NSPIRE Demonstration Resident Engagement Initiative


HUD is committed to building enduring relationships with all residents. By and through the development and evaluation of new National Standards for the Physical Inspection of Real Estate, (NSPIRE) HUD seeks to maintain a resident-focused approach that prioritizes resident health and safety. Throughout the development of NSPIRE, HUD has met with key resident stakeholders to discuss ways in which the department can improve collaboration and resident engagement in the inspection process. This included and will include both in-person meetings and the formal request for public comments.

As a result of the recommendations and feedback received, HUD has decided to incorporate two new procedures into the NSPIRE Demonstration.  First, HUD will test for the best method for including up to five additional dwelling units, identified in advance by a resident’s group, or in a scenario where a resident’s group is not available, to use a risk model to select units above and beyond those selected by sample. HUD believes this will improve transparency and trust in the REAC inspection.

In addition, HUD is researching best practices in stakeholder engagement through the design and conduct of resident surveys, as well as designing ways to integrate the survey findings into the NSPIRE Demonstration. We are committed to exploring advanced technology solutions and data collection methods that will provide an additional mechanism for resident feedback and improve the REAC inspection process. Furthermore, REAC aims to reduce the administrative burden of participating in a resident focused inspection survey while promoting strategies to facilitate resident survey response rates. HUD believes this new procedure will ultimately improve REAC’s responsiveness and understanding of resident concerns.