Home / Program Offices / FHEO Home / FHEO Online Systems / HUD Enforcement Management System
HUD Enforcement Management System (HEMS)


The Department of Housing and Urban Development (HUD), Office of Fair Housing and Equal Opportunity (FHEO) maintains the HUD Enforcement Management System (HEMS) system of records. HEMS is the system where case data on housing discrimination complaint inquiries and case files are documented during the investigation process. Personal information is collected on a case-by-case basis to contact the people involved or if relevant to the particular case.  The public may submit a housing discrimination complaint through the online HUD Form 903 on HUD’s website, or by contacting FHEO by mail, phone, email, or in person.  Data from the online HUD Form 903, including some contact information supplied by the complainant, goes directly into HEMS.  Complaints made through other forms of submission are entered into HEMS by FHEO staff or staff from partner state and local government agencies.  As these complaints are processed, data from a variety of people relevant to the case is added and documents can be uploaded.  Contact information for people who have provided information related to the case will be stored for communication purposes.  Information will also be stored concerning the conciliation process Cases may be conciliated or otherwise closed.  External state and local government agencies (FHAP agencies) may partner with FHEO to investigate fair housing cases.  Their staff will have access to HEMS as necessary to enter information related to their investigations.  FHEO also uses these records within HEMS to monitor the quality of the investigations performed by FHAP agencies, and to determine the amount these agencies should be paid for performing the investigation.  FHEO processed cases that are determined to have cause to believe discrimination has occurred are referred are referred to HUD’s Office of General Counsel to potentially be charged and taken to an Administrative Law Judge or to Federal District Court.

The HUD Enforcement Management System (HEMS) automates the investigation and compliance business processes for the Office of Fair Housing and Equal Opportunity (FHEO).

HEMS operates best with Google Chrome


Information for Internal (HUD) Users… 

internal users

Information for External (FHAP) Users…

externa users

Contact 1-888-245-4860 or REAC_TAC@hud.gov
with your user ID to reactivate a terminated WASS account or to reset a password.

For assistance or questions about HEMS functionality contact HEMS@hud.gov or 202 402-2597