Home / Program Offices / Housing / Single Family / National Servicing Center / HUD Loss Mitigation Training
FHA Servicing & Loss Mitigation 
Classroom and Webinar Training
Early Delinquency Servicing Activities and HUD's Loss Mitigation Training

Classroom Schedule

Training Dates
Registration Deadline
FY20 Dates Coming Soon TBD
 

FHA's National Servicing Center offers classroom training at the Oklahoma Field Office in Oklahoma City, OK.  This training is open to HUD-approved mortgagees, HUD-approved Housing Counselors, and Nonprofit Housing Counselors.  For-profit Housing Counselors are not permitted to attend this training. The training covers a broad range and includes full coverage of the Single Family Housing Policy Handbook 4000.1, Servicing and Loss Mitigation Section, including:  Delinquencies, Defaults, Mortgage Collection Activities and HUD's Loss Mitigation Waterfall Program.  Additionally, overviews will be presented pertaining to Extension of Time Requests and Variances and the Single Family Default Monitoring System. 

There is no registration fee. Space is limited to 45 participants; registration is first come, first served.  "Duplicate" registrations will not be permitted.  Class sign-in begins at 8:00 a.m.  The classroom training will begin promptly at 8:30 a.m. and continue to 4:00 p.m. each day.  Dress is business casual.

Register for classroom training

For technical issues with the registration process, please contact technical support at:1-888-647-5893. Should you not be able to attend after registering, please withdraw your registration in the ECLASS system. If you have any questions, please email: eclass@hud.gov.


Webinar Schedule

All participants must register via the registration links below. We encourage all staff engaged in the Loss Mitigation process from collections to claims to attend. These webinars provide a detailed overview of HUD's Loss Mitigation options and process workflows. 

 

Webinar Title: NEW

Webinar I: Overview HUD Early Delinquency Activities and Loss Mitigation Programs

Date/Time:

Wednesday, January 22, 2020, 2:00 PM – 4:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

 https://attendee.gotowebinar.com/register/530361931716574977

Description:

Representatives from the Federal Housing Administration (FHA) will provide an overview of FHA-approved servicer requirements to include: early delinquency activity; timelines; general loss mitigation; evaluation of the borrower's financial condition; and collections best practices.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar II.1: HUD Loss Mitigation Option Priority Waterfall, Forbearance Plans, and Special Forbearance Option 

Date/Time:

Wednesday, January 29,2020, 2:00 PM – 4:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Registration Link:

 https://attendee.gotowebinar.com/register/4088819164827823361

Description:

Representatives from the Federal Housing Administration (FHA) will review FHA's option priority waterfall and the process steps to be followed when evaluating owner-occupant borrowers for home retention options. This webinar also covers guidance on the use of informal and formal forbearance repayment plans; how to review, qualify, and process the special forbearance unemployment home retention option; and the actions required to comply with HUD guidance as outlined in the Single Family Housing Policy Handbook 4000.1.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar II.2: HUD Loss Mitigation – FHA HAMP Option

Date/Time:

Wednesday, February 5, 2020, 2:00 PM – 4:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

https://attendee.gotowebinar.com/register/4150271969215896321

Description:

Representatives from the Federal Housing Administration (FHA) will provide guidance on HUD's FHA-HAMP Loss Mitigation Home Retention Option. Topics include: how to review, qualify, and use the calculations in HUD's loss mitigation option priority waterfall to determine which, if any, FHA-HAMP option is most appropriate; and the actions required to comply with HUD guidance as outlined in the Single Family Housing Policy Handbook 4000.1.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar III: HUD Loss Mitigation – Home Disposition Options

Date/Time:

Wednesday, February 12, 2020, 2:00 PM – 4:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

https://attendee.gotowebinar.com/register/4148027865983758593

Description:

Representatives from the Federal Housing Administration (FHA) will provide guidance on FHA's loss mitigation home disposition options: the pre-foreclosure sale program and deed-in-lieu. Topics include: the features and benefits of each loss mitigation home disposition option; how to review, qualify, and process each option; and the actions required to comply with HUD as outlined in the Single Family Housing Policy Handbook 4000.1.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar IV: Neighborhood Watch System - Servicer Tools

Date/Time:

Wednesday, February 19, 2020, 2:00 PM – 4:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

https://attendee.gotowebinar.com/register/3027888300559111169

Description:

Representatives from the Federal Housing Administration (FHA) will provide an overview of how FHA-approved servicers can utilize HUD's Neighborhood Watch system. Topics include: system access; available servicing reports; and how to utilize the case detail information available in Neighborhood Watch with the loss mitigation review process.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar V.1: SFDMS - Reporting Basics

Date/Time:

Wednesday, February 26, 2020, 2:00 PM – 3:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

 https://attendee.gotowebinar.com/register/8741356438273977345

Description:

Representatives from the Federal Housing Administration (FHA) will provide guidance to FHA-approved servicers covering the basics of reporting information on defaulted FHA loans to HUD through the Single Family Default Monitoring System (SFDMS). Topics include: deadlines; electronic data interchange (EDI) files vs. manual reporting; and reporting resources.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar V.2:  SFDMS - Reporting Examples

Date/Time:

Wednesday, March 4, 2020, 2:00 PM – 3:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

 https://attendee.gotowebinar.com/register/7005093437597268225

Description:

Representatives from the Federal Housing Administration (FHA) will provide FHA-approved servicers with an opportunity to review various default scenarios and the Single Family Default Monitoring System (SFDMS) reporting that should be associated with each one. Examples will include: default; loss mitigation; bankruptcy; and foreclosure.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar V.3:  SFDMS – Reporting Errors and Neglected Defaults

Date/Time:

Wednesday, March 11, 2020, 2:00 PM – 3:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

 https://attendee.gotowebinar.com/register/5218969783624217089

Description:

Representatives from the Federal Housing Administration (FHA) will provide FHA-approved servicers guidance on reporting errors and neglected defaults.   Topics include:  what causes fatal and non-fatal errors in  the Single Family Default Monitoring System (SFDMS) reporting, and what can be done to prevent or fix the problems;  the definition of neglected defaults, and the consequences of failing to update neglected defaults in the  SFDMS;  and how SFDMS reporting  and neglected defaults affects their Tier Ranking System (TRS) II score.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar VI: FHA's Claims Without Conveyance of Title (CWCOT)

Date/Time:

Wednesday, March 18, 2020, 2:00 PM – 2:30 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Registration Link:

 https://attendee.gotowebinar.com/register/6847412475058262785

Description:

Representatives from the Federal Housing Administration (FHA) will provide guidance on The Claims Without Conveyance of Title (CWCOT) program in which the mortgagee attempts to secure a third-party purchaser for the mortgaged Property so that conveyance to HUD is not required in exchange for mortgage insurance benefits. Topics include: how foreclosing on FHA properties may differ from previous guidelines; requirements for appraisals; bidding instructions; and claim requirements.

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

Webinar Title: NEW

Webinar VII: HUD Extension of Time and Variance Request System (EVARS) Training

Date/Time:

Wednesday, March 25, 2020, 2:00 PM – 4:00 PM (Eastern)

Event Location:

On-line Webinar — No Fee

Jurisdictional Host:

National Servicing Center

Registration Link:

 https://attendee.gotowebinar.com/register/1623276489727304193

Description:

Representatives from the Federal Housing Administration (FHA) will help enhance servicers' understanding of HUD's minimum time requirements for submission of an extension of time request, as well as their understanding of when a variance from HUD's policy is required. Topics to be covered include: types of extensions and variances; events that affect the First Legal Deadline; system access; and how to submit both an Extension of Time Request, and a Variance.  

Audience:

This webinar is open to FHA servicing industry participants. 

Special Instructions:

A valid company email address is required at the time of registration.  For additional information, please email: stacey.a.brown@hud.gov

 

 

 

NSC Training News

The Federal Housing Administration (FHA) recently launched newly redesigned and enhanced Electronic Courses on Loss Mitigation and Servicing System (ECLASS) and the Extensions and Variances Requests System (EVARS) web applications.

ECLASS is a portal to self-paced, online training for FHA-approved servicers, FHA-approved counseling agencies (HCA), and other non-profit counseling agencies. Our ECLASS web-based registration portal provides more opportunities for servicers/lenders and HCAs to easily self-enroll into the FHA National Servicing Center’s self-paced online and onsite training, and is accessible 24x7.

EVARS is a web-based application that gives servicers the ability to request Extensions of Time and Variances related to FHA-insured Title II forward loans.