Answers to Mortgagee Questions

Adjustments

	Late/interest
	Mortgagee level and case level
	Reasons
	Requesting

Advance Notices report file

Batch file transmissions

Billing

	Purchased or sold case
	Who
	What
	Where
	When

Calculations

	Interest charges
	Late charges
	Premium charges

Case

	Canceled
	Information
	Nonendorsed
	Servicer/holder transfer
	Terminated

Communication with lenders

CPU to CPU

See Batch file transmissions

Direct Connect

See Frame Relay Network

EDI

	Loan termination
	Servicer/holder transfer

FHA Connection

	Accessing
	Payments and reports
	Service bureau authorizations

Frame Relay Network for report files

Interest

	Assessed
	Calculation
	Paying
	Removing

Late Charge 

	Assessed
	Calculation
	Paying
	Removing

Late/interest adjustments

Lender addresses

Lender Notification report file

Monthly mortgage insurance premium change

Payments

	Applied to owed amounts
	Batch file transmissions
	Beginning payments
	Change bank account number debited
	Due date of payment
	Ending payments
	Online (FHA Connection)
	Received date of payment
	Tolerance
	Transaction never debited
	Warehoused
	Wrong amount paid
	Wrong case numbers paid
	Wrong mortgagee ID for payment

Portfolio report file

Premium

	Beginning payments
	Calculation
	Change
	Due date
	Ending payments
	Incorrect
	Paying

Reallocation

	Reasons
	Requesting
	Reallocation Transactions report file

Reconciliation report file

Refunds

	Address for refund check
	Multiple cases/checks
	Reasons
	Requesting
	Status
	Types
	Refund Transactions report file

Report Files

	Advance Notices
	Billing
	Case Detail
	Lender Notification
	Portfolio
	Reallocation Transactions
	Reconciliation
	Refund Transactions

Service bureau authorizations

SFPCS Periodic (SFPCS-P)

Termination of FHA case