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FHA Servicing & Loss Mitigation
Classroom and Webinar Training

Early Delinquency Servicing Activities and HUD's Loss Mitigation Training

Classroom Schedule

Training Dates
Registration Deadline
Due to the COVID-19 Pandemic, In-Person Training is currently suspended.  

FHA's National Servicing Center offers classroom training at the Oklahoma Field Office in Oklahoma City, OK. This training is open to HUD-approved mortgagees, HUD-approved Housing Counselors, and Nonprofit Housing Counselors. For-profit Housing Counselors are not permitted to attend this training. The training covers a broad range and includes full coverage of the Single Family Housing Policy Handbook 4000.1, Servicing and Loss Mitigation Section, including: Delinquencies, Defaults, Mortgage Collection Activities and HUD's Loss Mitigation Waterfall Program. Additionally, overviews will be presented pertaining to Extension of Time Requests and Variances and the Single Family Default Monitoring System.

There is no registration fee. Space is limited to 45 participants; registration is first come, first served. "Duplicate" registrations will not be permitted. Class sign-in begins at 8:00 a.m. The classroom training will begin promptly at 8:30 a.m. and continue to 4:00 p.m. each day. Dress is business casual.

Register for classroom training

For technical issues with the registration process, please contact technical support at:1-888-647-5893. Should you not be able to attend after registering, please withdraw your registration in the ECLASS system. If you have any questions, please email: eclass@hud.gov.

Webinar Schedule

All participants must register via the registration links below. We encourage all staff engaged in the Loss Mitigation process from collections to claims to attend. These webinars provide a detailed overview of HUD's Loss Mitigation options and process workflows.


This section contains links to the archived versions of previously recorded webinars presented by FHA's National Servicing Center. The recordings should be viewed for informational purposes only and are not to be considered as an official source FHA policy.

COVID-19 Recovery Loss Mitigation Options Mortgagee Letter 2021-18 Webinar

Español: Carta al Acreedor Hipotecario 2021-18 sobre Opciones de Mitigación de Recuperación de Pérdidas causadas por el COVID-19 (grabado el 14/Marzo/2022): Este seminario web pregrabado analiza en detalle la política de mitigación de pérdidas por el COVID-19 de la FHA, incluyendo: todas las Opciones de Mitigación de Recuperación de Pérdidas causadas por el COVID-19 disponibles y las nuevas Opciones de Mitigación de Pérdidas de Recuperación de COVID-19 anunciadas en ML 2021-18. Duración del seminario web: 150 minutos. Materiales del curso. Para poder ver este seminario web en forma gratuita a petición, favor de registrarse aquí.

FHA's Updated Guidance for Home Equity Conversion Mortgages (HECMs) during the COVID-19 National Emergency (Recorded 5/20/2020): This online webinar provides a detailed overview of options available to HECM servicers and borrowers affected by the COVID-19 Presidentially-Declared National Emergency in accordance with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) announced in Mortgagee Letter 2020-06, as well as the options provided by FHA to file Claim Type 22 claims announced in Mortgagee Letter 2020-12. Webinar Duration: 24 minutes. Course Materials. To view the archived webinar, please register here.



NSC Training News

The Federal Housing Administration (FHA) recently launched newly redesigned and enhanced Electronic Courses on Loss Mitigation and Servicing System (ECLASS) and the Extensions and Variances Requests System (EVARS) web applications.

ECLASS is a portal to self-paced, online training for FHA-approved servicers, FHA-approved counseling agencies (HCA), and other non-profit counseling agencies. Our ECLASS web-based registration portal provides more opportunities for servicers/lenders and HCAs to easily self-enroll into the FHA National Servicing Center’s self-paced online and onsite training, and is accessible 24x7.

EVARS is a web-based application that gives servicers the ability to request Extensions of Time and Variances related to FHA-insured Title II forward loans.

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