What is HUD's Role in the Manufactured
Under Federal law, HUD is responsible for oversight of the Federal
Manufactured Housing Program in the United States. Under HUD regulations,
the homes are required to be inspected at one stage of production
by an inspection agency approved by HUD. In addition, the manufacturer
has an approved quality control program in place throughout the production
process. A HUD label is applied to each home section, by the manufacturer,
to indicate that it is in compliance with the HUD Code. Additionally,
Subpart I of the Manufactured Home Procedural and Enforcement Regulations
(24CFR 3282.401-416) dictates certain procedures the manufacturer/retailer
must follow should they become aware of a problem with a home after
it has been shipped from the manufacturing facility.
Does Federal Law Provide Me with Any Other
Rights, as the Owner of a Manufactured Home?
Yes. Federal law provides for a manufacturer to notify the original
purchaser, and subsequent purchasers whose names and addresses are
known, of performance- and safety-related defects that are discovered
by the manufacturer. The manufacturer also may be required to correct
these defects, if they create an unreasonable risk of injury or death
or are related to design or assembly errors. A retailer who sells
a manufactured home is reqUired to register with the manufacturer
the information necessary to prOVide such notification of defect.
If I Have A Problem with My Home, Whom Do
First, contact your retailer. Then follow up with a written list of
problems to the retailer, manufacturer, and installer. You should
keep a copy of all correspondence for your personal records. Follow
up any correspondence with a call to the retailer and/or manufacturer
to discuss your problems and schedule a service appointment. If your
home is not repaired within a reasonable time period, or if the responsible
party refuses to make repairs, you should contact the State
Administrative Agency (SAA) that has been approved by HUD to administer
and oversee the Federal Manufactured Housing Program in your State.
The SAA may assist the homeowner in resolving problems with a manufactured
home if the manufacturer and/or retailer has been unresponsive to
the homeowner's service request. If you live in a State that is not
listed in either the homeowner's manual or this booklet, you will
need to contact HUD in Washington, D.C., at 1-800-927-2891, FAX number:
(202) 708-4213, email address: firstname.lastname@example.org.
Be prepared to give the SAA or HUD the following information: your
name, address, city, state, home and work phone numbers, email address,
if available, your home's HUD label and serial number(s), and the
manufacturer's and retailer's names and phone numbers.
Additional information is available to consumers who have access to
the Internet by visiting the Manufactured
Housing home page.