one likes conflict, but it is something we all face at one point
in our lives. When handled effectively, conflict can be used to
motivate change. On the other hand, unresolved or poorly managed
conflict can result in increased stress, degradation of relationships,
and decreased cooperation. Learning how to effectively manage conflict
may help you turn a negative situation...into a positive one.
Tuesday, September 21 at 3 p.m. EDT, Neighborhood Networks will
host a conference call that will help center staff improve their
conflict management skills. During the call, skilled conflict management
and resolution professionals will discuss various scenarios of conflict
and offer guidance on how center staff can successfully resolve
the conference call, presenters will:
||Discuss examples of conflict and how they can
be resolved. |
||Address the importance of getting all parties
involved to meet. |
||Explain how to define the problem at hand and
devise a common ground solution. |
||Describe how to listen and the importance of
needing to feel heard.|
||Review processes for brainstorming and mediation.
the Conference Call Works
To connect to the conference call, dial toll-free (888) 556-5018
and ask for the "Neighborhood Networks conference call." Please
be prepared to provide contact information to the operator.
more information, contact the Neighborhood Networks Information
Center, toll-free, at (888) 312-2743. The hearing impaired may access
Neighborhood Networks via TTY by calling the Federal Information
Relay Service, toll-free, at (800) 877-8339. Additional questions
or ideas may be posted on the Neighborhood
Networks discussion board.