HUD Direct Distribution System

Information by State  Print version

HUD's Direct Distribution Center provides documents to the public, HUD clients, and employees. Materials distributed include publications, handbooks, forms, posters; and mortgagee letters, ethics letters, Title 1 letters, and labor relations letters.

Glossary

Term	Definition
Accept Changes	Confirms the changes you made on this order entry screen. Changes must be accepted before you may proceed.
All Order Information (including) Internet Orders	Provides the details of all orders placed using the Internet order form and the HUD Customer Service Center.
Carrier	Vendor that transports shipments.
Code 63	This item is currently under review. No orders are being taken for this item at this time.
Confirmation Number	System generated order number provided when orders are placed over the Internet. The Confirmation Number is used to check order status through the Internet.
Directive Number	Refers to the HUD directed numeric or alpha-numeric designation assigned to a specifc item.
HUD Client Number	Customers frequently ordering information from the Customer Service Center can request a unique client number to eliminate entering their name and address for each order. Frequent users can obtain a unique client number by calling (800) 767-7468.
Internet Order Confirmation	Provides the details orders placed via the Internet order form.
Item Number	Refers to the numeric designated stock number assigned to specific item.
Item(s) on Backorder	Items requested that are not in stock at this time. Backorderd items will be automatically shipped to you when they are restocked.
Keyword	Any identifying unique word or number that can be used to search for item(s) in the HUD Direct Distribution on-line Catalog.
No Data Found	System message response when insufficient information is either provided by the customer or no data is available from the ordering system. Supplemental instructions are provided for further customer action.
Order Number	Number which is assigned to a customer's order, placed through the Internet, and processed by the HUD Customer Service Center. The Order Number may also be used in lieu of confirmation number in checking orders over the Internet or through HUD Customer Service Center.
Package(s) Processed	The number of packages shippped.
Unit of Issue	How an item is distributed. For example, each package, box, etc.
Status - Cancelled	Orders cancelled per client request or cancelled due to our inability to process.
Status - In Process	Order submitted by client for processing by the HUD Customer Service Center.
Status - Mailed	Date Order shipped.
Status - Ordered	Order has been accepted by the HUD Customer Service Center.
Status - Submitted	Order being reviewed and processed by the HUD Customer Service Center.