Description of Program
The Manufactured Housing Program is a consumer protection program
that regulates the construction of certain factory built housing units,
called manufactured homes, formerly known as mobile homes. The HUD
program also oversees the enforcement of the construction standards
working through private inspection agencies and State governments.
HUD Manufacted Home Construction Standards
Manufactured homes are built as dwelling units of at least 320 square
feet in size with a permanent chassis to assure the initial and continued
transportability of the home. All transportable sections of manufactured
homes built in the U.S. after June 15, 1976, must contain a red label.
The label is the manufacturer's certification that the home section
is built in accordance with HUD's construction and safety standards.
HUD standards cover Body and Frame Requirements, Thermal Protection,
Plumbing, Electrical, Fire Safety and other aspects of the home. They
are published in the Code of Federal Regulations at 24 CFR 3280.
HUD has entered into cooperative agreements with 38 State governments
to conduct periodic checks of plant records and to respond to consumer
complaints. These State governments each designate a State
Administrative Agency (SAA). HUD staff carry out these functions
in the other 12 States without SAAs.
If you have any complaints about the performance of your manufactured
home that have not been resolved by the retailer where you purchased
the home or by the manufacturer that produced the home, you should
first contact the SAA where you live, or HUD if you do not live in
a State with an SAA. It is important to provide the following information
with your complaint:
name,address and a telephone number where you can be reached during
the day; |
name of the manufacturer, serial and model number, label number
(the red tag on the back of the home), the date purchased and
the retailer where you purchased the home;|
description of the problem along with copies of any correspondence
or contacts with the retailer and the manufacturer to resolve
the problem. |
the program from its Headquarters office in Washington, DC. The mailing
Office of Manufactured Housing Programs
Office of Regulatory Affairs and Manufactured Housing
Department of Housing and Urban Development
451 7th St. SW, Room 9164 Washington, D.C. 20410-8000
The toll free number for manufactured home consumer complaints is
1-800-927-2891. Consumers may leave a message and request that a staff
person return their call. The program office's fax number is 202-708-4213
and the Internet e-mail is
Related HUD Program Information
Manufactured Home Construction and Safety Standards, 24 CFR 3280.
Manufactured Home Procedural and Enforcement Regulations, 24 CFR 3282.
Both are available in print free of charge from the HUD Customer Service
Center at 1-800-767-7468 or fax 1-202-708-2313.
Permanent Foundations Guide for Manufactured Housing.
issued September 1996. Available as software or in print from HUDuser.
Responsibilities Under the
Manufactured Housing Program|
of State government and third-party approved Inspection Agencies|
of State Administrative Agencies|
of Contact for Questions and Additional Information
Contact the State Administrative Agency where you live, UNLESS you
live in one of the following States: AK, CT, DE, HI, KS, MA, MT, NH,
OH, OK, VT, or WY. If you live in one of the 12 states listed above,
call 1-800-927-2891 (toll free) and the appropriate HUD staff person
will return your call. Be sure to give your state and phone number
if you leave a message; OR, you may contact HUD via the Internet at: