Evaluate, Expand, Enhance: Making the Most Out of Center Programming

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Description:

Tracking and evaluating program outcomes is one of the most useful actions a center can take. When determining ways to sustain a program, center directors can review the program evaluation to devise an action plan for improvement. When applying for grants, program evaluation surveys can be used to demonstrate to funders that the programs offered by a center are having a positive impact on residents. Funders also typically require grantees to track and evaluate the programs they are supporting. This session teaches participants how to establish an effective tracking and evaluation program that captures the data funders want and that center staff need to improve center programs.

Presenters:

Christine Jackson
Chief Operating Officer
Martha O'Bryan Center
Phone: (615) 254-1791

Jose Mascorro
Director of Corporate Administration
Housing and Community Services, Inc.
Phone: (210) 821-4300

Christine Jackson has held various roles at Martha O'Bryan Center and has collaborated with community residents and key stakeholders to develop customer-driven programming for the past 16 years. Ms. Jackson's facilitative skills have enabled her to establish relationships with community agencies based on mutual respect, trust, openness, supportiveness, and safety. She strives for excellence at the center by implementing and monitoring for best practices. In addition to her master's degree in education, Ms. Jackson has successfully completed basic and advanced family literacy implementation training from the National Center for Family Literacy; Laubach literacy tutor and supervision tutor training; survival skills for women; survival skills for youth; and Neighborhood Networks implementation and community technology access training.

Jose Mascorro is the director of corporate administration for Housing and Community Services, Inc., an affordable housing provider based in San Antonio, Texas. In this position, Mr. Mascorro is responsible for oversight and support of the 25 nonprofit property boards within the HCS property portfolio. Previously, Mr. Mascorro served as the director of resident services and was responsible for the oversight and development of services programs aimed at connecting residents with community resources, including the company's 17 Neighborhood Networks centers located throughout central and south Texas. Prior to his work in the affordable housing industry, Mr. Mascorro held increasingly responsible administrative and supervisory positions in the juvenile justice field in Texas and Florida, from education coordinator in a detention center to superintendent and director for secure residential facilities.

	Jackson Presentation
	Mascorro Presentation
	Quality Assurance Program
	Services Statistics Template