To explore HCS capabilities and to address
questions about system functionality available for different types of users, please refer to the latest HCS User
To report technical
issue or system error, please contact HUD
Help Desk and open a service ticket.
Counseling System (HCS) is a real-time web application that
manages the counseling program data. It maintains the list of agencies,
collects counselor and client data, and provides performance reports.
is recommended that you don't bookmark the HCS log-in page
but that you do bookmark this page in order to access
Agencies are responsible for ensuring their data is complete and
Agencies are required to validate their data at least once every
Field Office personnel are responsible for ensuring that their
assigned agencies comply.
information from HCS is used to produce the listings of HUD-approved
Housing Counseling Agencies by state on the web and via the toll-free
phone number. If the information on the web listing or on the toll-free
number is not correct, the agency makes corrections in HCS
and the updated information will be posted the next day.
credit for HECM Counseling and
will be derived from the Counselor data assigned to each agency.
These boxes in the agency's profile will no longer be marked manually.
is capable of collecting agency data in XML format directly from
the agencies’ internal systems. As of fiscal year 2008 agencies
are expected to utilize a Client Management System (CMS) of their
choice to automate counseling services and store client data, and
interface with HCS Agency Reporting Module to submit required data
to HUD. Please visit the CMS
Requirement Guidance for more information and for a list of
compatible CMS products.
HUD recommends using Microsoft Windows XP and Microsoft Internet
Explorer (IE) 7 to access HCS. Minor loss of functionality may occur
while HCS is accessed via different browsers and operation systems.
AAll required data submissions by agencies are expected to be transmited
electronically using their CMS application. Agencies are encouraged to
immediately transmit their data electronically as soon as their CMS enhances
connectivity with HCS using HUD’s ARM feature.
It is our goal to have all agencies submitting data into HCS electronically by the end of FY11.
to Housing Counseling Home