Office of Administration Customer Service Pledge

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We pledge to put our customers first, understanding that they deserve nothing less.

We are dedicated to excellence and committed to providing value added service in a proactive, flexible and efficient manner.

We recognize that the quality of our performance directly impacts our customer’s ability to achieve HUD program success.

We commit to treating everyone in an open, fair, and equitable manner.

Your satisfaction is a direct reflection of our effectiveness as an organization.

Our Customers Can Expect

• Courtesy and respect;
  
• Prompt and accurate answers and solutions to problems;
  
• Timely responses to requests for information;
  
• Proactive partnering and outreach on customer needs;
  
• Prompt attention to problems and mistakes, and corrective action for the future.

Our Customer Service Standards Are To

• Treat customers promptly, with courtesy and respect;
  
• Establish clear and concise delivery standards and timelines;
  
• Personally identify ourselves to customers during visits, meetings and on the telephone;
  
• Use information technology systems to support internal operations and provide customer with feedback;
  
• Continuously evaluate internal processes to improve performance and enhance staff skills;
  
• Provide regular feedback to customers on the status of projects and requests;
  
• Solicit constructive feedback through surveys, interviews, and evaluations;
  
• Look, act and speak professionally and maintain a professional office environment and work area; and most importantly,