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Customer Satisfaction Survey

Federal Register Notices, Rules, and Regulations

-   Deregulation for Small Public Housing Agencies; Final Rule, 24 CFR Parts 902, 903 and 985, (06/24/03)
-   Public Housing Assessment System Resident Service and Satisfaction Scoring Process; Notice

Handbooks, Guidance, and Instructions

PHA

-   Updating and Certifying Unit Address in PIC
-   Media Packet Guidelines for PHA's
-   Resident Satisfaction Fact Sheet with Poster for PHAs (09/27/05)
-   Survey Meeting Flyer for PHAs (05/10/04)
-   Guide for Implementation Plan
-   Viewing Survey Results/Certifying Follow-Up Plan Information (12/06/06)
-   Follow-up Plan Guidelines (02/18/04)
-   Follow-up Plan Survey Question Report (03/29/04)

Multi-Family

-   Multi-Family Resident Satisfaction Poster
-   Multi-Family Survey Flyer
-   Multi-Family Users Manual
-   Multi-Family Media Packet Guidelines (08/11/04)

Letters

-   PHA Media Packet Letter (FYE 12/31/05)
-   PHA Media Packet Letter (FYE 03/31/06)
-   PHA Media Packet Letter (FYE 06/30/06)
-   PHA Media Packet Letter (FYE 09/30/06)
-   PHA Notification Letter (FYE 3/31/06)
-   PHA Notification Letter (FYE 6/30/06)
-   PHA Notification Letter (FYE 9/30/06)
-   PHA Notification Letter (FYE 12/31/06)