Conflict Management: What Good Does "Push Me, Pull You" Do? Tuesday, September 21 at 3 p.m. (EDT)

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No one likes conflict, but it is something we all face at one point in our lives. When handled effectively, conflict can be used to motivate change. On the other hand, unresolved or poorly managed conflict can result in increased stress, degradation of relationships, and decreased cooperation. Learning how to effectively manage conflict may help you turn a negative situation...into a positive one.

On Tuesday, September 21 at 3 p.m. EDT, Neighborhood Networks will host a conference call that will help center staff improve their conflict management skills. During the call, skilled conflict management and resolution professionals will discuss various scenarios of conflict and offer guidance on how center staff can successfully resolve conflict.

Presenters include:

	Mark Dunklau, PSC, Social Service Coordinator, Assisi Homes-Downer Place and Aurora Senior Housing.
	Kathy Rockefeller, Director of the Mediation and Conflict Resolution Center at Howard Community College.

During the conference call, presenters will:

	Discuss examples of conflict and how they can be resolved.
	Address the importance of getting all parties involved to meet.
	Explain how to define the problem at hand and devise a common ground solution.
	Describe how to listen and the importance of needing to feel heard.
	Review processes for brainstorming and mediation.

How the Conference Call Works

To connect to the conference call, dial toll-free (888) 556-5018 and ask for the "Neighborhood Networks conference call." Please be prepared to provide contact information to the operator.

For more information, contact the Neighborhood Networks Information Center, toll-free, at (888) 312-2743. The hearing impaired may access Neighborhood Networks via TTY by calling the Federal Information Relay Service, toll-free, at (800) 877-8339. Additional questions or ideas may be posted on the Neighborhood Networks discussion board.