GENERAL GUIDELINES FOR UNDERSTANDING YOUR SURVEY SCORE
In order to better understand your Resident Service and Satisfaction Survey score, REAC recommends that you consider the following:
|In order to better understand your Resident Service and Satisfaction Survey score, REAC has provided for your convenience the scoring methodology.|
Remember that follow-up plan requirements are provided when a PHA logs onto Resident Satisfaction Sub-System to view its section scores. A PHA is required to submit follow-up plans for all sections in which it received a score below 75%.
|Review the follow-up plan guidelines for suggestions and recommendations to address areas of concern highlighted in the survey results. Click here for the follow-up plan guidelines.|