The mission of the Real Estate Assessment Center (REAC) Technical Assistance Center (TAC) is to provide multi-channel contact center services that support the HUD mission in order to create strong, sustainable, inclusive communities and quality affordable homes for all. The TAC manages strategic and tactical communications with Departmental Business Partners and Departmental Customers for more than 35 program, business area, information technology, and functional offices within HUD. As the ‘face of HUD,’ TAC commitment to customer service satisfaction in the delivery of governmental services is achieved through strategies, services, and operations grounded in the application of Knowledge Management principles and Six Sigma quality assurance and control techniques.
Customers may call the TAC Monday through Friday, 7:00am - 8:30pm EST.
: TAC Notice :
Press 1 – If you are unable to log in OR for assistance with your user ID, including registration, key codes, business partner maintenance, or system administration.
Press 2 - For assistance with financial inquiries for either Multifamily or Public Housing properties.
Press 3 – If you are an inspector.
Press 4 - For PIC issues.
Press 8 - For support in Spanish.
Press 9 - For assistance with any other issue, including Multifamily or Public Housing queries.
If you are a Lender or Broker, send an email to firstname.lastname@example.org.
You may also reach us through email at REAC_TAC@hud.gov. You will receive a response by return email or telephone.
HUD security protocol PROHIBITS sending sensitive information, such as, Social Security Numbers, passwords, and other individual personal data through web, fax or email.
For issues requiring further research, the TAC will contact you directly via phone or email.
U.S. Department of Housing and Urban Development (HUD)
Office of Public and Indian Housing
Real Estate Assessment Center
550 12th Street, SW
Washington, DC 20410