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PIH-REAC Technical Assistance Center (TAC)

The mission of the Real Estate Assessment Center (REAC) Technical Assistance Center (TAC) is to provide multi-channel contact center services that support the HUD mission in order to create strong, sustainable, inclusive communities and quality affordable homes for all. The TAC manages strategic and tactical communications with Departmental Business Partners and Departmental Customers for more than 35 program, business area, information technology, and functional offices within HUD. As the ‘face of HUD,’ TAC commitment to customer service satisfaction in the delivery of governmental services is achieved through strategies, services, and operations grounded in the application of Knowledge Management principles and Six Sigma quality assurance and control techniques.

Customers may call the TAC Monday through Friday, 7:00am - 8:30pm EST.
 

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: TAC Notice :
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When calling choose the best option for your request, be logged into the REAC system, be ready to share:
  • your ID number
  • PHA Code
  • TIN number
  • FHA number
  • FYE
  • error message and
  • any other specific information needed to answer your inquiry.

*ATTENTION, as of July 27, 2015 the menu options have changed.

PIH-REAC Technical Assistance Center
Phone:
1-888-245-4860
Fax: 202-485-0280 or 202-485-0274

Press 1 – If you are unable to log in OR for assistance with your user ID, including registration, key codes, business partner maintenance, or system administration.

Press 2 - For assistance with financial inquiries for either Multifamily or Public Housing properties.

Press 3 – If you are an inspector.

Press 4 - For PIC issues.

Press 8 - For support in Spanish.

Press 9 - For assistance with any other issue, including Multifamily or Public Housing queries.

If you are a Lender or Broker, send an email to sfadmin@hud.gov.  

To repeat this menu, please press zero.
 
Add the TAC's URL to your 'Favorites' and contact us to get a prompt response.

You may also reach us through email at REAC_TAC@hud.gov. You will receive a response by return email or telephone.

HUD security protocol PROHIBITS sending sensitive information, such as, Social Security Numbers, passwords, and other individual personal data through web, fax or email.

For issues requiring further research, the TAC will contact you directly via phone or email.

Mailing Address:

U.S. Department of Housing and Urban Development (HUD)
Office of Public and Indian Housing
Real Estate Assessment Center
550 12th Street, SW
Suite 100
Washington, DC 20410

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