Description of Program
The manufactured housing program regulates the construction of all manufactured (mobile) homes built in the United States. The HUD program also oversees the enforcement of the construction standards working through private inspection agencies and State governments.
HUD Manufactured Home Construction Standards
Manufactured homes are homes built as dwelling units of at least 320 square feet in size with a permanent chassis to assure the initial and continued transportability of the home. All transportable sections of manufactured homes built in the U.S. after June 15, 1976 must contain a certification label (commonly referred to as a HUD Tag) on the home. The label is the manufacturer's certification that the home section is built in accordance with HUD's Manufactured Home Construction and Safety Standards (the Standards). The Standards cover Body and Frame Requirements, Thermal Protection, Plumbing, Electrical, Fire Safety, and other aspects of the home. The Standards are published in the Code of Federal Regulations under 24 CFR Part 3280.
HUD has entered into cooperative agreements with most state governments to conduct periodic checks of plant records and to respond to consumer complaints. These state governments each designate a State Administrative Agency (SAA). HUD carries out these functions in any states that do not have state-run SAA programs.
If you have any complaints about the performance of your manufactured home that have not been resolved by the retailer where you purchased the home or by the manufacturer that produced the home, you should first contact the SAA where you live, or HUD if you do not live in a state with an SAA. It is important to provide the following information with your complaint:
- Manufacturer Name, Address, and Phone Number
- Dealer/Retailer Name, Address, and Phone Number
- Serial Number and Label Number(s) for the home (this information can be found on the Data Plate)
- Date home was purchased
- Description of the problem along with copies of any correspondence/contact with the retailer and manufacturer to resolve the problem
- Your Name, Address, and Phone Number
HUD manages the program from its Headquarters office in Washington, DC. The mailing address is:
U.S. Department of Housing and Urban Development
Office of Manufactured Housing Programs
451 Seventh Street, SW, Room 9170
Washington, DC 20410-8000
The phone number is (202) 708-6423 (toll free number 1-800-927-2891). Consumers may leave a message and request that a staff person return their call. The program office's fax number is 202-708-4213. HUD’s Manufactured Housing staff may also be reached via email at firstname.lastname@example.org
Other Related HUD Program Information
- About the Manufactured Home Construction and Safety Program
- Manufactured Home Construction and Safety Standards, 24 CFR Part 3280
- Manufactured Home Procedural and Enforcement Regulations, 24 CFR Part 3282
- Model Manufactured Home Installation Standards, 24 CFR Part 3285
- Manufactured Home Installation Program, 24 CFR Part 3286
- Manufactured Home Dispute Resolution Program, 24 CFR Part 3288
- Permanent Foundations Guide for Manufactured Housing issued September 1996.
Points of Contact for Questions and Additional Information
Contact the State Administrative Agency in the state where you live.