How and Where to File a Complaint

Information by State  Print version

Manufactured Housing and Standards: State Administrative Agencies (SAAs)

All residential manufactured homes (mobile homes) must comply with the Federal Manufactured Home Construction and Safety Standards. Since June 15, 1976, manufacturers have confirmed compliance with the Standards by attaching a red label to the back of each transportable section of a home produced.

The extent to which HUD can help a homeowner resolve a complaint depends on the seriousness of the problem. In cases where safety-related defects in homes create an unreasonable risk of injury or death to the occupants, manufacturers must correct the defect in a short period. HUD cannot require correction unless the defects were introduced into the home during the manufacturing process. The on-site installation of a manufactured home is not regulated by HUD.

If a problem arises with a manufactured home, the first contact should be the retailer. Most problems can be eliminated quickly. If the retailer cannot help, the second contact should be the manufacturer. Manufacturers, for the most part, are quick to respond to consumers.

It is important to put a complaint in writing. Also, make a copy to keep with your records. The letter should include the serial number of the home with a list of the problems. List any known factors that contributed to the problem. Also list any secondary issues related to the problem.

If the retailer and the manufacturer do not resolve your concerns, there are offices within most state governments with staff that are knowledgeable about manufactured housing construction and related issues. There are 38 States participating with HUD in a State and Federal partnership to regulate and enforce the Federal manufactured housing program in their state. Many state governments regulate all, or part, of the manufactured housing industry in the state. Some areas that may be regulated in your state are retailers, transporters and installers.

To find the contact for your state, use the table below and click on your state's abbreviation.

AL

AK

AZ

AR

CA

CO

CT

DE

DC

FL

GA

HI

ID

IL

IN

IA

KS

KY

LA

ME

MD

MA

MI

MN

MO

MS

MT

NE

NV

NH

NJ

NM

NY

NC

ND

OH

OK

OR

PA

RI

SC

SD

TN

TX

UT

VT

VA

WA

WV

WI

WY

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If your state does not participate in the Federal program, or if you cannot get a resolution through these contacts, you may contact the:

Office of Manufactured Housing Programs
Office of Regulatory Affairs and Manufactured Housing
US Department of Housing and Urban Development
451 Seventh Street, SW, Room 9164
Washington, DC 20410-8000
Telephone: (202) 708-6423 or (800) 927-2891
FAX: (202) 708-4213

ALABAMA
Jim Sloan, Administrator
Alabama Manufactured Housing Commission
350 South Decatur Street
Montgomery, AL 36104-4306
PH: (334) 242-4036 ext. 25
FAX: (334) 240-3178

Designee: Tommy Colley
Program Manager
PH: (334) 242-4036 ext. 22
FAX: (334) 240-3178

ALASKA - Contact HUD.

ARIZONA
Robert L. Barger, Director
Arizona Department of Fire, Building and Life Safety
Office of Manufactured Housing
1100 West Washington, Suite 100
Phoenix, AZ 85007-2935
PH: (602) 364-1003
FAX: (602) 364-1052

Designee: Debra Blake
Deputy Director
PH: (602) 364-1022
FAX: (602) 364-1052

Complaints: Joni Cage
Complaint Program Manager
PH: (602) 364-1032
FAX: (602) 364-1063

ARKANSAS
Whit Waller, Director
Arkansas Manufactured Home Commission
101 E. Capitol Avenue, Suite 210
Little Rock, AR 72201-3826
PH:(501) 324-9032
FAX: (501) 683-3638

CALIFORNIA
Kevin Cimini, Administrator
Department of Housing and Community Development
Manufactured Housing Section
1800 Third Street, Suite 260
Sacramento, CA 95814-6900

Mailing Address:
P.O. Box 31
Sacramento, CA 95812-0031
PH: (916) 327-2651
FAX: (916) 327-4712

COLORADO
Steve Bernia, Program Manager
Housing Technology & Standards Section
Division of Housing
1313 Sherman Street, #321
Denver, CO 80203-2244
PH: (303) 866-4656
FAX: (303) 866-3072

Complaints: Beverly Seyler
PH: (303) 866-4616
FAX: (303) 866-3072

CONNECTICUT - Contact HUD.

DELAWARE - Contact HUD.

DISTRICT OF COLUMBIA - Contact HUD.

FLORIDA
Dr. Dwight D. Davis, Chief
Bureau of Mobile Homes and RV Construction
Division of Motor Vehicles
Department of Highway Safety and Motor Vehicles
2900 Apalachee Parkway, Mail Stop 66
Tallahassee, FL 32399-0640
PH: (850) 617-2881
FAX: (850) 617-5191

Designee: Chuck Smith
Program Manager
PH: (850) 617-2808

Complaints and Labels: Vickie Ladd
PH: (813) 612-7116

GEORGIA
Chris Stephens, Assistant State Fire Marshal
Manufactured Housing Division
State Fire Marshal's Office
#2 Martin Luther King Jr. Drive, #620 West Tower
Atlanta, GA 30334
PH: (404) 656-3687
FAX: (404) 657-6971

Complaints: Nicole Cole
PH: (404) 656-9498
FAX: (404) 657-6971

HAWAII - Contact HUD.

IDAHO
Jack Rayne, Bureau Chief
Department of Economic Development
Division of Building Safety - Building Bureau
1090 E. Watertower Street
Meridian, ID 83642

Mailing Address:
P.O. Box 83720
Meridian, ID 83720-0600
PH: (208) 332-7151
FAX: (208) 855-9399

Complaints: Janice Atherton
PH:(208) 332-7139
FAX: (208) 855-9399

ILLINOIS
Justin DeWitt
Illinois Department of Public Health
Division of Environmental Health
General Engineering Section
525 West Jefferson Street
Springfield, IL 62761-5056
PH: (217) 782-3517
FAX: (217) 785-5897

Designee: John D. Reilly, Jr., SAA Administrator
PH: (217) 785-3043
FAX: (217) 785-0253

INDIANA
Richelle Wakefield, CBO
Director, Fire & Building Code Enforcement Division
Indiana Department of Homeland Security
Division of Fire & Building Safety
302 W. Washington Street, Room E-241
Indianapolis, IN 46204
PH: (317) 232-1407
FAX: (317) 233-0307

Designee: Don LeBrun, Assistant Director
Phone: (317) 232-1417
Fax: (317) 233-0307

IOWA
Rich Bolten, Manufactured Housing Coordinator
State Fire Marshall Division
215 E. 7th Street
Des Moines, IA 50319-0047
PH: (515) 725-6157
FAX: (515) 725-6140

KANSAS - Contact HUD.

KENTUCKY
Dan Chapman
Chief Deputy State Fire Marshal
Manufactured Housing Division
Kentucky Fire Marshal's Office
101 Sea Hero Road, Suite 100
Frankfort, KY 40601-4322
PH: (502) 573-1795
FAX: (502) 573-1004

LOUISIANA
Sammy J. Hoover, Administrator
State Fire Marshall Office
Manufactured Housing Division
8181 Independence Blvd.
Baton Rouge, LA 70809
PH: (225) 362-5500 or 1 (800) 256-5452
FAX: (225) 925-3813

MAINE
Robert V. LeClair, Executive Director
Maine Manufactured Housing
Department of Professional and Financial Regulations
35 State House Station
Augusta, ME 04333-0035
PH: (207) 624-8678
FAX: (207) 624-8637

MARYLAND
Ed Landon, Director
Maryland Code Administration
Dept. of Housing & Community Development
100 Community Place
Crownsville, MD 21032-2023
PH: (410) 514-7220
FAX: (410) 987-8902

Designee: Charles Cook
PH: (410) 514-7217

MASSACHUSETTS - Contact HUD.

MICHIGAN
Irvin J. Poke, AIA
Director
Office of Local Government and Consumer Services
Bureau of Construction Codes
P.O. Box 30254
Lansing, MI 48909
PH: (517) 241-9302
FAX: (517) 241-9570

Designee: Kevin DeGroat
PH: (517) 241-9347

MINNESOTA
Scott McLellan, Assistant Director
Department of Labor and Industry
Construction Codes and Licensing Division
Building Codes & Standards Division
443 Lafayette Road North
St. Paul, MN 55155-4341
PH: (651) 284-5068
FAX: (651) 284-5749

Designee: Randy Vogt
PH: (651) 284-5875

MISSISSIPPI
Ricky Davis, Chief Deputy Marshal
Manufactured Housing Division
State Fire Marshal's Office
Woolfolk State Office Building
501 North West St., 10th Fl., #1001

Mailing Address:
P.O. Box 79
Jackson, MS 39205
PH: (601) 359-1061
FAX: (601) 359-1076

Designee: Gene Humphrey, Deputy Fire Marshal
PH: (601) 359-1061
FAX: (601) 359-1076

MISSOURI
Ronald Pleus, Program Manager
Missouri Public Service Commision
Manufactured Housing and Modular Units Programs
200 Madison Street, Suite 500
P.O. Box 360
Jefferson City, MO 65102-3254
PH: (800) 819-3180
FAX: (573) 522-2509

MONTANA - Contact HUD.

NEBRASKA
Mark Luttich, Director
Housing and Recreational Vehicle Department
Nebraska Public Service Commission
1200 "N" Street, 300 The Atrium
Lincoln, NE 68508

Mailing Address:
P.O. Box 94927
Lincoln, NE 68509-4927
PH: (402) 471-0518
FAX: (402) 471-7709

NEVADA
Jim deProsse, Administrator
Department of Business and Industry
Manufactured Housing Division
1535 Old Hot Springs Road, Suite 50
Carson City, NV 89706
PH: (775) 687-2060
FAX: (775) 687-5521

Designee: Gary Childer
Manufactured Housing Division
2501 East Sahara, Suite 204
Las Vegas, NV 89104
PH: (702) 486-4138
FAX: (702) 486-4309

NEW HAMPSHIRE - Contact HUD.

NEW JERSEY
Peter Desch, Chief
Bureau of Home Owner Protection
Dept. of Community Affairs
P.O. Box 805
101 South Broad Street
Trenton, NJ 08625-0805
PH: (609) 984-7905
FAX: (609) 292-2839

NEW MEXICO
Wayne Dotson, Director
Manufactured Housing Division
Regulation and Licensing Department
2500 Cerrillos Road
Santa Fe, NM 87504
PH: (505) 476-4775
FAX: (505) 476-4702

Mailing Address:
P.O. Box 25101
Santa Fe, NM 87504

Designee and Complaints: Mike Montoya, Senior Inspector
PH: (505) 730-2520
FAX: (505) 865-2051

NEW YORK
Timothy G. King, C.P.C.A.
Manufactured Housing Unit
One Commerce Plaza, Suite 1160
99 Washington Avenue
Albany, NY 12231-0001
PH: (518) 474-4073
FAX: (518) 486-4487

Alternate: Mark Blanke
PH: (518) 474-4073
FAX: (518) 486-4487

NORTH CAROLINA
Hazel T. Stephenson, Deputy Director
NC Department of Insurance
Manufactured Building Division
322 Chapnoke Road, Suite 200
Raleigh, NC 27603-3415

Mailing Address:
1202 Mail Service Center
Raleigh, NC 27699-1202
PH: (919) 661-5880 ext 215
FAX: (919) 662-4405

NORTH DAKOTA
Paul Govig, Director
North Dakota Department of Commerce
Division of Community Services
1600 East Century Avenue, Suite 2
P.O. Box 2057
Bismark, ND 58502-2057
PH: (701) 328-5300
FAX: (701) 328-5320

Designee: Cal Steiner
Building Code Manager
SAA and Installation
PH: (701) 227-7415

OHIO - Contact HUD.

OKLAHOMA - Contact HUD.

OREGON
Mark S. Long, Administrator
Department of Consumer & Business Services
Building Codes Division
1535 Edgewater Drive, NW
Salem, OR 97304-4635
PH: (503) 378-4133
FAX: (503) 378-2322

Mailing Address:
P.O. Box 14470
Salem, OR 97309-0404

Designee: Albert Endres
PH: (503) 378-5975
FAX: (503) 378-4101

PENNSYLVANIA
Mark Conte, Chief
Housing Standards Division
Department of Community & Economic Development
Commonwealth Keystone Building
400 North Street, 4th Floor
Harrisburg, PA 17120-0225
PH: (717) 720-7416
FAX: (717) 783-4663

RHODE ISLAND
John Leyden, Building Commissioner
State Of Rhode Island Building Code Commission
One Capitol Hill
Providence, RI 02908-5859
PH: (401) 222-3529
FAX: (401) 222-2599

Designee: Alfred Cocce
PH: (401) 222-6340
FAX: (401) 222-2599

SOUTH CAROLINA
Mike Anderson, Administrator
Department of Labor, Licensing and Regulation
SC Manufactured Housing Board
P.O. Box 11329
Columbia, SC 29211-1329
PH: (803) 896-4613
FAX: (803) 896-4814

Designee: Lynne King, Program Assistant
PH: (803) 896-4682

SOUTH DAKOTA
Paul Merriman
South Dakota Department of Public Safety
Office of State Fire Marshal
118 West Capitol Avenue
Pierre, SD 57501-2000
PH: (605) 773-3562
FAX: (605) 773-6631

TENNESSEE
Darlene Warren, Director of Manufactured Housing
Department of Commerce & Insurance
State Fire Marshal's Office
State of Tennessee
500 James Robertson Parkway, Third Floor
Nashville, TN 37243-1162
PH: (615) 741-7192
FAX: (615) 741-9388

TEXAS
Joe Garcia, Executive Director
Manufactured Housing Division
TX Department of Housing and Community Affair
Twin Towers Office Center
1106 Clayton Lane, Suite 270W
Austin, TX 78723

Mailing Address:
P.O. Box 12489
Austin, TX 78711-2489
PH: (512) 475-4999 or (800) 500-7074
FAX: (512) 475-4706

Designee: CindyBocz, Administrator
PH: (512) 475-2884
FAX: (512) 475-4706

UTAH
Dan S. Jones, Bureau Manager
State of Utah
Div. of Occupational and Professional Licensing
P.O. Box 146741
160 E. 300 South
Salt Lake City, UT 84111-6741
PH: (801) 530-6720
FAX: (801) 530-6511

VERMONT - Contact HUD.

VIRGINIA
Clinton Wallace, State Building Code Administrator
Division of Building and Fire Regulation
Department of Housing and Community Development
501 North Second Street, Room 246
Richmond, VA 23219-1321
PH: (804) 371-7161
FAX: (804) 371-7092

Designee: Lorenzo Dyer
PH: (804) 371-7163

WASHINGTON
Peter Schmidt
Factory Assembled Structures
Department of Labor and Industries
Installer/SAA Program
7273 Linderson Way SW
Tumwater, WA 98501-5414

Mailing Address:
P.O. Box 44420
Olympia, WA 98504-4220
PH: (360) 902-5571
FAX: (360) 902-5229

Designee: John McMillian
PH: (360) 902-5225
FAX: (360) 902-5229

WEST VIRGINIA
John R. Junkins
Deputy Commissioner
State Capitol Complex
Building 6, Room B-749
Charleston, WV 25305
PH: (304) 558-7890
FAX: (304) 558-2447

Alternate: Mitch Woodrum, Director
PH: (304) 558-7890 ext. 237
FAX: (304) 558-2447

WISCONSIN
Brian Ferris
Department of Commerce
Safety & Buildings Division
3824 N. Creekside Lane
Holmen, WI 54636-9466
PH: (608) 785-9335
FAX: (608) 785-9330

Complaints: Leroy Stublaski
P.O. Box 525
Friendship, WI 53934-0525
PH: (608) 339-4657
FAX: (608) 283-7428

WYOMING - Contact HUD.