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Housing Search Assistance - Welfare to Work Vouchers

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Completing the Deal: Improving Administrative Practices to Expedite Lease-up

After the family finds an affordable and desirable unit, it is critical that the leasing phase proceed quickly to complete the leasing-up process within the specified requirements of the program.

Consider revising PHA internal procedures, policies, and processes to facilitate and expedite the leasing process. For example:

  • Give priority to processing WtW families. Streamline procedures for completing HQS inspections, rent reasonableness determinations, and lease and HAP processing. Examples of streamlined procedures include:

    - Giving priority to new unit inspections and re-inspections of WtW units.

    - Offering more scheduling times for new unit inspections and re-inspections of WtW units.

    - Offering pre-inspection of units owned by landlords willing to rent to WtW families;

    - Giving priority to conducting rent reasonableness determinations of WtW units and reduce the turnaround time for determining rent reasonableness;

    - Aggressively negotiating rents within the rent reasonableness limits;

    - Creating a dedicated phone line for receiving questions from WtW landlords and families; and

    - Providing general assistance with obtaining inspections and lease approvals and more closely monitoring the leasing process.

  • Inform partner agencies, WtW families, and owners of the timing of the leasing process so they will have realistic expectations and adhere to these deadlines.

  • Consider dedicating a staff person(s) to process all WtW families.

  • Provide training to staff so they understand the WtW voucher program and its objectives and understand how processing for these families may differ.
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