NOTICE TO FINACIAL ASSESSMENT SUBSYSTEM - PUBLIC HOUSING (FASS-PH) SYSTEM USERS
System performance issues have been identified with Secure Systems. Specifically, double clicking the mouse button during a page SAVE for the unaudited and audited financial submission process may lead to an error message identified as "Sql Map Client, error code ".
PIH-REAC has identified a temporary solution that will avoid this system error. When submitting your financial information, DO NOT double-click on the SAVE button. Click only once and wait for the system to complete the initial SAVE operation.
REAC has a scheduled release on Friday, April 16, 2010, that will include system functionality to eliminate errors resulting from double clicking the SAVE button. In addition, a JAVA error message known as "XA Resource", located at the bottom of the error message, has also been identified. If you encounter this error, please click the back button on your internet browser and retry. This procedure may need to be accomplished more than once.
If you are not able to navigate through an application and are receiving an error message, please contact the Technical Assistance Center (TAC) at 1-888-245-4860. Please copy or save the error message and provide it to the TAC. PIH-REAC apologizes for this inconvenience.
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