Classroom and Webinar Training
Early Delinquency Servicing Activities and HUD's Loss Mitigation Training
|Due to the COVID-19 Pandemic, In-Person Training is currently suspended.|
FHA's National Servicing Center offers classroom training at the Oklahoma Field Office in Oklahoma City, OK. This training is open to HUD-approved mortgagees, HUD-approved Housing Counselors, and Nonprofit Housing Counselors. For-profit Housing Counselors are not permitted to attend this training. The training covers a broad range and includes full coverage of the Single Family Housing Policy Handbook 4000.1, Servicing and Loss Mitigation Section, including: Delinquencies, Defaults, Mortgage Collection Activities and HUD's Loss Mitigation Waterfall Program. Additionally, overviews will be presented pertaining to Extension of Time Requests and Variances and the Single Family Default Monitoring System.
There is no registration fee. Space is limited to 45 participants; registration is first come, first served. "Duplicate" registrations will not be permitted. Class sign-in begins at 8:00 a.m. The classroom training will begin promptly at 8:30 a.m. and continue to 4:00 p.m. each day. Dress is business casual.
Register for classroom training
For technical issues with the registration process, please contact technical support at:1-888-647-5893. Should you not be able to attend after registering, please withdraw your registration in the ECLASS system. If you have any questions, please email: email@example.com.
All participants must register via the registration links below. We encourage all staff engaged in the Loss Mitigation process from collections to claims to attend. These webinars provide a detailed overview of HUD's Loss Mitigation options and process workflows.
Update to FHA’s COVID-19 Loss Mitigation Policy – Mortgagee Letter 2021-15 (recorded 7/12/2021): This pre-recorded webinar discusses in greater detail the policies outlined in Mortgagee Letter 2021-15, Extension of the Foreclosure and Eviction Moratorium in Connection with the Presidentially-Declared COVID-19 National Emergency, Further Expansion of the COVID19 Forbearance and the COVID-19 Home Equity Conversion Mortgage (HECM) Extensions, and Establishment of the COVID-19 Advance Loan Modification (COVID-19 ALM). Webinar Duration: 35 minutes. Course Materials. To view the on-demand webinar, please register here.
Update to FHA's COVID-19 Loss Mitigation Policy – Mortgagee Letter 2021-05 (Recorded 2/22/2021): This on-demand webinar will review FHA's COVID-19 Loss Mitigation Policy including: all available COVID-19 loss mitigation options and the updates to FHA's COVID-19 loss mitigation policy announced in ML 2021-05, Extensions of Single Family Foreclosure and Eviction Moratorium Start Date of COVID-19 Initial Forbearance and HECM Extension Period; Expansion of COVID-19 Loss Mitigation Options. Webinar Duration: 110 minutes. Course Materials. To view the on-demand webinar, please register here.
This section contains links to the archived versions of previously recorded webinars presented by FHA's National Servicing Center. The recordings should be viewed for informational purposes only and are not to be considered as an official source FHA policy.
FHA's COVID-19 Loss Mitigation Options (Recorded 8/5/2020). This online webinar provides a detailed overview of all COVID-19 Loss Mitigation options available to assist Single Family homeowners impacted by the COVID-19 National Emergency. NOTE: For updated COVID-19 Loss Mitigation guidance, please view: Update to FHA's COVID-19 Loss Mitigation Policy – Mortgagee Letter 2021-05. Webinar Duration: 104 minutes. Course Materials. To view the archived webinar, please register here.
FHA's Updated Guidance for Home Equity Conversion Mortgages (HECMs) during the COVID-19 National Emergency (Recorded 5/20/2020): This online webinar provides a detailed overview of options available to HECM servicers and borrowers affected by the COVID-19 Presidentially-Declared National Emergency in accordance with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) announced in Mortgagee Letter 2020-06, as well as the options provided by FHA to file Claim Type 22 claims announced in Mortgagee Letter 2020-12. Webinar Duration: 24 minutes. Course Materials. To view the archived webinar, please register here.
FHA's Loss Mitigation Options for Borrowers Affected by the Presidentially-Declared COVID-19 National Emergency (Recorded 4/15/2020): This online webinar provides a detailed overview of the loss mitigation policies available to Single Family borrowers, affected by the COVID-19 Presidentially-Declared National Emergency in accordance with the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). announced in Mortgagee Letter 2020-06. NOTE: For updated COVID-19 Loss Mitigation guidance, please view: FHA's COVID-19 Loss Mitigation Options. Webinar Duration: 35 minutes. Course Materials. To view the archived webinar, please register here.
The Federal Housing Administration (FHA) recently launched newly redesigned and enhanced Electronic Courses on Loss Mitigation and Servicing System (ECLASS) and the Extensions and Variances Requests System (EVARS) web applications.
ECLASS is a portal to self-paced, online training for FHA-approved servicers, FHA-approved counseling agencies (HCA), and other non-profit counseling agencies. Our ECLASS web-based registration portal provides more opportunities for servicers/lenders and HCAs to easily self-enroll into the FHA National Servicing Center’s self-paced online and onsite training, and is accessible 24x7.
EVARS is a web-based application that gives servicers the ability to request Extensions of Time and Variances related to FHA-insured Title II forward loans.