How and Where to File a Complaint

All residential manufactured homes must comply with the Federal Manufactured Home Construction and Safety Standards. Since June 15, 1976, manufacturers have confirmed compliance with the Standards by attaching a red certification label to the back of each transportable section of a home produced.

If a problem arises with a manufactured home:

1. First, contact the retailer. Most problems can be eliminated quickly.
2. If the retailer cannot help, contact the manufacturer. Manufacturers, for the most part, are quick to respond to consumers. Note: It is important to put a complaint in writing. Always make a copy to keep with your records and include the serial number of the home with a list of the problems. List any known factors that contributed to the problem and also list any secondary issues related to the problem.
3. If both the retailer and manufacturer cannot resolve the issue, contact the State Administrative Agency (SAA). There are offices within most state governments with staff that are knowledgeable about manufactured housing construction and related issues. There are 33 states partnering with HUD as State Administrative Agencies to regulate and enforce the federal manufactured housing program in their state. Many state governments regulate all, or part, of the manufactured housing industry in the state. Some areas that may be regulated in your state are retailers, transporters and installers.

The extent to which HUD can help a homeowner resolve a complaint depends on the severity of the problem. In cases where safety-related defects in homes create an unreasonable risk of injury or death to the occupants, manufacturers must correct the defect in a short period. HUD cannot require correction unless the defects were introduced into the home during the manufacturing process. For issues related to the on-site installation of a manufactured home, HUD’s Manufactured Home Installation Program ensures that participating states have a minimum installation standard and functioning installation program.

To find the SAA contact for your state, use the table below and click on your state's abbreviation.

If your state does not participate as an SAA in the federal program (in orange) or if you cannot get a resolution through these contacts, please contact the Office of Manufactured Housing Programs at:
 

OFFICE OF MANUFACTURED HOUSING PROGRAMS
U.S. Department of Housing and Urban Development
451 Seventh Street, SW, Room 9170
Washington, DC 20410-8000
Telephone: (202) 708-6423 or (800) 927-2891
FAX: (202) 708-4213
Email: mhs@hud.gov
 

ALABAMA
Jimmy Harris, Administrator
Alabama Manufactured Housing Commission
350 South Decatur Street
Montgomery, AL 36104-4306
PH: (334) 242-1421
FAX: (334) 240-3178
Email: jimmy.harris@amhc.alabama.gov

Designee: Steve Pinckard, Assistant Administrator
PH: (334) 242-1418
Email: steve.pinckard@amhc.alabama.gov
 

ARIZONA
Tara Brunetti, Assistant Deputy Director
Arizona Department of Housing
Office of Manufactured Housing
1110 West Washington, Suite 100
Phoenix, AZ 85007-2957
PH: (602) 771-1035
FAX: (602) 771-1002
Email: tara.brunetti@azhousing.gov


ARKANSAS
Aaron Howard, ASQ CQA
Inspector Supervisor
Arkansas Manufactured Home Commission
101 E. Capitol Avenue, Suite 210
Little Rock, AR 72201
PH:(501) 324-9032
FAX: (501) 683-3638
Email: aaron.howard@arkansas.gov
 

CALIFORNIA
John J. Westfall, District Representative II
Department of Housing and Community Development
Manufactured and Factory-Built Housing Programs
9342 Tech Center Dr., Suite 500
Sacramento, CA 95826
PH: (916) 263-7430
FAX: (916) 263-4713
Email: john.westfall@hcd.ca.gov

Suraj Dutta, Codes and Standards Administrator
Department of Housing and Community Development
Manufactured and Factory-Built Housing Programs
9342 Tech Center Dr., Suite 500
Sacramento, CA 95826
Email: suraj.dutta@hcd.ca.gov

Program Mailing Address:
P.O. Box 31
Sacramento, CA 95812-0031
 

COLORADO
Samuel W. Albrecht, Director
Office of Regulatory Oversight
Department of Local Affairs, Division of Housing
1313 Sherman Street, #321
Denver, CO 80203-2244
PH: (303) 864-7838
FAX: (303) 864-7857
Email: sam.albrecht@state.co.us


FLORIDA
Tomy Houseworth
Operations Services Manager
Department of Highway Safety and Motor Vehicles
Division of Motorist Services
Manufactured Housing Section
318 S.E. 25th Ave.
Ocala, FL 34431
PH: (352) 512-6799
Email: tomyhouseworth@flhsmv.gov

Designees:
Bobbie Wilson
Ocala Field Supervisor, IPIA Program
Manufactured Housing Section
318 SE 25th Avenue
Ocala, FL  34431
PH: 352-512-6793
Fax: 352-732-1459
Email: bobbiewilson@flhsmv.gov

Ellen Saint Vil
Tampa Field Supervisor
IPIA, SAA, Installation Programs
Manufactured Housing Section
5701 E Hillsborough Avenue Suite 2228
Tampa, FL  33610
PH: 813-302-5036
Fax: 813-612-7131
Email: ellensaintvil@flhsmv.gov

GEORGIA
Keith Shadix
Manager
Manufactured Housing Division
State Fire Marshal's Office
#2 Martin Luther King Jr. Drive, #620 West Tower
Atlanta, GA 30334
PH: (404) 656-3205
FAX: (404) 657-6971
Email: manhousing@sfm.ga.gov

Designee: Amanda McGovern
PH: (470) 222-9388
Email: amcgovern@sfm.ga.gov

IDAHO
Mike Davis, Inspector/Advisor, Idaho SAA/IPIA Coordinator
State of Idaho
Division of Occupational & Professional Licenses
11341 W. Chinden Blvd.
Boise, ID  83714
PH: 208-332-7132
FAX: 208-855-2164
Email: mike.davis@dopl.idaho.gov
 

KENTUCKY
Kevin Dotson, Director, Building Codes Enforcement
Department of Housing, Building, and Construction
Manufactured Housing Division
101 Sea Hero Road, Suite 100
Frankfort, KY  40601
PH: 502-573-1795
FAX: 502-573-1059
Email: kevin.dotson@ky.gov


LOUISIANA
H. Butch Browning, SAA Director/Administrator
State Fire Marshals Office
Manufactured Housing Division
8181 Independence Blvd.
Baton Rouge, LA 70809
PH: (225) 925-4911 or 1(800) 256-5452
FAX: (225) 925-3813
Email: butch.browning@dps.la.gov

Designee: Troxie Snearl
Email: Troxie.Snearl@la.gov
 

MAINE
Peter Holmes, Executive Director
Maine Manufactured Housing
Department of Professional and Financial Regulations
35 State House Station
Augusta, ME 04333-0035
PH: (207) 624-8618
Direct: (207) 624-8678
FAX: (207) 624-8637
Email: peter.t.holmes@maine.gov
 

MARYLAND
Norman C. Wang, RA
Director, Building Codes Administration
Division of Labor and Industry
Department of Labor, Licensing, and Regulation
1100 N. Eutaw Street, Room 606
Baltimore, MD  21201
PH: (410) 767-0548
FAX: (410) 767-2986
Email: norman.wang1@maryland.gov

Designee: Jun Zhao
Email: jun.zhao@maryland.gov


MINNESOTA
Scott McLellan, Director
Minnesota Department of Labor and Industry
Construction Codes and Licensing Division
443 Lafayette Road North
St. Paul, MN 55155-4341
PH: (651) 284-5869
FAX: (651) 284-5749
Email: scott.mclellan@state.mn.us

Designee: Herman Hauglid
PH: (651) 284-5875
Email: herman.hauglid@state.mn.us
 

MISSISSIPPI
Ricky Davis, Fire Marshal, State Chief Deputy
Manufactured Housing Division
State Fire Marshal's Office
Woolfolk State Office Building
660 North Street, Suite 100B
Jackson, MS 39202
Email: firemarshal@mid.state.ms.us

Mailing Address:
P.O. Box 79
Jackson, MS 39205
PH: (601) 359-1061
FAX: (601) 359-1076

Designee: Timothy Fagerburg
PH: (601) 359-1071
Email: timothy.fagerburg@mid.ms.gov


MISSOURI
Justin Smith, Program Manager
Missouri Public Service Commision
Manufactured Housing and Modular Units Programs
200 Madison Street, Suite 500
P.O. Box 360
Jefferson City, MO 65102-3254
PH: (800) 819-3180
FAX: (573) 522-2509
Email: justin.smith@psc.mo.gov

Designee: David Freeman
Manufactured Housing Program Manager
PH (800) 819-819-3180
FAX: (573) 522-2509
Email: jdavid.freeman@psc.mo.gov


NEBRASKA
Lenora Isom, Director
Housing and Recreational Vehicle Department
Nebraska Public Service Commission
1200 "N" Street, 300 The Atrium
Lincoln, NE 68508
Email: lenora.isom@nebraska.gov

Mailing Address:
P.O. Box 94927
Lincoln, NE 68509-4927
PH: (402) 471-0518
FAX: (402) 471-7709
 

NEVADA
Stephen G. Aichroth, Administrator
Department of Business and Industry
Manufactured Housing Division
1830 College Parkway, Suite 120
Carson City, NV 89706
PH: (775) 684-2950
FAX: (775) 684-2949
Email: steve.aichroth@mhd.state.nv.us

Designee: Tim Whitright, Deputy Administrator
 

NEW MEXICO
Clay Bailey, Director
Regulation and Licensing Department
Construction Industries Division and 
Manufactured Housing Division
5500 San Antonio Drive NE - Suite F
Albuquerque, NM 87109
PH: (505) 222-9808
Email: clay.bailey@state.nm.us

Designee: Jesus Carrasco
Email: jesus.carrasco@state.nm.us
 

NEW YORK 
William E. Sherman
Assistant Director for Manufactured Housing
New York Department of State
Division of Building Standards and Codes
One Commerce Plaza
99 Washington Avenue, Suite 1160
Albany, NY 12231-0001
PH: (518) 474-4073
FAX: (518) 486-4487
Email: william.sherman@dos.ny.gov


NORTH CAROLINA
Keisha Hoggard, Program Manager
NC Department of Insurance
Office of the State Fire Marshal
Manufactured Building Division
1429 Rock Quarry Road
Raleigh, NC  27610
PH: (919) 647-0053
FAX: (919) 715-0067
Email: keisha.hoggard@ncdoi.gov

Mailing Address:
1202 Mail Service Center
Raleigh, NC 27699-1202

Designee for Subpart I Issues:
Pat Walker, Technical Advisor
PH: (919) 215-0470
Email: pat.walker@ncdoi.gov

NORTH DAKOTA
Maria Effertz Hanson, Director
North Dakota Department of Commerce
Division of Community Services
1600 East Century Avenue, Suite 6
P.O. Box 2057
Bismark, ND 58502-2057
PH: (701) 328-5300
FAX: (701) 328-5320
Email: mehanson@nd.gov


OREGON
Alana Cox, Administrator
Oregon Building Codes Division
Department of Consumer and Business Services
Building Codes Division
1535 Edgewater Street, NW
Salem, OR 97304-4635
PH: (503) 378-4133
FAX: (503) 378-2322
Email: alana.cox@oregon.gov

Designee: Mark Campion, SAA Coordinator
PH: (503) 378-4530
FAX: (503) 378-4101
Email: mark.campion@oregon.gov

Mailing Address:
P.O. Box 14470
Salem, OR 97309-0404


PENNSYLVANIA
Michael Moglia, Manufactured Housing Program Administrator
Factory Housing and Building Standards 
PA Department of Community and Economic Development
Commonwealth Keystone Building
400 North Street, 4th Floor
Harrisburg, PA 17120-0225
PH: (717) 720-7416
FAX: (717) 783-4663
Email:  mmoglia@pa.gov
 

RHODE ISLAND
James Cambio, Building Commissioner
State of Rhode Island Building Code Commission
560 Jefferson Blvd.
Warwick, RI  02866
PH: 401-889-5484
FAX: 401-889-5535
Email:  james.cambio@dbr.ri.gov

Designee: Warren Ducharme, RA, CBO
PH: 401-889-5486
Email:  warren.ducharme@dbr.ri.gov
 

SOUTH CAROLINA
Molly F. Price, Administrator
South Carolina Building Codes Council 
SC Contractors' Licensing Board
SC Manufactured Housing Board
South Carolina Department of Labor, Licensing, and Regulation
110 Centerview Drive
Columbia, SC 29211
PH: (803) 896-4675
FAX: (803) 896-4814
Email: molly.price@llr.sc.gov

Mailing Address:
P.O. Box 11329
Columbia, SC 29211-1329
 

SOUTH DAKOTA
Paul Merriman
South Dakota Department of Public Safety
Office of State Fire Marshal
118 West Capitol Avenue
Pierre, SD 57501-2000
PH: (605) 773-3562
FAX: (605) 773-6631
Email: paul.merriman@state.sd.us
 

TENNESSEE
James (Jim) Hightower, Director
Manufactured Housing Section
Tennessee State Fire Marshal's Office
Tennessee Department of Commerce and Insurance
Division of Fire Prevention
500 James Robertson Parkway
Nashville, TN 37243
PH: (615) 253-5317
FAX: (615) 741-9388
Email: jim.hightower@tn.gov

Designee: Stephen (Steve) Hibner, IPIA/SAA Manager 
PH: (615) 253-7696
Email: steve.hibner@tn.gov
 

TEXAS
Jim R. Hicks, Interim Executive Director
Manufactured Housing Division
TX Department of Housing and Community Affairs
George H.W. Bush State Office Building
1801 N Congress Ave., Suite 11.400
Austin, TX 78701
PH: (512) 475-3589
FAX: (512) 936-9635
Email: james.hicks@tdhca.state.tx.us

Mailing Address:
P.O. Box 12489
Austin, TX 78711-2489

Designee: Cindy Bocz, Administrator
PH: (512) 475-2884
FAX: (512) 463-7951
Email: cindy.bocz@tdhca.state.tx.us
 

UTAH
Stephen Duncombe, Bureau Manager
State of Utah
Div. of Occupational and Professional Licensing
P.O. Box 146741
160 E. 300 South
Salt Lake City, UT 84111-6741
PH: (801) 530-6720
FAX: (801) 530-6511
Email: sduncombe@@utah.gov

Alternate: Sharon Smalley, Board Secretary
PH:  (801) 530-6163
Email: ssmalley@utah.gov
 

VIRGINIA
Jeff Brown, Director of Building and Fire Regulations 
Division of Building and Fire Regulation
VA Department of Housing and Community Development
Main Street Centre
600 East Main Street, Suite 300
Richmond, VA 23219
PH: (804) 371-7161
FAX: (804) 371-7092
Email: jeff.brown@dhcd.virginia.gov


WASHINGTON
John McMillan, SAA/IPIA Administrator
Factory Assembled Structures
Department of Labor and Industries
Installer/SAA Program
310 Israel Road (First Floor)
Tumwater, WA 98501
Email: mcmi235@lni.wa.gov

Mailing Address:
SAA/Installer
P.O. Box 44420
Olympia, WA 98504-4220

Factory Assembled Structures
P.O. Box 44430
Olympia, WA 98504-4220
PH: (360) 902-5225 or (800) 647-0982, option 5 and 6
FAX: (360) 902-5229


WEST VIRGINIA
Mitch Woodrum, Commissioner
West Virginia Division of Labor
1900 Kanawha Boulevard East
State Capitol Complex
Building 3, Room 200
Charleston, WV  25305
PH: 304-558-7890
FAX: 304-558-2447
Email: mitch.e.woodrum@wv.gov 

WISCONSIN
Dawn Crim, Secretary, Bureau of Technical Services
Division of Industry Services
Wisconsin Department of Safety and Professional Services
4822 Madison Yards Way
Madison, WI 53705
PH: (262) 548-5861
FAX: (608) 267-9723
Email: dawn.crim@wisconsin.gov

Designee: Michael McNally, Section Chief
PH: (608) 266-2112
Email: michaeld.mcnally@wisconsin.gov