Asked Technical Questions
- I am trying to get to one of the business pages and I get an
Error Message: "We're Sorry! The page you were trying to see isn't here anymore.
If you got here from another part of HUD Internet Site, please let us know so
we can fix the problem. Thank you for visiting www.hud.gov." What should I do?
Please type www.hud.gov/offices/reac/ into the URL
address line. From the REAC website, select the appropriate business system link.
- I am unable to log into server. The error
message states "Invalid Credentials".
the Coordinator User Id into User Name field, making sure the M is capitalized
and enter Password in the case lettering it was registered. (It is case sensitive,
which means you must type the information exactly as registered, using either
upper or lower case lettering.)
- I need
help understanding how to move around through the business system software.
What you need is a user guide. They can be found either on each product
page in the Documents and Guidance file, or in the Reading Room. Click on tools
on the left hand side of any screen on the REAC website and select Reading Room
from the toolbox. Once in the Reading Room go to Select Document Type and choose
Handbooks and Guidance from the pull down menu. User Guides for each product can
be found here.
- How will I know if there
has been a extension of the submission due date?
are posted on the Business System website.
For second and consecutive year business system functions, will new Coordinator
and User Id's be required?
No. Id's will remain
- I can't remember my Password to
login to Secure Systems.
passwords can be reset by selecting the "Password Reset" button
on the "Online System's Page" http://www.hud.gov/offices/reac/online/reasyst.cfm
or by calling the Technical Assistance Center (TAC) at 1-888-245-4860.
(HUD or Contractor) User passwords - for Users with an H or C number -
can be reset by contacting the HITS Help Desk at 202-708-3300 or 888-297-8689.
- Sometimes when I try to change and save new information
in secure connections the original information remains after changing screens.
What am I doing wrong?
The cache setting of your
browser needs to be configured to update every time an entry is made.
- I am getting an error message that reads: "cookie variable
not set…", what do I do?
You need to configure your
browser's security area to "accept all cookies."
- I registered as a User three weeks ago and I still haven't received a
User Id's are retrieved from the system
by their respective Coordinator. Please contact your Coordinator. If additional
assistance is required, Please select contact us and email the problem to the
Technical Assistance Center.
- How long
does it take to receive a Coordinator Id once I have successfully registered?
7-10 days to receive the Coordinator Id via U.S. Mail. The Coordinator ID is sent
directly to the Owning Entities that have an established relationship with HUD.