HUD's Web Management Operating Procedures

Section 3: Management Controls

H: Kiosk Performance Standards

Kiosk Management Controls

Web Managers and the Departmental Web Team are to monitor monthly kiosk statistics. When a kiosk has fewer than 250 visitors per month for 3 consecutive months, the Web Manager will alert the Field Office Director and - together - they will decide whether to promote the kiosk or move it to a more favorable location. Kiosks failing to meet the average of 250 visitors per month for 6 months must be moved.

Procedures for moving kiosks are identified in Appendix B.