in these FAQs or in the User Manuals and Job Aids, then you should contact the IMS/PIC Coach in your HUD Field Office. If he or she can't answer your question, please email the question to the REAC Technical Assistance Center (TAC).

General FAQs

FAQs by Module and Sub-Module of IMS/PIC

Modules Sub-Modules
PIC Maintenance
  • User Profile
  • Security Administration
PIH Information
Housing Inventory
Executive Summary
Form 50058
PIC Downloads
  • Data Collection
  • Viewer
  • Reports

The IMS/PIC Team is committed to updating and adding to the IMS/PIC FAQs on an ongoing basis.  When changes are made or new content is posted, the Team will document the changes on the IMS/PIC FAQs Revision History page.