Discrimination
If you are a disaster survivor and feel you have been discriminated against, you can file a complaint by calling HUD at 1-800-669-9777 or TTY: 1-800-877-8339 or visit how to file a complaint. Materials and assistance are available in English and Spanish. You should file a complaint with HUD as soon as possible. HUD may not be able to help you if your complaint is filed more than one year after the last discriminatory act.
Scams and fraud
After a disaster, scam artists, identity thieves and other criminals often attempt to take advantage of disaster survivors: watch for and report any suspicious activity.
Home repairs
- Be wary of anyone soliciting work
- Ask for state or local permits
- Check references
- Don’t pay in full upfront
- Get receipts
- Federal Emergency Management Association (FEMA) and the U.S. Small Business Administration (SBA) inspectors never charge for disaster assistance or for inspections
Fake charities
- Watch out for fake charitable or disaster relief organizations
- Don't share personal or bank information over the phone
- Research unfamiliar charities
Identity theft
- Always keep important papers in a safe place
- Contact your insurer at the number given to you by the company
- Watch your credit for at least several months
- Stop or forward your mail
More information
- Find more information on fraud and how to report on FEMA's disaster fraud resources page
- Stay alert to disaster-related scams with additional examples and guidance on how to recognize and avoid common scams
Contact a housing counselor
HUD-participating housing counselors work for non-profit or government agencies. Counselors can help you find the best options and resources for your situation. The assistance can be short- or long-term depending on your needs. Search online for a housing counselor in your area or call 1-800-569-4287.
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Page last reviewed or updated: April 6, 2023