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Promising Program Practices - Welfare to Work Vouchers

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 -   Overview
 -   Learning From Each Other Case Studies
 -   Success Stories
 -   Tips and Guidance from WtW Roundtable Discussions
 -   Presentations from the Teleconferencing Series on Leasing-Up

Did You Know?
The Greater Richmond Employment Assistance Team (G.R.E.A.T.) is an organization within the Richmond, VA Chamber of Commerce that provides supportive services to welfare recipients. G.R.E.A.T.'s Career Support Center has a number of career specialists that report to the Department of Social Services (local TANF agency). The Career Support Center contains a three-week Job Readiness Center (considered a "training academy") for clients and includes 80 hours of instruction in resume building, dressing for success, grammar, and listening skills. After graduating from the Job Readiness Center, clients move to the Job Placement Center where G.R.E.A.T. assists in arranging interviews with employers and provides transportation to interview sites. G.R.E.A.T. staff members also maintain contact with employers in order to monitor clients on a monthly basis. They then report to the Department of Social Services on each individual's work, hours, and pay. House calls may be made to clients who are noncompliant in the program. As a service provider, G.R.E.A.T. plays a valuable role in providing case management to WtW clients. Contact Michele Sawyer (804.646.3091, michelesawyer@spherion.com) or Sandee Smith (804.204.1652 x201, sandeesmith@sperhion.com) for more information.


Program practitioners can offer valuable insight into running a WtW Housing Voucher Program effectively. This page provides "lessons learned" and practical ideas about what works and what doesn't when administering the WtW Housing Voucher program.

Visit this page often for new Promising Program Practices. These case studies provide PHAs and other WtW staff with successful models of programs and practices that are benefiting voucher recipients nationwide.

Learning from each other case studies

This site features case studies for homeownership;employment;supportive services, case management, & FSS;partnerships;lease up & rental assistance; and monitoring & tracking.


 -   Providing Incentives to Achieve
Self-Sufficiency: The Housing Choice
Voucher Homeownership Program in
Montgomery County, Pennsylvania


 -   Working with Community Colleges
to Link WtW/FSS Families to Employment
Opportunities in New York, NY
 -   Providing Employment Services
to Voucher Recipients in Newark, NJ
 -   Working Together to Deliver Job Training
and Supportive Services in Austin, TX
 -   Providing Employment and Supportive Services
to WtW Participants in Kenosha, WI
 -   Xerox Corporation and Re-Entry to Work

Supportive Services, Case Management, and Family Self-Sufficiency

 -   Partnering with the Local TANF Agency for
Seamless Case Management in Salem, OR
 -   Staffing Strategically to Provide Effective Case
Management in Perth Amboy, NJ
 -   Creating a Seamless Integration of Employment
Requirements, Monitoring, and Case
Management in Manassas, VA
 -   Using Case Management Techniques to Help
WtW Clients Succeed in Lauderhill, FL
 -   Providing Supportive Services with the FSS
Program in Las Vegas
 -   Using FSS to Leverage WtW Resources and
Achieve Common Goals in Chicago
 -   Meeting the Needs of WtW Voucher Holders in
New Hampshire with Tailored Services through
the FSS Program
 -   Working Together to Deliver Job Training and
Supportive Services in Austin, TX
 -   Promoting Self-Sufficiency with Housing,
Utility, and Vehicle Repair Assistance in the Texoma Region (TX)
 -   Providing an Effective Resource Room in Chicago, IL
 -   Texoma Council of Governments: Enhancing WtW/FSS Programs with a Unique Theme to Assist in Keeping Clients Motivated (Adobe PDF, 2 pages)


Note: Partnerships are an integral part of nearly all WtW activities, including job training and case management. For more partnerships case studies, view some of the other case studies on this page.

 -   Increasing WtW Voucher Utilization and Success with
a TANF-Agency Partnership in Alaska
 -   Partnering with the Local TANF Agency to Help
Families Move from Welfare to Work in Anaheim, CA
 -   Partnering with the local TANF Agency to Extend
Service Delivery in The Dalles, OR
 -   Using Partnerships to Provide Case Management and
Employment Services to WtW Voucher Recipients
in Santa Clara County, CA
 -   Effective Use of Partnerships to Improve Lease Up
and Delivery of Services in Grand Rapids, MI

Lease up and Rental Assistance

 -   Improving Leasing Program Efficiency in Baltimore
County, MD
 -   Leasing Extravaganza and Outreach Program in
Salt Lake City, UT
 -   Improving Housing Counseling Services with a Housing
Referral Network in NH
 -   The Ready to Rent© Program and Rent Guarantee Fund
in Portland, OR
 -   Security Deposit Assistance in Marin County, CA

Monitoring and Tracking

 -   Monitoring WtW Participant Success Through the
Re-examination Process of the WtW Program in
Raleigh, NC

Success stories

Read through a list of success story summaries on the Welfare to Work voucher program, from achieving self-sufficiency to finding safe and affordable housing.

 -   WtW Voucher Program Success Stories

Tips and Guidance from WtW Roundtable Discussions

Between August 15 and September 18, 2002, a series of roundtable discussions related to key WtW topics were held. During these discussions, roundtable participants highlighted program successes and challenges, which contributed to a collection of "tips for success" and other guidance. You can view summaries of the following discussions:

 -   WtW Issues for State Agencies
 -   Topics for PHAs in Rural Areas
 -   FSS and Case Management of WtW Families
 -   Challenges & Best Practices of PHAs Running JOINT WtW Programs
 -   Making the TANF/DOL Partnership Work
 -   Strengthening (Local) Community Partnerships (non-TANF/DOL)
 -   Family Obligations, Terminations, and Contracts of Participation
 -   Challenges & Best Practices of PHAs Running LARGE WtW Programs (700 vouchers or more)

Presentation from teleconferencing series on leasing up

As part of the technical assistance package offered to housing authorities, HUD sponsors a series of teleconferences on key WtW topics. The first two teleconferences in Year 1 focused on strategies for achieving 100% lease up. Five PHA panelists shared stories that illustrate how to organize and manage the leasing of WtW vouchers. Click on the link below to view these stories. For more information about HUD's national teleconferences or other TA initiatives, view our TA Initiatives page.

 -   Technical Assistance Initiative Presentations
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